Stsbet Reviews 

336
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Opened account via offer on ATR Website. Made initial Deposit which won, tried to withdraw but advised it was not successful, advised to try another Card, deposited another £10 and again, advised... See more

Rated 1 out of 5 stars

If I could rate these cowboys less than 1 star, I would! The site isn't that great with poor odds, but the most disappointing thing about this Polish outfit is their KYC process. Having to jump throug... See more

Rated 1 out of 5 stars

Vile, no good, scam of a company. You can deposit in seconds but withdrawals are ongoing 15+ days later. Asked for an absolutely absurd amount of verification to which once adhered to, there’s miracul... See more

Rated 5 out of 5 stars

Winnings withdrawn and in my bank within 10 minutes. Must admit was a bit worried after reading negative reviews and understand concern from other users. But in my case STS Bet haven’t caused me any... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

Bet on what you want: ⚽ football 🎾 tennis 🏀 basketball 🎮 esport. Check out poker rooms and casino games. STSbet - leader in Poland, active in Europe.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

336 reviews

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1-star

No recent history of asking for reviews

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1.8

All reviews

(336)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've played a lot of casino/betting…

I've played a lot of casino/betting sites and this is by far the worst I've come across. Save your money, you're welcome!

15 February 2022
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Mark,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services.

Should you have any questions, please do not hesitate to contact us.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

This company is not going to pay you if…

This company is not going to pay you if you win. Tried to withdraw 1000 euros from my 2085 balance, frist they need multiple documents and selfies which I sent and some of those were declined and I sent new ones. After all was accepted they decided to close my account and keep my money. Do not play on this site!

15 February 2022
Unprompted review
Rated 1 out of 5 stars

Charlatans,con men.

I have still not received my money I deposited through PayPal. Months later… DO NOT go near this scamming site… they will steal your money.

1 February 2022
Unprompted review
Rated 1 out of 5 stars

Dodgy or not? I await answers to my questions.

I posted this negative and totally honest review sometime ago. Stsbet didn't appreciate the truth and successfully bleated about my experience with them and somehow managed to have my review deleted. I am posting it again in order to warn future, potential, customers.

Rather than hiding behind the ambiguous T&C's, why don't bookies make it perfectly clear what the signup offer T&C's are on their signup pages? Tell us EVERYTHING we need to know BEFORE we signup!

Before I sign up can I get an official response from Stsbet to the following questions?

Do I have to verify my ID BEFORE my initial deposit or is it only demanded upon attempted withdrawals?

Also, do I have to use my initial deposit, IN FULL, before being allowed to use the promised bonus and/or is my initial deposit, and all potential winnings from it, to be used as part of the 6X mandatory further bets?

Over to you STS. I await your honest responses before signing up, or not!

21/03/2021 Edit to add:
Sts have asked for "more information" concerning my review. I am expected to provide my email address and telephone number.
That will not be happening. All they need to do is get someone who can read and understand the written word and respond to my review.

22/03/2021 Edit to add:
It transpires that Stsbet are not interested in "more information". They are, in fact, attempting to have my negative review removed. A move that is typical of dodgy bookmakers. DON'T GO ANYWHERE NEAR!

If Trustpilot are indeed "committed to transparency" they will not allow themselves to be bullied by dodgy firms such as Stsbet!

Edit to add: Why not ensure all verification checks are carried out, BEFORE you permit any deposits from customers?

30 January 2022
Unprompted review
Stsbet logo

Reply from Stsbet

Thank you for your review.

Electronic verification checks on the Player’s identity are carried out upon the registration and afterwards.

Verification is an ongoing process, such checks are performed to ensure the safest possible gaming experience.

Please keep in mind that additional documentation might be requested at any time.

List of the documents which might be required during the verification process, can be found here: https://help.stsbet.co.uk/-tc/know-your-customer/.

Should this still be unresolved and you need further assistance with your account, please contact us.

We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

54% bad comments and some people on…

54% bad comments and some people on here say they don’t know what we are complaining about , , most of us have been robbed , do the maths

19 January 2022
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Karl,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services. Verification is an ongoing process, such checks are performed to ensure the safest possible gaming experience.

Please keep in mind that additional documentation might be requested at any time.

List of the documents which might be required during the verification process, can be found here: https://help.stsbet.co.uk/-tc/know-your-customer/.

Should this still be unresolved and you need further assistance with your account, please contact us.

