Went in birthday shopping for my bonus daughter, had a rough idea of what to get but Petrina was THE most amazing help - we shopped like 2 possessed demons to find the perfect outfits for the kid. Per... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Christmas gift card was refused because it wasn’t credited in store . Admitted a member of staff over Christmas had done this multiple times and it had caused issues . Still didn’t resolve my issue .... See more
Both young ladies on duty were very helpful, one dealing with my return.. ( wrong size) and clearly explained our options..and while my wife sought a new item. I noticed a sale item ideal for my job.... See more
We have purchased the hoody for a gift. It was packed poorly and because was left by deliverer behind a bin in a big rain (not even left the notice) it was totally wet before we have found it. We had... See more
Company details
About Superdry - Rushden Lakes
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
A8a-8b Rushden Lakes Shopping Park, NN10 6FH, Rushden, United Kingdom
- 01933 357620
4.9
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
Ordered a dress online and needed a smaller size.......well done Rushden store for sorting it out quickly for me. 5*
30 July 2022
Reply from Superdry - Rushden Lakes
Hello,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
Good fit and very nice
16 July 2022
Reply from Superdry - Rushden Lakes
Hi Dinesh,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Superdry Care
I popped in to exchange a top that I’ve…
I popped in to exchange a top that I’ve purchased in London, Oxford Street Store.
Unfortunately, Rushden Store didn’t have any stock so the lovely assistant offered to place an online order for me.
The assistant was incredibly polite and knowledgeable and placed an order for me. Whilst placing the order, computer was very slow and the assistant has kept me and my daughter engaged at all times.
I wish every store has such an amazing customer service
17 June 2022
Reply from Superdry - Rushden Lakes
Hi Sandra,
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Brilliant clothing
Brilliant clothing, well packaged and arrived within a few days (after much nail biting on seeing who was handling deliveries) . I’d saw the clothing I wanted in store but they didn’t have my size hence the online order.
I do have one niggling issue and that’s Superdry’s insistence on using Hermes (now Evri) for delivery, they’re worse than useless. In future I’ll only buy in store and not via mail order
4 April 2022
Ordered in store but from the website
Ordered in store but from the website - it was so easy and my new jacket arrived sooner than promised with free delivery to my house. Fantastic system, well executed !
18 March 2022
Online ordering,store pick up
Ordered online,didn't take long to arrive at store,good communication on order.spotted a nice t-shirt. friendly staff good experience
Lots of different options at store
19 February 2022
I have for many years bought Superdry…
I have for many years bought Superdry clothing for my son & loved how it washed but my recent purchase was for myself & I absolutely love this warm Borg lined jacket, l’ll never want to leave it off.
Many Thanks
14 February 2022
Absolutely a fantastic service
Absolutely a fantastic service. The item was to big so I went to a local store and the guy who served me reordered the size required. No hassles , easy customer service from him . Just great, thank you. Jane
8 February 2022
Vintage High Neck Raglan Knit Jumper
Shopping jumpers this year, loved Superdry. Just what I’d been looking for in style and quality. They are itchy but I always where a long sleeved T to solve the issue
14 January 2022
Unprompted review
Reply from Superdry - Rushden Lakes
Hi Suzi Harding, thanks for taking the time to give us your feedback. Providing the best service and quality products is the most important thing for us. Thank you so much for taking the time to leave us a review, see you soon.
Really easy to online shopping and…coat
Really easy to online shopping and staff at shop were very professional and polite
18 November 2021
Reply from Superdry - Rushden Lakes
Hi Angela Greene, thanks for sharing your feedback with us. We hope to see you again in the future! Thank you for your time.
Very fast delivery received my item the…
Very fast delivery received my item the following day. Happy with my organic cotton ladies grey sweatshirt it’s the perfect fit and is lovely and cosy. Thank you
12 November 2021
Reply from Superdry - Rushden Lakes
Hi Louise Oliver, thanks for sharing your feedback with us. Providing the best service and quality products is the most important thing for us. We hope to see you again in the future! Thank you for your time.
Reply from Superdry - Rushden Lakes
Hi Mike Lewis, thanks for taking the time to give us your feedback. Providing the best service and quality products is the most important thing for us. We hope to see you again in the future! Thank you for your time.
Good customer service and quick delivery
10 September 2021
Reply from Superdry - Rushden Lakes
Hi S West, thanks for taking the time to give us your feedback. At Superdry, we want to do our absolute best to create a positive shopping experience. Thank you for your review. We hope to see you again soon!
Excellent quality
Excellent very light and warm jacket, Decent quality and Dynamic orange colour. Exactly what i want... Thank you Superdry... Very happy... 👍 😊 👍
29 July 2021
Very fast delivery excellent quality…
Very fast delivery excellent quality and the staff are amazing
26 July 2021
You didn’t have the item in stock
You didn’t have the item in stock, but the guy that helped me was fantastic he made my purchase easy, he needs recognition as he was an excellent employee of yours so don’t loose him, hopefully u will be able to identify him from your records
25 July 2021
The staff are fantastic and very very…
The staff are fantastic and very very well mannered .the shop is very clean,tidy and well stocked.
22 July 2021
Excellent
Excellent. First time buying. Slight second. In the situation we are in. It was great. Big discount. But the same quality. Thanx a lot.
15 June 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.