Overall good experience. Staff are very attentive in store. Sometimes too attentive. Usually they have what I need in stock/in-store but easy enough to order online and all the school specific uniform... See more
Company replied
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See what reviewers are saying
I would like to give my best compliments to Meryl, who was extremely helpful while serving us with school clothes. She went above and beyond to make sure we found everything we needed, and her kindnes... See more
Company replied
Brilliant service. Ordered on line, school jumpers for collection at Reading store. Within 2 days we got them. The clothing is very good quality and lasts well. Always good availability with all... See more
Company replied
From the very beginning of the ordering process every member of staff I have dealt with has been so friendly, kind and approachable. Nothing has been too much trouble and I've had very quick replies t... See more
Company replied
Company details
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.
Contact info
Chatham Place 4, RG1 7AR, Reading, England, United Kingdom
- 01189 596462
4.5
Excellent
191 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience wasn't pleasant…
I previously raised complaints about the Reading showroom team exhibiting unwelcome behavior and attitude issues, even during pickup orders. However, it appears that you are compelled to purchase from them depending of which school your children attend.
14 April 2025
Reply from Stevensons - Reading
Thank you for taking the time to leave a review.
We can see that you contacted us in August 2024 and that the matter was resolved at the time of your enquiry. The order associated with your review was an online home delivery purchase.
If you have any further comments or would like to share additional feedback, please feel free to contact us at readingbranch@stevensons.co.uk.
Kind regards,
Stevensons
Reply from Stevensons - Reading
Thank you for taking the time to leave a review.
Reply from Stevensons - Reading
Thank you for taking the time to leave a review.
I ordered on line and had a email the…
I ordered on line and had a email the next day to say my order was ready.
19 March 2026
Reply from Stevensons - Reading
Many thanks for leaving a review.
Reply from Stevensons - Reading
Many thanks for taking the time to leave a review.
Good and easy ordering process
Good and easy ordering process. We have to replace the shirts quite often due to the curling of collar points. They were caused by the plastic piece used for straight the collar points, ironically.
6 March 2026
Reply from Stevensons - Reading
Thank you for your review!
Reply from Stevensons - Reading
Thank you for your kind words.
Items arrived earlier than expected and…
Items arrived earlier than expected and packaged well. Would definitely order online again.
23 February 2026
Reply from Stevensons - Reading
Thank you for taking the time to leave a review.
Reply from Stevensons - Reading
Many thanks for leaving a review.
Brilliant service
Brilliant service. Ordered on line,
school jumpers for collection at Reading store. Within 2 days we got them.
The clothing is very good quality and lasts well. Always good availability with all sizes. Thank you. Very happy customer.
12 January 2026
Reply from Stevensons - Reading
Many thanks for taking the time to leave a review.
Same quality but two different senior…
Same quality but two different senior schools price 3 times differently. How the school blazer cost £118?
13 January 2026
Unprompted review
Reply from Stevensons - Reading
Thank you for taking the time to leave your feedback. We’re sorry to hear that you're disappointed.
We would like to investigate further. Could you please contact our Reading branch - readingbranch@stevensons.co.uk - with your order details and we will be happy to look into this further for you.
Kind regards,
Stevensons
Fast delivery
Fast delivery. Only complaint is steep pricing and we have to buy from here due to branding.
8 December 2025
Reply from Stevensons - Reading
Thank you for taking the time to leave a review.
Really helpful and efficient service…
Really helpful and efficient service every time!
28 November 2025
Reply from Stevensons - Reading
Thank you for taking the time to leave a review.
Excellent Customer Service
From point of order, delivery was efficient and when the items didn't fit, the returns process was super easy and the refund was quick. Many thanks, Stevensons.
24 November 2025
Reply from Stevensons - Reading
Many thanks for taking the time to leave a review.
Unable to process exchanges when…
Unable to process exchanges when ordering on line. I tried to order a replacement which was discontinued. The newer version didn’t have a picture so the website needs updating. The chap on email was very helpful and quick to reply but no phone number available to ring as I’m sure that would have been quicker
20 November 2025
Reply from Stevensons - Reading
Thank you for bringing this to our attention.
I am glad that the team were able to answer your queries swiftly via email.
Kind regards,
Stevensons
Reply from Stevensons - Reading
Many thanks for your review.
Reply from Stevensons - Reading
Thank you for your review!
Reply from Stevensons - Reading
Thank you for your time & review, Aparajita.
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