We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 4 out of 5 stars

Not bad at all

Not bad, Took me 30 mins to be verified and paid out in 15 after that. like someone else has posted if you verify before you start playing you will have less hassle. Sites decent as well with odds and casino games.

30 December 2021
Unprompted review
Rated 3 out of 5 stars

Not to be trusted?

Stay well clear. I did two promotions fair and square and then several days after the promotions they e-mailed to tell me I am no loner eligible for bonuses (which is fair enough) but that they also said they are not paying out any bonuses owed even if it was before I was excluded. If they can be as dishonest and as untrustworthy as not paying tiny bonuses who knows what else they will do it with.

EDIT: for transparency after going through resolver they did pay the money from the promotions I wasn't excluded from eventually and seeing as though they were pretty good before this episode I will change the score from 1 star to 3.

21 December 2021
Unprompted review
Rated 2 out of 5 stars

ok, not the best

ok, not good, games either dont work, fail to even load or are glitchy as hell.... be careful also, as alot of there promos are lies, thayll say you can win cash, but the issue is whether its awarded as REAL cash, or if its awarded as BONUS funds, i mean they literally have no difference in the 2 awards when looking at them, even in t&c`s there no mention, so for 1 youll get 5 in real money, anther itll be 5 in bonus funds, but youll not know until you receive it, as its about as clear as a black painted window, both promos will offer an amount in cash (in my case: 1st, £5 cash for getting 30x multi win. 2nd, £5 cash for playing 10 rounds on live casino.) is there a clear difference there? does that define one prize as being bonus over withdrawable cash?.... no, i even argued it out on chat who just kept saying to check t&c`s, so i screengrbbed EVERY page available & not anywhere did it mention that `£5 cash` was bonus or real, absolute trash casino tbf...another added to the self excluded list....these guys make other casinos look good lol.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

rubbish site...

rubbish site.... very confusing... site goes down when overwhelmed.. poor investent in I T.
will close my account.. account is now down as i type 16/12/21 @ 20 .42 uk time

16 December 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear John,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services. Sometimes the case about which you are mentioning should be caused because of the cookies and caches.

Should this still be unresolved and you need further assistance with your account, please contact us.


We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost. Scammers. Keep asking for documents when you've already uploaded it 5 times. Nothing wrong with the documents they just trying to waste time and keep asking same thing.

Absolute scam. A couple years or betting and online gambling STS is by far the worse out there, they should be shut down.

Keeping my deposit and winnings also, won't let me cash out. Absolute thiefs.

Look at most other reviews, same issue. Avoid DO NOT USE.

16 December 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Mike,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services. Verification is an ongoing process, such checks are performed to ensure the safest possible gaming experience.

Please keep in mind that additional documentation might be requested at any time.

List of the documents which might be required during the verification process, can be found here: https://help.stsbet.co.uk/-tc/know-your-customer/.

Should this still be unresolved and you need further assistance with your account, please contact us.

We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

Deposited on the site and took my money…

Deposited on the site and took my money but didn’t even go in to my account and can’t press on live chat this is a scam

9 December 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Thomas,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services. Sometimes deposits made by our players need additional verification, to make sure our site provides the safest gaming experience possible.

We also would like to inform you that our live chat is available.

Should this still be unresolved and you need further assistance with your account, please contact us.

We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

Oh my word!!

Oh my word!!! I've never experienced anything as crap in my slot days. I didn't win anything but replying to a comment below,I have to agree that sites shouldn't be allowed to take your deposit without verification if they aren't willing to pay out without verification. The more people read reviews these companies will not try and rip people 0ff!!!

13 November 2021
Unprompted review
Rated 1 out of 5 stars

By far the worst site I’ve used

By far the worst site I’ve used. I wish I looked at the reviews before signing up. The typical take your money but don’t pay out keep quoting terms and conditions as the reason but as we all know it’s one big scam with these sites that do this. I would stay well clear of this site..

9 November 2021
Unprompted review
Rated 1 out of 5 stars

Worst site ever

Worst site ever joined deposited but was then unable to access the site, asked for a withdrawal, as I was not able to log into sportsbook, apparently they don’t take scanned copies of the document just photographs and they want a photo of your card details, after 1 hour supplying all these details which HMRC accept as proof they still refused. DO NOT USE. Love the fact they are so hung up on verification but cant be arsed to verify themselves with trust pilot. This is the current response. They do seem to try and keep custoemr money.
Unfortunately we were unable to verify your documents as your Proof of Address was too old, and the card was unsigned and obscured. Furthermore, we do not accept scans.

