StubHub U.S. and Canada Reviews 

24,405
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,516 reviews, reviewers had a great experience with this company. Customers consistently praised the smooth and easy purchasing process, highlighting the reliability of electronic ticket access and clear information provided. Many were delighted with securing genuine tickets and good seats, often at fair prices, which contributed to a positive overall user experience. However, some customers also noted that ticket delivery could be stressful due to late arrival, and many felt prices were often inflated. Additionally, a few reviewers experienced issues with parking passes not being delivered or unclear purchase confirmations and seat mapping.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, such as... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as great, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding great seats for an... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use for browsing,... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction due to issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly, the only great thing was Natalie's help. She was professional and very reliable and helpful. Besides that Stubhub's app and website made it very difficult to communicate with anyone in per... See more

Rated 4 out of 5 stars

Good seats (4) in row 2/section D for AC/DC concert with optional Registix Reserve Club access purchased ($450/person). Was informed prior to purchase club access would be at 5:30. Arrived to find o... See more

Rated 5 out of 5 stars

Got tickets to BTS Paris day 1, since I was unlucky in presale and general sale. Honestly was so scared, but everything worked out fine. I chose instant download, so I don’t have to worry about waitin... See more

Rated 5 out of 5 stars

I thought the aftermarket prices were very fair at the time when I got the MLB 2026 ASG tickets. The website was clear on pricing and where the tickets were located at the venue. This was actually t... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(24,405)

10,712 reviews in the last 12 months

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Rated 5 out of 5 stars

Great seats at a great price

Great seats at a great price. Ordered far in advance, so I was worried when I did not get my tickets right away. However, they came a couple days before the event and were loaded directly into my MLB Ballpark app and all went well.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I had multiple tickets listed and their…

I had multiple tickets listed and their system failed to send one of the tickets to the purchaser. Stub hub said they'd look into it and fix it. No call backs. Then charged me $250 for the error. So not only am I out of the sale money but I'm out added $ for their system error.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Lainey Wilson Concert

I purchased Lainey Wilson tickets for Paso Robles July 17th. The tickets were a bit pricey but we were right in the center stage area. This was our first time going to the fair for a concert. We enjoyed the experience. We will be coming back to this venue for future concerts.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great night at the SAP Center with Nate Bargatze

Actually all of the comedians leading up to Nate were great. Very different. The crowd work comedian did an absolute great job. We loved the following comedians. A great lead in to Nate. Then Nate was as expected. He’s great. Entertaining. Funny. Kept the audience engaged. We loved the experience. The facility was also great. Seating was tight on the floor. Hosts were awesome. Bartender rocked!

17 July 2026
Unprompted review
Rated 4 out of 5 stars

How long it took to receive my tickets

My only issue is that I ordered my tickets in February and I didn’t receive them till a few hours before the show on June 20th. I now know that this is normal, but I didn’t know that before and it was very stressful. The show was Amazing!!!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I lacked trust at first but I feel more…

I lacked trust at first but I feel more confident to use stub hub for future ticket purchases. My experience was seamless and easy no hic ups from parking to entering the venue in which I used stub hub to purchase both parking and concert tickets. I received my concert ticket 1 month before the event and the parking passes a few days prior.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

The Boys are still

The Boys are still every bit the the showmen they were nearly 30 years ago. The production quality at the Sphere complements an already fantastic set list. Great views all around. Worth every penny!

18 July 2026
Unprompted review

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