We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
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Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
Asks customers to review
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Luke T came on job ref 14392302
Luke T came on job ref 14392302. Excellent service from a very friendly person.
14 September 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that you received excellent service from a very friendly person. Thank you for sharing your experience.
Kind regards,
Liv - ST Trustpilot Team
Top Man - Jake
Jake helped us last night with a significant leak outside our property. Nothing was too much effort and he got stuck in to the challenge even in darkness.
Jake also left us with very clear detail and what would happen next. Much appreciated Jake and thanks a lot.
13 September 2026
Unprompted review
Reply from Severn Trent
Simon ,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member helped with a significant leak outside your property and provided clear details about what would happen next.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Neeru Vig,
We appreciate you sharing your experience regarding the pressure test. We are glad to hear our team was able to assist you with this service.
Kind regards,
Phoebe - ST Trustpilot Team
Jimmy Brown 14400101
Jimmy Brown attended on Saturday 12th, job reference number 14400101, as arranged. He did everything planned, from phoning us in advance to completing the job. He was very polite and pleasant throughout. He left having made arrangements for other company workers to undertake a subsequent job he identified as necessary.
12 September 2026
Unprompted review
Reply from Severn Trent
Mr Beverley,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member provided excellent communication, was polite and pleasant, and efficiently arranged for subsequent necessary work.
Kind regards,
Phoebe - ST Trustpilot Team
veryfriendly
veryfriendly， 鸥鸟time 安顿合fixed没有phone 测度happy with ross.我 14400006
14 September 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your feedback and are glad to hear you had a positive experience with us.
Kind regards,
Phoebe - ST Trustpilot Team
60780084 James F,Dan H
60780084 James F,Dan H, Bailey B. Brilliant blokes and did a amazing job at repairing our major water leak.
13 September 2026
Unprompted review
Reply from Severn Trent
Emma,
We're delighted to hear such wonderful feedback! It's fantastic that our team did an amazing job repairing the major water leak. Thank you for your five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Blockage
Blockege reported early morning time. Lee and Neil attended and quickly identified the problem. If the problem occurs again to call Severn Trent and report the problem.
13 September 2026
Unprompted review
Reply from Severn Trent
Gareth,
We appreciate you sharing your experience. We are glad our team could quickly identify the issue. We understand your concern about potential recurrence and are here to help if needed.
Kind regards,
Liv - ST Trustpilot Team
Blockage …
Had a blocked drain came out really quick & had it fixed fast
Patrick & Dean were very polite & told me what had happened
13 September 2026
Unprompted review
Reply from Severn Trent
Sarah,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleagues responded quickly to fix the blocked drain and were polite while explaining what happened.
Kind regards,
Liv - ST Trustpilot Team
Great customer service
Spoke with Ola over the WhatsApp chat about a discrepancy with my bills and she explained the process/ handled everything very quickly and politely. Great service!
13 September 2026
Unprompted review
Reply from Severn Trent
Munirah,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague explained the process and handled everything quickly and politely. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Leighan,
We appreciate your feedback and are glad you took the time to share your experience with us.
Kind regards,
Liv - ST Trustpilot Team
Abdul hakeemyar and Karen shepherd…
Abdul hakeemyar and Karen shepherd 14404538 they done good job.
13 September 2026
Unprompted review
Reply from Severn Trent
Raj,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our team members did a good job. Thank you for sharing your experience.
Kind regards,
Liv - ST Trustpilot Team
Great service by Shaun Jackson and Paul…
Great service by Shaun Jackson and Paul Scott.
REF 14403588
13 September 2026
Unprompted review
Reply from Severn Trent
Zaphran,
We appreciate your positive feedback and the five-star rating! We are so glad to hear that you received great service. Thank you for sharing your experience with us.
Kind regards,
Olivia - ST Trustpilot Team
Mo Nuur ref 60773238
Mo Nuur ref 60773238
Very efficient and polite
13 September 2026
Unprompted review
Reply from Severn Trent
Bezza,
We appreciate your positive feedback and the five-star rating! We are so pleased to hear that you found our service efficient and polite. Thank you for sharing your experience with us.
Kind regards,
Olivia - ST Trustpilot Team
Helpful and professional
Helpful and professional! Great service! Steven Richard’s and Megan Cooper
Ref- 14403692
13 September 2026
Unprompted review
Reply from Severn Trent
Charliee,
We are so pleased to hear about your positive experience and that you found our service to be both helpful and professional. Thank you for your kind words and the five-star rating!
Kind regards,
Olivia - ST Trustpilot Team
Quick call out and resolution from…
Quick call out and resolution from Patrick Saul and Dean Ferris. Job 14404353
13 September 2026
Unprompted review
Reply from Severn Trent
Glen,
We're delighted to hear about the quick response and successful resolution. Thank you for your positive feedback and for sharing your experience with us.
Kind regards,
Olivia - ST Trustpilot Team
Ref14399067
Ref: 14399067
Nathan and Joe hard at work Tring to resolve the burst water pipe at the end of our road.
13 September 2026
Unprompted review
Reply from Severn Trent
Alison,
We're glad to hear our team was working diligently to resolve the burst water pipe. We appreciate you acknowledging their efforts.
Kind regards,
Olivia - ST Trustpilot Team
Reply from Severn Trent
Hello Helen,
Thank you for taking the time to share your positive feedback with us.
Kind regards,
Olivia - ST Trustpilot Team
Shaun Jackson and Paul Scott ref…
Shaun Jackson and Paul Scott ref 14402116
13 September 2026
Unprompted review
Reply from Severn Trent
Abdul,
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting our team members.
Kind regards,
Olivia - ST Trustpilot Team
Paul Burns came to evaluate are leaks…
Paul Burns came to evaluate are leaks outside. Very helpful and informative. Great service.
Order number 14401961
13 September 2026
Unprompted review
Reply from Severn Trent
Maxwell,
We're delighted to hear about your positive experience and that our team member was very helpful and informative in evaluating the leaks. Thank you for your five-star rating!
Kind regards,
Olivia - ST Trustpilot Team
Excellet Team
Paul Scott and Shaun Jackson great service polite found issue job 14394623 well done
13 September 2026
Unprompted review
Reply from Severn Trent
Samantha Barr,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our colleagues provided great service, were polite, and effectively found the issue. Thank you for sharing your experience.
Kind regards,
Henry - ST Trustpilot Team
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