The Sun Bingo Reviews 

865
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about extremely poor payouts, unfair game mechanics, and losing money rapidly on the slots without ever receiving any rewarding bonus rounds. Reviewers also experienced deeply frustrating hurdles with significantly delayed withdrawals, unresponsive support teams, and excessively complicated account verification procedures. Conversely, a small portion of people felt that the chat hosts were exceptionally friendly and successfully created a welcoming, lively community atmosphere. Some customers additionally mentioned successfully withdrawing their funds without major obstacles and genuinely enjoying the engaging gameplay and fun entertainment options provided across the platform.

What people talk about most

Website

Consumers find website to be negative, consistently expressing frustration over technical glitches and poor... See more

Product

Reviewers highlight negative aspects of product, consistently expressing deep frustration with slots that... See more

Staff

Customers had ambiguous experiences with staff, reflecting deep divisions in reviews. While many reviewers... See more

Payment

Users describe negative interactions with payment, expressing frustration over withdrawal delays and issues... See more

Customer service

Customers consistently note negative experiences with customer service, reporting long email response times... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing with sun bingo for years. Never had a problem with withdrawals always hit my account within a hour or so. Yesterday I won a nice amount and waited patiently for 24hours. Have now been t... See more

Rated 2 out of 5 stars

On 2.6 informed sunbingo account balance of 240 on closed account. Sent new ID and details of account to send balance to. 4th June after 6 emails got ID accepted. 6th June told ID was blurry and... See more

Company replied

Rated 2 out of 5 stars

all i can say is you can deposit a lot of money on sun bingo there slots are awful you can play 200 pounds to win back a tiny fraction its not a nice experience because then you dont seem like its a f... See more

Company replied

Rated 1 out of 5 stars

Why do a lot of players seem to have it in for host Joey ? what as he done ? there must be a reason ? he never speaks or says hi to me either because we can see he has a select few that he hangs out... See more


Company details

  1. Bingo Hall

Written by the company

The Sun Bingo is home to an exclusive and exciting range of bingo rooms and online games. Join now to enjoy its welcome offer and play the spin-go wheel daily for free. Are you gonna bingo?


Contact info

2.1

Poor

TrustScore 2 out of 5

865 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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2.1

All reviews

(865)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Playing for over 25 years never won…

Playing for over 25 years never won more than £100 have never won in a link game, so sorry don't tell me its random, also far too clickey and majority of host are rude and obnoxious. Amazes me how same winners daily, surely no one's luck in every day, needs reporting

15 June 2026
Unprompted review
The Sun Bingo logo

Reply from The Sun Bingo

Thank you for taking your time to share your experience.
All of our games, including link games, operate on random outcomes, but we never want any player to feel overlooked or uncomfortable with how things are running. Your feedback about chat atmosphere and host interactions is also important, and we’re sorry if any conversations have felt rude or unwelcoming — that’s not the experience we want anyone to have.

We’d really like the chance to look into your concerns properly. If you’re open to it, please reach out to our support team with any specific details so we can review your recent sessions and pass your comments on to the relevant teams - support@sunbingo.co.uk

Rated 2 out of 5 stars

Why make it so hard to resolve simple issues

On 2.6 informed sunbingo account balance of 240 on closed account. Sent new ID and details of account to send balance to. 4th June after 6 emails got ID accepted. 6th June told ID was blurry and rejected. A few more emails and days waiting got email from stefan and payment team confirming ID acceptable and bacs payment sent Inc confirmation codes.... 11th June email rejecting ID and asking me to log in, the account is closed they told me this I original email and its included in all email threads.
Confused staff, confusing information given. Rude staff on phone with no option to speak to any other department or level of support staff. Spoke to bank to see if there is any pending bacs payment, none they can see. All information suggests that the payment should be showing to bank staff.
They make it hard as possible to withdraw, I am logging all the communication even tho sunbingo start new threads to confuse situation and informed them that I will be escalating to financial ombudsman and and Gambling Commission if the issue isn't resolved correctly. They stated balance, they accepted ID, now they acting like they paying from own pocket. Maybe support team as given incentives not to resolve these types of issues.
JUST AN UPDATE TO COMPLETE THE NARRATIVE.
After sending my ID to several different staff, all of which passed to next department, I kept being told ID failed verification. I asked for exact details of why it kept failing, what details were unreadable (as a driving licence has some very small print) and if I could arrange a video call so they could see my face and in a continuous shot, see the ID.
This prompted a senior customer manager to advise that the bacs payment would reach my account within the 10 days, honouring the previous email and I no longer needed to provide photo ID unless I wished to continue using the service. No after all this headache!!
I did receive the money and after sending 6 more photos of me holding my ID at arms length, from a variety of phone cameras, digital cameras and lap top... I am still unable to provide an acceptable photo so guess I'll never use sun bingo again. Ashame as Sun Bingo/ Vegas has so of the best slots and generally pay out promptly.

2 June 2026
Unprompted review
The Sun Bingo logo

Reply from The Sun Bingo

Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear how stressful and frustrating this process has been for you — especially with the repeated ID checks and mixed messages from different team members. That’s not the smooth or supportive journey we want any player to have.
Regarding ID verification, we appreciate you going above and beyond to provide multiple versions. We’re sorry this created so much inconvenience, and we understand why it’s impacted your decision about continuing to use the service.
Your feedback about communication, clarity, and consistency is really important, and we’ll make sure it’s passed on to the relevant teams so we can improve how these situations are handled.

