Sunweb.nl Reviews 

Room is clean, bed is not nice, service is not good!

dudes irritant

Booked for 10 people to go to Avoriaz in Novemebr, departing the end of January. Due to their policy of maximum of 9 bookings (no telephone bookings available) I had to do it over 2 bookings. One 6 booking, one 4.

There was confusion with one of the booking which was changed in November. Numerous phone calls to address this issue as their email takes over 48 hours to reply and a different person everyday. Dates were changed and booked everything then. Both groups agreed via telephone that it was all sorted. Had an email 3 weeks later to say half the booking was due. They had booked me on the wrong dates with the hotel (flights were the correct date).

Again had to phone and an email trail correctly showed that it was their error, they apologised and assured me that it was all fine. Came to the week of the ski holiday and one of the bookings travel information had delivered. One had not, again phoned to chase up the failed document delivery, again was told it was all sorted and they were sent manually. Landed in Geneva on the day of travelling only to find out that they had only booked transfers for 6 out of 10 of the group. The other 4 had to wait until the company they hired sorted it, no thanks to sunweb. We landed in Geneva 21:30 and did not arrive in Avoriaz until 02:30 (original ETA 22:30).

Arrived at the accomodation and everything was closed and could not have a room for the night despite our booking saying so. I had spoken to their rep at the hotel as they asked about ski passes, I stated we were not arriving until the early hours and could they leave the passes at reception. They agreed. Spent the first night in one room as a group of 10.

It is now Tuesday (arrived Sunday) and I have heard nothing from sunweb regarding their errors, what a terrible company and their customer service is diabolical.

All they do is take your money and pay other companies to do their work for them, do not waste your time with this company and just book it all yourself. They are uncontactable, will hide behind their T+C's and will be unaccountable for everything.

Avoid at all costs.

Bad service if you are not satisfied with the accommodation on arrival is my experience. An alternative accommodation was very expensive and we did not receive our money back. The description of the accommodation Chrousso Hill in Paliouri was not correct (only airco in the sleeping room, there was bad wifi in the house, and mass tourism was everywhere). We found an alternative on the next island Sithonia through booking.com which saved our holiday otherwise we would have gone home. So we were very dissappointed with booking our holiday with Sunweb and will not ever again invest in this company.

Worst company ever!!! had so much trouble trying to get our boarding passes via QR code scanning. The document was unsupported by almost every platform. We paid a lot of money for this vacation and we can’t even get the boarding passes. I highly advise you not to do anything with this company

I have booked somewhere around 3 or 4 wintersport vacations with Husk/Sunweb, and have been more than satisfied each time. As long as you're not expecting luxury for the sorts of prices that they offer (ie: nobody is going to come around, offering to rub your feet in the evening), I would highly recommend booking with them. Not only does the included ski pass offer good value, the rentals and lessons are offered at a rate that would otherwise make a wintersport holiday undoable for a lot of people. Transport is easy, the organization is helpful and they take away the stress and hassle that normally comes with planning these sorts of vacations.