I love the range of casual clothing at Superdry, the styles, the colours and the quality. A little pricy at times but so be it. The staff at the Basingstoke branch are unfailingly friendly, helpful... See more
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I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more
Called the Basingstoke store to check stock on a jacket for my son. Only available online but the salesman was really helpful & helped me work out what size would be best for him. Ordered online & arr... See more
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Company details
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
4.8
Excellent
191 reviews
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Got what I wanted correct size and fit
Got what I wanted correct size and fit. No hassle polite assistants.
22 August 2025
Helpful
Choose the wrong size of T’s, the stuff was so helpful next day when I returned them and got the right size, finally
20 August 2025
Very friendly and helpful staff.
Very friendly and helpful staff in Basingstoke store and even allowed me to shop with my dog!
17 June 2025
The jacket is a great fit and it is…
The jacket is a great fit and it is something that looks great.
The Delivery was very slow taking 6 days to arrive however it was worth the wait
25 May 2025
Gilet
Ordered on line and delivered to Basingstoke store. I phoned to confirm delivery as didn’t receive notification.
6 April 2025
0 not yet received my order.
20 March 2025
Very fast delivery and an easy return…
Very fast delivery and an easy return procedure at a Superdry store.
21 January 2025
Really helpful instore
Really helpful instore. I needed to change the size of an item not available in store so the sales assistant ordered it to be delivered to my home. Very happy with the service and the product. Thank you
28 December 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service very friendly & helpful
Great service very friendly & helpful
My only negative is there is so much stock you can’t really look properly
27 November 2024
Reply from Superdry - Basingstoke
Hello,
Thank you for your kind words about our Basingstoke service and staff.
We're glad you found them friendly and helpful. We appreciate your feedback about the stock levels. We're always working to improve our customer experience, and we'll take your comments into consideration as we plan for the future.
Thank you for shopping with us!
Superdry Team
staff was very helpful
13 November 2024
Visited the store in Basingstoke and…
Visited the store in Basingstoke and had amazing service and advice on various products. We purchased two coats and are very pleased with them.
16 November 2024
Bought some shirts
Bought some shirts, got home, almost all of them had stains and holes. Had to return for a full refund which was inconvenient, and the guy at the till was very rude and dismissive. Never felt so judged in my life! Went to hollister instead
30 October 2024
Reply from Superdry - Basingstoke
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
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