StrideUp Reviews 186

I had the absolute pleasure of dealing with Rukshanara several times, and I cannot praise her enough.
From the moment we started speaking, she was incredibly helpful, polite, and professional, making what is a stressful process feel entirely seamless.

Rukshanara is clearly an expert in her field. Her knowledge and clarity were second to none, and she answered every one of my questions with ease. More than just being efficient, her friendly demeanour and genuine care made the entire experience a pleasure.

A true asset for StrideUp. I can only see growth for the company with people like Rukshanara leading the helm.

Rukshanara was really lovely and understanding. Since it was eid day she made sure to speed things up as well as making sure that we grasp all the information needed.

Rukshanara was extremely helpful, polite and professional, it was a pleasure talking to her and she was was very knowledgeable and speaking to her affirmed my trust in choosing StrideUp as my next provider.

case in underwriting i hope will be all good mansour houssain was ammazing helpful great expeicence

I spoke to a lady called Rukshanara, She was very helpful & easy to understand, explained everything in details, very polite and easy to communicate. Thank you 🤩

The advisor was really helpful, patiently listened to us and professionally answered our questions.

Monsur was excellent throughout our application process with StrideUp. He was professional, helpful, and very clear at every stage, which made the whole process feel much less stressful. His communication was great from start to finish - he kept us updated, answered our questions promptly, and made sure we understood everything properly. We really appreciated how supportive and efficient he was, and we’re very grateful for all his help with our application.

StrideUp helped make my dream come true. Mohammed Khan from StrideUp was very friendly and took the time to explain everything clearly and in detail. The whole process felt transparent and supportive. I would happily recommend StrideUp to anyone looking to buy a home in a Sharia-compliant way.

I spoke with Rukshanara, she was very helpful and knowledgeable. She explained all the different options to me and was very efficient as well as friendly .

A phone interview with StrideUp gave me clear, detailed information as a customer. I am grateful for that.

It was a great experience while talking with the advisor. She was so professional and understanding person. Helped a lot with accurate and correct informations.

Ruky was very informative and was able to answer all of our questions. It was a pleasure talking to her and we look forward to continuing our journey with StrideUp.

Rukshanara was very helpful and had brilliant insight into what we were talking about.

We started our mortgage application with StrideUp. Website is easy to use and initial call was arranged within a few days and the detailed application call was arranged in an other few days. Our assigned advisor was Monsur Hossain, he was professional, and he took the time explain the product in detail and the process and answered all our questions. So far, it’s been a great experience

The advisor was very clear and concise, and explained the products extremely well. The advice was provided without any pressure, and he was patient and understanding throughout.

Good service

I'm Syed, and I'm delighted with the excellent service from StrideUp. A special thanks to Monsur Hossain for his outstanding help—he was incredibly polite and explained everything in a clear, simple way, making the process very easy. A fantastic experience!

Unfortunately my experience with StrideUp has been disappointing overall.

Firstly, IT issues on their side meant our 90-minute application call was delayed by around 10 days which wasn't ideal. During this period I had to chase regularly for a new appointment as no one proactively contacted me to reschedule.

Secondly, our first completion date was delayed by a week because we were later told the lender requires five working days’ notice for any changes to the completion date to release funds. Had we been aware of this, we would not have agreed to any last-minute changes.

The biggest issue, however, was on the new agreed day of completion itself. There was a problem between StrideUp and their solicitor in releasing the funds, meaning we could not complete on the agreed date and had to delay again. I attempted to contact StrideUp by email as there is no phone number available if you are not an active customer, but I have not received a response. As of today, we still have not completed and are again waiting to complete on a new date.

I also noticed another review describing a very similar experience on completion day, with delays caused by issues releasing funds. It is disappointing that StrideUp does not appear to have learned from that experience. This is particularly concerning because sellers may already be hesitant to proceed with a Shariah-compliant mortgage due to the extra steps involved, and situations like this risk reinforcing that reluctance, negatively affecting those who genuinely wish to use this type of financing.

This recent experience prompted me to write this review. It is a shame, as the initial onboarding and underwriting process was mostly speedy and smooth, but the lack of communication and repeated delays at critical stages have caused significant stress and inconvenience.

Very helpful and informative discussion with Monshur, the team at Stride Up have been great with communication and keeping us up to date with our HPP product.
The portal utilised by StrideUp is very easy to navigate and having someone to talk to on calls has made our HPP application very easy.