Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
Company replied
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The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... See more
The asst manager (Callum) took his time giving us ideas on sizing and item availability. Thanked him for his time as he made the experience very enjoyable, especially as the clothing rails are now li... See more
Customer service was fantastic. Great range of very quality clothing. I order something online that was the wrong size, I phoned a store, they were super polite d helpful. Ordered in and reserved my c... See more
Company details
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.6
Excellent
512 reviews
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Good choice of coats although it sid…
Good choice of coats although it sid make it a bit hard to move around the store.
Always good quality as well as a year guarantee on the purchase.
Was also given some free fragrance samples, which were really lovely, so will be back soon to purchase.
2 October 2024
Couldn't find the coat I wanted in my…
Couldn't find the coat I wanted in my size, staff we so helpful and sourced correct size from another store and had it delivered within 3 days. Excellent service and love the coat!
22 September 2024
Lady at checkout was very helpful and…
Lady at checkout was very helpful and informative
2 October 2024
Great quality of coat and service at…
Great quality of coat and service at the till was polite.
1 October 2024
A great shop
The shop staff were all very friendly, helpful and professional. The item I purchased is excellent quality and I think I will have a lot of wear from it.
15 September 2024
The staff were fabulous and helpful and…
The staff were fabulous and helpful and welcoming.
20 September 2024
Customer service was fantastic
Customer service was fantastic. Great range of very quality clothing. I order something online that was the wrong size, I phoned a store, they were super polite d helpful. Ordered in and reserved my correct size for or would have posted for free. I'll Def return
21 September 2024
Unprompted review
Great clothes for all ages
21 September 2024
Polite Helpful staff 🙏🏻
10 September 2024
Great service at the Bluewater Store.
Great service at the Bluewater Store.
Jacket is high quality and true to size
10 September 2024
Very happy with my purchase and the…
Very happy with my purchase and the shop assistant was very helpful and kind too.
26 August 2024
Lovey stuff
22 August 2024
Amazing high quality products and super…
Amazing high quality products and super friendly, sweet staff
15 August 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Bluewater
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Care
It’s so ease to exchange my T-shirt as…
It’s so ease to exchange my T-shirt as I took the wrong size
3 August 2024
The lovely man who helped me today was…
The lovely man who helped me today was called Matt. He spent ages trying to find the right dress size for me and nothing was too much trouble. Very polite and smiley. 👍
2 August 2024
Unprompted review
Reply from Superdry - Bluewater
Hello,
Thank you for taking the time to leave a great review about Matt at our Bluewater store.
At Superdry, we want our customers to have a really positive experience, so it's great to hear you're happy with everything.
Thank you for shopping with us! If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Fast delivery
Fast delivery, updates throughout process. Staff at store the day before were nice and helpful.
24 July 2024
Reply from Superdry - Bluewater
Hello,
Thank you for taking the time to leave a great review about you shopping experience at our Bluewater store.
We endeavor to give our customers a really positive experience, so it's great to hear everything went well.
Thank you for shopping with us, we really appreciate it!
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
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