Rated 2 out of 5 stars

all i can say is you can deposit a lot…

all i can say is you can deposit a lot of money on sun bingo there slots are awful you can play 200 pounds to win back a tiny fraction its not a nice experience because then you dont seem like its a fair play i have been playing on sun bingo for 11 years i have never really won anything worth winning they do tend to be all take and not really giving back its a shame because it used to be one of the best sites but other sites really are more fair and you do enjoy playing on fair sites they have a bad name among many players you would think they would want to change that

11 June 2026
Unprompted review
The Sun Bingo logo

Reply from The Sun Bingo

Thank you for taking the time to share your experience with us — especially after being a player for so many years. We’re really sorry to hear that your recent sessions haven’t felt enjoyable or rewarding.
We’d really like the chance to look into your recent gameplay and pass your comments on to the relevant teams. If you’re open to it, please reach out to our support team with any specific details so we can review everything properly - support@sunbingo.co.uk

Thank you again for sharing your thoughts — we appreciate your honesty, and we hope we can improve your experience moving forward.

Rated 1 out of 5 stars

Blackjack LOL

Every single time the dealer has a 15, he comes back with either a 17 or a 21.. like... every single time. 90% of my cards were either 12, 13, 14, 15 or 16. I would love to be proven wrong on that. Dealer had a triple 7 at one point to get a 21 and beat all of my 20 cards. Funny.

29 May 2026
Unprompted review
The Sun Bingo logo

Reply from The Sun Bingo

Thank you for sharing your feedback with us. We’re really sorry to hear that your recent blackjack sessions have felt frustrating.
All of our games operate on random outcomes, and while streaks can sometimes feel unusual, they can happen from time to time. You should always feel confident that everything is running fairly, though, and we’d be happy to look into any specific rounds if you’d like us to review them - support@sunbingo.co.uk

We appreciate you taking the time to let us know about your experience and hope your next session feels much more enjoyable.

Rated 1 out of 5 stars

Gameplay in casino seems to be alterd…

Gameplay in casino seems to be alterd and untrustworthy,, many deposits now and does never seem to pay out ,, not too sure about trusting thos website in my experience other casinos you can have a much better time than. This one. It's no fun atall really.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

I play a lot of slots over a number of…

I play a lot of slots over a number of sites. There is something absolutely not right about sun bingo slots. Like so many others i have never played and lost continuously on these slots. Ive been playing slots regularly for 5 years and while i accept slow phases on particular slots ive never seen it quite like those at sun bingo. Something is definitely afoot!!!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

This site is absolutely rubbish

This site is absolutely rubbish, all bingo rooms constantly playing for same people no1 else can get a win, its not a fair site at all and just constant winners, same big winners too how's that fair gaming, DON'T WASTE YOUR TIME AND MONEY

30 March 2026
Unprompted review
Rated 2 out of 5 stars

Been playing with sun bingo for years

Been playing with sun bingo for years. Never had a problem with withdrawals always hit my account within a hour or so. Yesterday I won a nice amount and waited patiently for 24hours. Have now been told got to wait back from payment team could be an extra 24hours to see what the hold up is.
It’s still saying waiting on account for payment not happy the conversation is like banging my head against a brick wall

2 March 2026
Unprompted review
Rated 2 out of 5 stars

Rubbish

Rubbish. 50 £ ,not a single win. Not even 10p. On 40-60p games. Really????
Avoid

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Thought i would share my experience as…

Thought i would share my experience as there are si many bad reviews but my experience was 👏.
From £10 I managed to get my balance up2 over £900....i then withdrew £900 and waited for sun bingo to process my withdrawal, I thought id have to wait awhile for the funds to go into my bank or that id have hoops to jump through to get them to release the funds( due to all the bad reviews I read on here) but not even an hour later I got an email to say they had processed my withdrawal.
Rang my bank and the money was in so 10/10 from me xx
Thanks sun bingo

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Had a couple of winners on the ots…

Had a couple of winners on the slots increased stake not even a feature as soon as i dropped to a lower stake had a small win as soon as i increased again nothing & this tells me its completly fixed. Dont use this place absolute rip off.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

5/5 Stars

I’ve only just joined The Sun Bingo, and I’ve already walked away with a little profit. 5/5 stars—would definitely recommend!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Doesn’t matter how much you play -win nothing!

Ok, so I have been on this site YEARS! Play slots because I never win on bingo.. EVERY SINGLE WEEK I put in the maximum amount - set by sun bingo at £250 a week….. EVERY WEEK , week in week out, I spend this in one day (it’s not hard to) never ever win nothing!!! Of course it’s very small amounts when I do…, nothing that I can’t withdraw…. It’s horrendous! I play all different slots and it’s the same …. Never can win on this site! Hopeless! And can play at different times, that’s doesn’t help either! So much for getting a percentage back from your state! Awful site! Awful! Please keep your money and go elsewhere, as from now I AM!

9 February 2026
Unprompted review

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