Storz & Bickel GmbH Reviews 

They used to be the best.

I bought a Venty in December and within 2 months it bricked. They processed a return normally. Now after another 3 months the new one died. They refuse to return and tell me to just wait, there is a future update that will fix it. It doesn't make any sense and it's already been 2 weeks. What are they doing? Anti consumer company resting on the reputation it earned in the past. Terrible people today.

The products are outstanding.
I had an issue and used the 3th year of warranty, with super fast communication I received a brand new device within 10 days.
This company stands for quality and service!

I love my Crafty +!
Haven't used a lighter since i got it.
Customer service is OUTSTANDING!

6/5

Amazing! I actually feel like they care about me and the product. You can open an RMA if there’s an issue with your product and they see it asap, i’m in the uk and i sent the mighty + free of charge to germany and they sent me a replacement model which was also the upgraded newest model and came with accessories and they also sent a new fast charger as my product initially had charging issues which lead to me having to bend the wire till it broke.

Amazing customer service, and i don’t usually have anything good to say about big companies! I’m very happy as you can tell haha. I was treated fairly with extra’s (accesories) and the replacements were sent very fast. I vape medical marijuana for my cptsd so this stuff is incredibly important for my day to day life.

Thankyou Storz & Bickel :)

Recently bought a Crafty+ and overall it's excellent; draws freely and produces some lovely big clouds (albeit not for very long between charges). Also survived a drop onto laminate flooring from about waste height which was impressive (pity they don't do a silicone case).

But I really wish they'd add a function in the app to change the way the LED flickers on/off in Boost mode. The constant on/off flashing is like having an alarm going off in your field of vision the whole time your using it on either of the higher temperature settings. A constant on or off with the odd flicker (or better still some sort of occasional, slow dim) could just as well indicate different modes, etc but would be so much nicer to sit with.

Again, great vape but with a really annoying (and completely avoidable) flaw. Hopefully they can fix it in a future app update, if not i'll have get the leccy tape out.

Had a few issues with one of their units but the customer service team dealt with it well. They were responsive and issued a replacement unit under the warranty. Thanks S&B - a good experience means I will remain a customer for years to come.

Terrible customer service, 2 week minimum to get an order if it makes it at all. No one answers phones, getting email replies takes days and days. Avoid this place at all costs!

This company produce not just the best products for DHV, but the customer service is second to none.
I have used their products for over 10 years and the tech has just got better. Had a problem with a product, replaced and shipped within 2 weeks. Amazing company for a true connoisseur

Storz and Bickel products are a scam.

The products have design floors, which Storz knows about. they are slowly replacing the design flaws with new products.

Distributors in a number of countries do not provide warranty.

Storz warranty process takes ages and due to the fact they will always inconvenience you to save money - you will likely be subject to problems

The products are overpriced
At the start there was no competition, so buying Bickel made sense, NOT NOW

Advice:
Buy another brand, only buy Storz if you can get a very good warranty. Ie from a retail shop that will deal with it breaking (it will break if you use a lot) maybe Chempro Surfers paradise offer shop return for example.

Also I advise not to buy Crafty+. This one breaks the most.

I am based in Aus, in Aus Storz has registered some products as medical device, if you have to buy one, buy one of those registered medical products, there are more protection requirements

If you want to put together a group claim together, let me know, Storz needs to be held accountable and pay some compensation. They have a computerised system with data about all their faulty products, it’s very easy to prove; they are selling negligent faulty medical products — all the data exists about exactly what is breaking - when , how, how often

had a mighty+ that got damaged, mainly from being outside in the cold while in use.
got a full replacement with "goodwill"
i allready influenced alot of scandinavia people to use their handhold dryherb selection. 5/5

What an amazing company. I had the mighty for nearly two years and unfortunately it stopped taking charge. It was still within warranty, so I sent it to them (free postage) for the unit to be repaired. They've just been in touch to tell me that they are replacing the unit with a new one. It arrives tomorrow.. with only a month left on the warranty. "Good will", they wrote... they've made my year! Thank you, thank you!

Great product, als own the firefly 2+ and it unfortunately doesn't seal well. The vaping experience of the Mighty+ is good, the flavor great and the maintenance even better with the capsules.

Good customer service, good to know that your purchase is backed by a product that is lasting and has their 3 year backing.

Mighty+ is the way to go, had a crafty way back but it wasn't fit for purpose, the new models with usb-c are a game changer.

I just finished an RMA with my mighty+ and received a brand new sealed one as goodwill.

Absolutely quality products and customer service, will continue to visit here for my vaporiser needs.

Volcano hybrid is intentionally designed to have parts break or need replacing every 2 weeks, and this has just been confirmed to me by SnB themselves. Apparently being sent a tube flexer as a gesture of "goodwill" is some sort of recompence after nearly spending £200 maintaining this piece of rubbish volcano hybrid, never mind the fact the bowl is also a part of the problem. Nope just a smarmy reply. The DHL number required to set up a delivery of their oh so generous tube flexer was never sent either and the message chain was removed so I can't raise the issue. I'm selling all of my SnB products and investing in a ballvape and a tinymight as I do not want the hassle that comes with having to deal with SnB and their intentionally poor design choices. A sad state for the producers of the OG Volcano.

Was erroneously charged £51.80 VAT on a repair costing about £100.

I already paid VAT when I purchased the device, but Storz and Bickel did not fill out the proper forms and customer support refused to acknowledge the issue. I provided evidence of my original purchase with VAT, alongside the erroneous import VAT, but they ignored and gave me a stock reply.

Even when asking them how 20% of £100 became £51.80 they insisted the charges were correct. Unfortunately, as they are based in Germany and I’m in the UK there is no further action I can take.

Overall the repair cost almost as much as a brand new device, except without the warranty. I would avoid if based in the UK.

They RMA replaced a faulty 22 month old device with a brand new sealed-box version for zero cost, internationally, within a week.

The ‘Apple’ of the vaping brands.

Very good technical support team. Pretty much keen on catering to their customers. I highly recommend them.

After 3 year using Mighty and Crafty, I got the opportunity to contact the customer service due to a problem with my Crafty (old version), and they answered quite fast asking for the serial number and the invoice to check if they can repair it or send me a new one under the 3 year extended warranty.
After 1 week I got a parcel with a new one, so reading now here some reviews, I hope Storz & Bickel learned and improved their service :)

This company charged me money and I never received my item. When I contacted costumer service, they refused to refund my money claiming that the package was sent but that I never "claimed" it from USPS. UPSP denies the existence of the package.

Amazing products and customer service