I knew what I was looking for and found it. The site is easy to navigate. The price was acceptable. StewMax membership made it easy. No complaints here.I haave been buying from StewMac since the days... See more
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I hot rod my own guitars, improve the hardware, tuners, bridges, pickups, pots, jacks etc. Set intonation and action. I buy older guitars and improve them for my own satisfaction when it comes to play... See more
Everything about it, products, instructions, quality and an abundance of choice for everyone or anyone who picks up a guitar and thinks, perhaps I can do something. From beginner to advanced luthier... See more
Stewmac is, has and will always be my go to shop for guitar everything. I ordered replacement tuning machines and they never showed. After contacting customer service a new set was immediately shipp... See more
Company details
About StewMac
Written by the company
We’ve had one goal since 1968—to make guitars better. Over the past 50 years we’ve proudly become the world’s leading supplier of innovative lutherie tools, parts, and supplies. From simple jobs for first-timers to supplying the largest instrument makers and repair shops around the globe, helping others make music is our passion.
Everything we sell is backed by our Lifetime Promise: if any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement.
Quality you can trust. For life.
Built to last a lifetime.
We stand behind our products
Our promise to you is simple and uncomplicated. If any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement. Quality you can trust. For life.
Contact info
21 N. Shafer St., 45701, Athens, United States
- 800-848-2273
- service@stewmac.com
- www.stewmac.com
4.7
Excellent
11K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Guitar builders dream any day of the year!
You're quick with an order and easy to find parts that you cannot find at other companies. I love the variety that y'all have to offer.\Thank you
28 February 2026
I really appreciate that the StewMac…
I really appreciate that the StewMac customer service stands behind their guarantee and offer prompt, courteous service.
4 March 2026
Fantastic selection and service and the…
Fantastic selection and service and the greatest how-to vids around.
4 March 2026
A luthier’s candy store
Everything about it, products, instructions, quality and an abundance of choice for everyone or anyone who picks up a guitar and thinks, perhaps I can do something. From beginner to advanced luthier. I cannot speak highly enough and becoming a StweMac member is a must. So many savings and offers.
Cheers to all of the team
Carl
4 March 2026
Always Comes Through In A Pinch
Matt H really helped me out with an order I missed a deadline on. The customer support and timeliness is outstanding every single time I’ve ever had to contact StewMac. Shipping is fast and I’ve never been let down with any products I’ve ordered.
4 March 2026
Great customer service
Great customer service! Travis did a great job. Fast response and understanding of shop's needs.
What a amazing experience.
4 March 2026
I signed to get my 10% on my first…
I signed to get my 10% on my first order and it did not show up in my cart as stated. Oh well bait and switched by stewmac
4 March 2026
Reply from StewMac
Thank you for bringing this to our attention!
We're sorry to hear of any issues receiving that discount and we are having that difference refunded back to your method of payment. You should see that reflected with your statements in no more than 1-3 business days. Otherwise, please note that we can always be reached directly at service@stewmac.com if you are experiencing any issues or have any questions. Thank you!
Ease and availability plus reputation…
Ease and availability plus reputation and customer service!
4 March 2026
Your website is very easy to navigate
Your website is very easy to navigate. That’s saying something given the many products you have. If I could impart a suggestion, you should include a demonstration with each tool you have so a prospective customer can see how it’s used. You already do that for many…..
4 March 2026
Best customer service this side of the…
Best customer service this side of the Atlantic!
I have multiple builds on my bench and ALWAYS go to StewMac for all my needs. As a member, the Dudes and Dudettes at StewMac solve all my issues, especially in the case of a defectice item or a simple return.
4 March 2026
The web ordering was easy
4 March 2026
Great Service for an exchange.
I ordered a non-aerosol can of guitar lacquer by mistake. The Customer Service Rep was VERY helpful to exchange the non-aerosol lacquer for a can of aerosol lacquer I had untended to order. Great Service!
4 March 2026
As I haven't used anything from you yet…
As I haven't used anything from you yet !
It's just the confidence of buying anything top grade. I have driven VOLVO all my life because it does what I expect of it, as do my Fenders. I expect to have the same relationship with Stew Mac .
4 March 2026
Their "Lifetime Promise" is real and…
Their "Lifetime Promise" is real and they really stand by it. They have always been friendly and helpful.
4 March 2026
Excellent customer service
Excellent customer service! My original order never arrived, so StewMac offered a replacement order with expedited shipping. Doesn’t get any better than that!
4 March 2026
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