Structube Reviews 1,300

They are the worst company in the world plus they have the most rude cluent service. Never ever use them.

I spent a ton of money on a bedset that said the dimensions should fit in my room but when it came it was to big and instead of refunding my money they gave my 50$ of store credit but that does not matter because I am never shopping there again this place has negative aura

I’ve been a loyal Structube customer for years, spending over $25,000 on their products. Unfortunately, my experience with their warranty and customer service has been very disappointing.

I purchased a Simon Lounger for $799, and within a year, the seat area started to sink, making it extremely uncomfortable to use. When I brought this issue to their attention, I was informed that foam density problems are not covered under their warranty, despite this clearly being a manufacturing defect.

What’s more frustrating is the lack of goodwill or effort to provide any resolution for such a loyal customer. I wasn’t offered any repair options, discounts, or even a meaningful attempt to address the issue.

While Structube’s products look great, it seems their quality and customer service do not match the premium prices they charge. I cannot recommend this company, especially for big-ticket furniture items.

I’ll be looking elsewhere for my future furniture needs.

We ordered furniture back in August and we are still waiting for all of it. Said it would be here late November, ok with that. However now not until end of January we did not have any dining set for the holidays. Sent one msg that there was a delay and rest radio silence. Like some of their stuff but will not order from there again.

I have never and I mean never had a worst experience than Structube’s.
Such a bad service.. from the sales person to the head office to the assistance Paula to the management folks. They act all nice before you buy then zero after sale service… zero… Also, Delivery is sooo bad (and not free) not taking care of products. Then they leave the delivery in front of the entrance door (the delivery folks say, we do not put them in the house.. we are not a moving company but a delivery company) then cheap material and bad quality. Doesn’t last. Also bad instructions to assemble… and last but not least, worst return and refund policy everrrr. My products fell on special 2 weeks after I bought them… and they wouldn’t match price. I compared with other stores and quite frankly Brick, Meuble RD, Tanguay, Home, Arluxx, and many local stores are wayyyy better. Do your research before you buy from Structube…

For starters their instructions how to put together the Mick Filing cabinet are terrible. I have intalled 7 hotel rooms with complete kitchens from IKEA so I know how to install and follow instructions. It would be worse with someone new at doing this. stage 2 shows to put the wooden stubs C into the holes that houses the A screw in units that go on the top and bottom. Its should show the outside holes. The #2 assembly instructions are so small you can't see the way the I and J rails that don't have the I and J written on the packages sits. The package numbers are done in felt pen. And a bunch of little clear rubber washers were thrown in with no numbers. I had to guess where they went. In the end the drawers are hard to open and close. Had to use some grease to make them decent. Never had these issues with IKEA.

Sales person, Patricia, at Structube, London Wonderland store was an outstanding and helpful sales associate - highly recommend dealing with her. Honest and personable. Great sales on furniture that was purchased,

I found a defect in the fabric of an upholstered bedframe. This was after I had already disposed of the packaging.

After a MONTH of calling and emailing the offered $65 in compensation.

I'll never buy from structube again. Lousy quality, lousy service. They just don't care.

If I could give zero stars I would.
I spend over $400 on a rug, after just a week of owning it started pilling and threads were unravelling. It was placed in our spare bedroom in our basement which is low traffic.
Costumer service was horrendous to deal with and essentially told me “we don’t believe you”. I had time stamps for every photo. Instead of just admitting this product may be faulty from manufacturing etc. they essentially tell me I’m lying.
Will not be purchasing again. Low quality product and they do not care at all about their customers. Save your money.

I have acquired a surface to comfortably sit my rumpus on, and It has arrived in the most vile of conditions. This has given me negative aura and I shall not be purchasing from this establishment again.

-Yours Sincerely, Sir Rizzmore

Horrible company. My teacher bought a bed set with specific dimensions and it was larger than it said on the website. It was on sale and he spent $1600 and was compensated $60. Pathetic! Negative aura.

Terrible customer service, Bed set dimensions inaccurate, Store credit refund. Will not buy again!

My girlfriend was so excited for the dresser she bought… Until structube fumbled every stage of the shipping process and hit her with fees to pick up the pieces they incorrectly dropped

Worst store ever:
-Their couches are very bad quality and broke under my weight (I'm only 170lbs) a couple of months after purchase with light use
-their customer service would not take a refund even after several weeks of back and forth. the best they would offer was about 15% refund and you get to keep a broken couch!! What are warranties for?
-DO NOT TRUST REVIEWS ON THEIR WEBSITE: they cherry pick them! I put a review on it and they have not posted it despite it has been more than a month now!
Will never go to them again.
Thanks Google maps for taking all reviews, good or bad!

I placed an order on September 5, 2024 for a coffee table that was on back order and the estimated delivery date was Oct 26. At the end of October, I received no emails or notifications, so I reached out to customer service and am now told it's expected to ship on November 21. It's already way past the date and still no update. I checked the order status and now it says expected Dec 10. At this point, I don't think it's ever coming. This poor experience has made me rethink ever buying anything from structube again.

Waited two months for my bed frame. Still has not arrived. Ended up refunding.

You get exactly 7 days to report damage.
Given the amount of furniture purchased requiring assembly, I opened the package a little late and found that the standing mirror is broken.
I had to fill a form as it's past 7 days, at their mercy to know if they will correct the wrong (broken mirror) or I just assume I donated my hard earned $100+ tax to structube.

Worst part is I have to assemble few more items including a sofa (fingers crossed).

I should have read the reviews on trust pilot and other sources before making the purchase.

If I have an opportunity to repeat, I will purchase from ikea.

"Terrible experience with Structube! Buyer beware!"

Ordered a coffee table from Structube back in May. They asked me to pay a deposit (which I did), and I thought everything was set. Well, it's now November, and my coffee table still hasn’t arrived. They called me to say there was yet another delay, and the table might not be here until January 2025!

Every time they call, it’s another excuse and delay. They even had the nerve to say, “Who knows, maybe it’ll actually arrive in January... or you could just take your money back and cancel.” Imagine waiting over half a year for a coffee table, with zero guarantee it will ever even arrive!

Extremely disappointed, and I’d recommend anyone looking to buy from Structube to be cautious—unless you’re okay with paying a deposit and waiting indefinitely for your furniture!

Awful awful company. I can't believe I didn't read some of these other reviews or do some more research before I decided to purchase furniture from them. Long long story short, I ordered two couches in August 2024, paid in full (over $2500), and still have 0 couches and no refunds (it is now November 13, 2024). Staff have been rude and/or incompetent, and I still don't have answers.

Even though it took 1 month for my furniture to arrive, I would say my experience with Structube was awesome. I contacted them twice about the long delay and each time they got back to me. I ordered 1 sofa, 2 chairs and 7 cushions. When the furniture did arrive I was impressed how my furniture was wrapped so well, also the cushions. I had to put all the legs on, and the hardware was all there. It was VERY easy to put together. I say this because I am a 5"2 senior woman and I did it all myself. Also the furniture is so well made and at a great price too. Well done Structube!