Stevensons Reviews 

2,855
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and patient approach, making interactions pleasant and stress-free. The ordering process is frequently described as easy and straightforward, with many appreciating the fast delivery and convenient collection options. However, some customers also noted significant issues with product sizing, finding it inconsistent and confusing across different items or designs. This often led to difficulties in finding the right fit and necessitated returns. A few other people also felt that some products, despite being expensive, did not offer good value or durability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing, with some praising the great quality... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and swift.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,855)

809 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Items are good quality and were sent…

Items are good quality and were sent out extremely quickly.. i was expecting them on maybe weds or Thursday and recieved them on the sat b4. I only ordered them on the Friday morning!

26 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 2 out of 5 stars

Wrong size chart not accurate to the…

Wrong size chart not accurate to the rest of the uniform

23 June 2026
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Reply from Stevensons

Thank you for the time taken to provide your feedback.

We are sorry to hear you have experienced difficulties with sizing requirements. Our Customer Service team will be happy to help further with your order, please do not hesitate to contact us; customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 1 out of 5 stars

As usual it didn't fit.

Having asked on chat line what size I needed for the leg length for my daughters trousers having a 28 leg. Your rep suggested short. I erred and bought regular. When they came they came half way down her shins! I run the pre-loved at school and frequently have parents come to us because they have had to return your products and now urgently need uniform because they didn't fit. Your quality controls needs a huge overhaul.

23 June 2026
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Reply from Stevensons

Thank you for the time taken to provide your feedback.

We are sorry to hear you have experienced difficulties with sizing requirements. Our Customer Service team will be happy to help further with your order, please do not hesitate to contact us; customerservices@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

Easy to order

Easy to order, and came quicker than expected. Staff were helpful. I'm happy with the service.

20 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Emily made the shopping very easy

Emily made the shopping very easy. Straight away she knew what uniform was needed, had a guess of both our kids sizes which was right and it was made so easy for something which could be stressful and dragged out. Thanks for all the help Emily.

27 June 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Great uniform, great staff

Very easy to order items online.
Email sent when order ready to collect.
Not kept waiting in the shop.
Pleasant staff and atmosphere. Felt like the staff wanted to be helpful.
Item was exactly as the picture.

20 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 4 out of 5 stars

Fast delivery well packaged but lot of…

Fast delivery well packaged but lot of money for the item.

Didn’t feel it was worth thr money, quite sturdy net bag but could have done with being a bit larger to accommodate knitwear and sportswear.

17 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

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