In order to move forward with the verification process, we kindly ask you to provide us with the following documents:

• A photo of your ID (National Identity Card, Driver’s License or Passport)
• A photo of your proof of address (this can be any official document, such as a utility bill, your tax return, any official letter you received - e.g. from NHS): All four corners of the document should be visible and the document should not be older than 3 months

And after you send the documents each time this is the poor level of service you get.

Dear Simon,
Thank you for providing us with your documents.

We would like to inform you that our Verification Team tries to verify all documents as soon as possible. Usually, this is done very fast - they strive to verify each account in 48 hours of getting all needed documents.

Should you have any other questions - please do not hesitate to contact us. We are always happy to help!

Kind regards,
Agnieszka

9 November 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services.

As we have already informed you during the previos correspondence, verification is an ongoing process, such checks are performed to ensure the safest possible gaming experience.

Please keep in mind that additional documentation might be requested at any time. List of the documents which might be required during the verification process can be found here: https://help.stsbet.co.uk/-tc/know-your-customer/.

Should this still be unresolved and you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

Fast withdrawals that’s all

Was invited to write my original review and guess they are after more stars. The best thing about the site is if you are lucky enough to win they do offer a speedy withdrawal service however not much else is any good. The customer service and promotions are shocking and nothing to offer players. If you are like me and like to be made to feel appreciated when depositing your money then plenty of other sites that offer loyalty or priority schemes.

22 October 2021
Unprompted review
Rated 1 out of 5 stars

The worst bookie I've ever experienced. Avoid!

Dreadful company. I have placed two bets. I am at an absolutely world changing £12 in profit. They then spend the next 10 days requesting an incredible amount of ID - including bank cards, oh no those aren't good enough because you didn't sign your card (laminated plastic that pens don't work on) - bank cards again. Now utility bills. Oh no we need even more utility bills. Driving License next. Now your Council tax bill please. Then I get "Your council tax bill isn't the address on your account?" (It was). You finally comply and get through the thousand hoops they put up for you, finally some relief... Nope. Now they want bank statements going back months, oh and pay slips from your work! Then next they lie again, they say you pressed a button saying you admitted being uncomfortable with the amount of gambling you do (I absolutely did not). So then you are forced to go through a conversation if you are comfortable gambling, how do you feel about your level of gambling, how much do you spend gambling etc. The site also refuses to load on mobile and many browsers. It works on desktop chrome. But then, oddly, the live chat does not.. and that only seems to work on Firefox? They are clearly designed to frustrate you into getting your money stuck in there. Absolute scum. My only regret of this review is that I cannot rate 0/5.

21 October 2021
Rated 1 out of 5 stars

AVOID AVOID AVOID

This company offer bonuses but never apply them until you contact them. They look for any excuse not to pay out. I have had to take them to dispute resolution services on two occasions to force them to pay my winnings. I would not go so far as to say that these people are scammers but they sail very close to the wind. Avoid.

20 October 2021
Unprompted review
Rated 1 out of 5 stars

Terrible company made the mistake of…

Terrible company made the mistake of opening a new account for horse racing deposited £50 realised sports betting didn't include racing wow who would have thought that ,the trouble I had trying to get my deposit back, well just read all the other reviews they tell a true account of what you have to go through.

20 September 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Peter,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services. Verification is an ongoing process, such checks are performed to ensure the safest possible gaming experience.

Please also keep in mind that additional documentation for the verification might be requested at any time.

List of the documents which might be required during the verification process, can be found here: https://help.stsbet.co.uk/-tc/know-your-customer/.

Please also be informed that we do not have horse racing.

We'd like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

Rated 1 out of 5 stars

I used STS

I used STS, put a bet on and my selction was winning, so decided to cash out. Despite pressing the button numerous times, it didn't work. The bet eventually won at full time. I then tried to withdraw the money, I couldn't as they had locked my account.

Avoid.

11 September 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Mark,

Thank you for your review.

We are very sorry to hear that you are not satisfied with our services.

In-Play, is a very dynamic bet and the situation in the game can change rapidly, it is possible that the cash-out option was offered, but the situation in the game has changed when you wanted to use that option.

We would like to apologize for any inconvenience caused.

Best regards,
STS Customer Support

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