Stokes Reviews 70

Half of the items received were damaged and it's impossible to speak to their customer service to get a refund. Poorest customer service I've ever experienced. If you send them an email, they guarantee a response within 48 hrs. Yeah, bruh don't get your hopes too high. It won't happen.

Very poor quality items, and the absolutely refuse to take anything back that has been used even if it won't work or is flawed.. Cast iron frying pan with white ceramic inside - permanently badly stained after 2nd use simply by heating up some walnuts. Can not be scrubbed clean no matter what, yet the manager Joan at Kings Crossing Kingston refused to take it back.
Then there was the blender which I could not even make work. Tried for an hour to get it to just run and finally found that you have to tighten the base on it so tight you think you'll break it to make the limit switches connect. Since this was for my 94 year old mother I tried to take it back to the store yet John refused to take it back because it had been used once. I told her it was very very very difficult to get it to turn on yet she couldn't care less. Buy your kitchenware at Canadian Tire or Costco but not at Stokes. Pathetic. The reason they have a sale all the time is for a reason. They are selling garbage.

Ordered a slushie drink maker and it got delivered to the wrong address due to stokes putting a wrong address on the box without my phone number. Then got returned to sender and then i asked for them to resend it and they just refunded my order.

I ordered pasta dishes, martini glasses and a soda water dispenser during the black Friday sale. It took over 2 weeks to arrive and 2 email follow ups to see where it was. The boxes arrived broken, the pasta dishes are smashed and some of the glasses are chipped. I have emailed countless times, called and left voicemails(there is no way of actually speaking to anyone) and tried to send photos of the damaged but their email site will not allow the photos to attach despite compressing them. So frustrating. The only response I received told me to take them to a store for refund or replacement. I ordered them on line because I do not live anywhere near a stokes. I will never order from this company again. I am trying to support Canadian businesses but will not be able to use them again. Still waiting for a genuine reply and help from this company. Terrible experience.

Placed on order Nov 28. Been already more than 2wks and my order is still processing. I reached out to customer service by writing email twice but no response from the team. Nowherw to find their phone number so stuck with an order that is unsure if it gets fullfilled or not.

The new shit bag manger refused to hire me because I once was a trainee this was 4 years ago I work the one shift and went to jail for a different event but it was done on there lot at iga before they transferred to stokes

I bought a Remy Olivier cookware in September 2024 and the glass lid was cracked by itself in June 2025. It has a 25 years warranty on it. I went to the store but they told me to contact the manufacturing directly. However the Remy Olivier website is not valid. I contacted the Stokes office by email in early July and it supposed to get a response in 48 hours. Finally someone in the office replied by email after 4 weeks" Unfortunately we don't have the parts, sorry".

This produce is still available at the Stokes store but they can't give you warranty.

I will not trust this company or their products.

Terrible Service. Waited for instructions to return an item got a number but no address or shipping instructions. When I returned the item using the address on the invoice it was returned saying the store was closed. I emailed them about this because they are supposed to pay the shipping for the return. I sent the parcel back and never hear from them. They gave me a return amount for the item purchased but still out the money for shipping. Don’t buy thinks from there.

The customer service of Stokes head office & managerial staff in some stores are appalling. They advertise lots of items for sale and checking their stores, for a particular item was told it has not been in stock for a long time. Tried to get in touch with their head office to tell them about the problem & ask for a postage waiver because of the length of time the item is not stocked in the stores, but on calling the 1-800 number was told the number is not in service anymore. Try to "chat" online that doesn't work either. There's an email form to fill out, but one cannot help but wonder if that works, or would they even answer. Having such a bad experience I would NOT recommend shopping at Stokes. Their clerks are helpful, but cannot say the same about some of their managerial staff and their head office. Reading other reviews, I see I am not the only one with a bad experience from that company.

Stokes, Southcentre Mall, Calgary June 2025.
Bought a toaster from Stokes a few months ago. It has quite working. Went to the store with it only to be told by an arrogant clerk (younger effeminate sounding man) that we had to contact the manufacturer now about the issue. Ok, fine. But when we asked what we were supposed to do now without the toaster, his arrogant response was shocking. He quipped, " there are lots of other breakfast options!" Huh?! That is NOT customer service. that is downright RUDE. Very unimpressed with Stokes, Southcentre mall, Calgary.

Ordered an air fryer from their website. Instead received a box inside a box inside a box, no air fryer. It was obvious as no appliance was shipped based on the shipping weight of 2lbs (should have been around 15lbs according to the manufacture). Contacted customer service immediately with the problem and 3 weeks later no response. Will be doing a credit card chargeback. Avoid these scammers!

I bought a set of pots online that arrived with a broken lid. 6 months later and a lot of time invested I have given up on getting a replacement lid. They will make promises and then not deliver. And in the midst of this issue the company has been acquired and the poor service from before has become epically worse. I will not buy from them again.

Received dinnerware set and glass set shattered. Emailed ecommerce day of delivery for exchange/refund process as I am an hour away from the closest store. I was expecting to get a shipping label to return products but I never received a reply. I emailed a second time a week later and still no reply. Guess I'll be making a drive for a refund and never shopping with them again which is a shame because it's a Canadian company.

I ordered a set of pots online, but Purolator delivered them to the wrong address, I contacted Purolator which was a joke, they told me there was nothing they could do, told me to contact customer services at Stokes which I did never got an answer. I even called my local store and they told me there was nothing they could do either. I am getting frustrated with the turn around.

Ordered kitchen stuff online. Most of the order was good but cast iron pan terrible.
No phone number for customer service.
And I have submitted a request for someone to contact me and nothing!!!
Probably waiting for warranty to expire.

I ordered a set of plates from stokesstores.com and they arrived completely smashed. Accidents happen, but what’s unacceptable is the complete lack of customer service. I emailed their support team and called their phone line—no response after 7 days, even though their auto-reply claims they respond within 48 hours. It’s incredibly frustrating to be ignored, especially when dealing with damaged goods. I won’t be ordering from Stokes again unless they seriously improve their customer service.

This company is a total sham.. i ordered a plate set online and was told i had to order up to 90 dollars worth to get free shipping, im disabled with no car so i did add extras i didnt need.. i waited almost a week for my order to arrive only to find my dinner plate set i ordered were damaged with many plates broken.. i contacted the company via chat and the closest store to me which was out of province btw and both told me i had to email and wait for a ticket for someone to get ahold of me..i received an auto response telling me i had to wait 24-48 hrs to get a answer on what to do, so far nothing and its past 48 hrs.. im stuck with broken dishes or i have to find a way to get to the quebec side which i cannot.. worse company ever do not shop online with this company, they suck..if i could give them a zero i would

I received an email from someone identifying themselves as a recruiter for Stokesstores Inc. they wanted me to interview through text on the Teams App. My guard was up already. So the interview ended after the recruiter wanted me to work for two weeks from a cybercafe or the library before I would receive equipment as I don't have a computer um not feasible. They wanted me to start training for free and when I stated I would require payment for my time, the interview ended with the recruiter ghosting me. Be careful out there remote job seekers.

Ordered Ithink robot vacuum. Vacuum was used and missing all the main parts! Battery, brushes and AC power cord! They sent a replacement vacuum and this one is missing the brushes! How hard is it to check the dam box before you ship stuff? Not impressed with the sloppy service.

Had to return an item to The West Edmonton Mall Location. Receipt was missing bar code. Manager, Tenado, went out of her way to find copy of my purchase in company computer. Excellent customer service. And a great personality. A rarity in this day and age.