Superdry US Reviews 

30,510
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 479 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and durability of the garments, often noting that items last for years and receive compliments. Many also appreciate the stylish designs and comfort of the products. Furthermore, several consumers experienced quick delivery, with orders arriving faster than expected. However, some customers also noted significant issues with customer service, reporting difficulties in getting assistance or refunds. Many people experienced considerable delays or non-receipt of orders, with tracking information often unclear. Additionally, several reviewers found product sizing inconsistent or confusing, leading to returns.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the quality, design, and comfort of... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of materials and... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting issues such as... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the fast delivery and... See more

Customer service

Consumers find customer service to be a source of frustration and disappointment, with many reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.4

Average

TrustScore 3.5 out of 5

31K reviews

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3.4

All reviews

(30,510)

481 reviews in the last 12 months

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Rated 5 out of 5 stars

Love your sweatshirts

Love your sweatshirts, nice and thick to keep you warm. Just wish you would mention that the size is in Euro or in Japan. I ended up getting an 3XL, normally I'm Lg or XL pending on the brand and cut

22 December 2025
Rated 5 out of 5 stars

To My Surprise. This Site Proved Me Wrong.

I was against getting My daughter this coat at 1st because it was short didn't look warm enough and I had never heard of this site. But, I took a chance because My daughter really wanted a Super dry coat. To my surprise delivery was quick and the cost is very Warm and My daughter loves it🫶🏽 THX U 😻

16 December 2025
Rated 1 out of 5 stars

Worst customer service and company doesn’t deliver packages

It’s been close to a month and I still haven’t received my package. Customer service has yet to respond to me on why my package still isn’t delivered even though it stated that customer service would respond within 24 hours. My package stated it would be delivered by Dec 13th and we are now in Jan without my package even being delivered.

8 December 2025

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