Stevensons - Bournemouth Reviews 68

TrustScore 4.5 out of 5

4.6

Seabourne Road 148-150, BH5 2JA Bournemouth, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Stephanie and all the ladies in the shop were absolutely brilliant and helped our daughter gain her confidence in her new uniform. Now we are all ready for the new journey in the new school. Th... See more

Company replied

Rated 2 out of 5 stars

Poor range of sizing (especially for tall, slim children... + the size chart on the website is useless and I often have to return items), poor quality items (PE kit shrinks/ plastic strips fall off, l... See more

Company replied

Rated 5 out of 5 stars

I recently ordered some new school skirts for my daughter - they arrived promptly and in good condition. I also remembered I had some rugby shorts to return for my son as I had ordered the wrong siz... See more

Company replied

Rated 5 out of 5 stars

I recently visited for school uniforms and was assisted by Hope. She was absolutely fantastic—helpful, very kind, and always smiling. Hope knew exactly what we were looking for, asked about sizes... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

  • Seabourne Road 148-150, BH5 2JA, Bournemouth, England, United Kingdom

  • 01202 425192

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Taking the stress out of a new school

We visited to obtain a whole set of my daughter school uniform, from walking into the shop Gail couldn’t be more helpful in getting the right items for the uniform list and of course helping with the correct sizing an fitting.

24 April 2026
Unprompted review
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Reply from Stevensons - Bournemouth

Many thanks for leaving a review, Liam.

Rated 5 out of 5 stars

Stephanie and all the ladies in the…

Stephanie and all the ladies in the shop were absolutely brilliant and helped our daughter gain her confidence in her new uniform.
Now we are all ready for the new journey in the new school.

Thank you and we will be back 💯 😊

18 April 2026
Unprompted review
Stevensons - Bournemouth logo

Reply from Stevensons - Bournemouth

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great returns policy

I recently ordered some new school skirts for my daughter - they arrived promptly and in good condition.
I also remembered I had some rugby shorts to return for my son as I had ordered the wrong size. I initially presumed I had missed the return window, but then saw on the website that you have 365 days to return items. This is fantastic! I returned the shorts 6 months after I had bought them and got a full refund.

24 March 2026
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Reply from Stevensons - Bournemouth

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to order

Easy to order, straight forward website, quick response and delivery.

3 February 2026
Stevensons - Bournemouth logo

Reply from Stevensons - Bournemouth

Thank you for leaving us a review.

Rated 5 out of 5 stars

Ordered online

Ordered online,
Quick service

27 August 2025
Stevensons - Bournemouth logo

Reply from Stevensons - Bournemouth

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great store, great staff

We visited the Bournemouth store yesterday and felt compelled to write a review after the great experience we had with Jamie. My 11 year old is due to start senior school but is currently immunocompromised so we only just found out she could attend for a couple of days. This meant a big last minute rush for her uniform but at a time when we needed to avoid others. I emailed the store for advice on Monday evening and got an immediate response from Jamie who offered to open the store 30 mins early for us on the Tuesday to reduce the risk to my daughter (given it’s the busiest time right now). He was prompt, kind and welcoming when we arrived and couldn’t have been more helpful. We managed to secure what she needed and exited the store before it got busy. Jamie made a real difference to us during what is quite a fraught time. Everything we needed was in stock and it was a great experience for us. Huge thanks to Jamie.

2 September 2025
Unprompted review
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Reply from Stevensons - Bournemouth

Thank you so much for taking the time to share your experience. We’re delighted to hear that Jamie was able to support you and your daughter at such an important moment. Starting senior school is a big step, and we understand how much it means to feel reassured and well looked after.

We’re incredibly proud of Jamie for going the extra mile to ensure you felt safe, comfortable and fully prepared, and we’ll be sure to share your kind words with him. It’s wonderful to know that you found everything you needed in store and that your visit was a positive one.

Many thanks,
Stevensons

Rated 2 out of 5 stars

Wrong PE Ts in collection order and short collection window

Quick to gather order but 2 weeks to pick up when we had a 2 week holiday booked was a surprise. Need to make that clearer. Then finally back and sorting through the rush pick up we made and we have the wrong school PE Ts in the bag. Not a great experience this time around.

9 August 2025
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Reply from Stevensons - Bournemouth

I am sorry to hear this, Fiona.

Please get in touch with our Bournemouth branch directly via bournemouthbranch@stevensons.co.uk and they will happily rectify any mistakes promptly.

Many thanks,
Stevensons

Rated 4 out of 5 stars

I went to Stevenson's in Bournemouth…

I went to Stevenson's in Bournemouth and their was a very kind ginger lady happy generous and just a bright person and gave some nice compliments too others and even my mum

27 August 2025
Unprompted review
Stevensons - Bournemouth logo

Reply from Stevensons - Bournemouth

Many thanks for leaving a review.

Rated 5 out of 5 stars

I recently visited for school uniforms…

I recently visited for school uniforms and was assisted by Hope. She was absolutely fantastic—helpful, very kind, and always smiling. Hope knew exactly what we were looking for, asked about sizes, and made sure we could try things on. She was beyond helpful with her knowledge and service. We really appreciated her kindness and expertise. Thank you for a great experience HOPE(her name)
Uniform for Talbot Heath.

Rami

26 August 2025
Unprompted review
Stevensons - Bournemouth logo

Reply from Stevensons - Bournemouth

Many thanks for leaving a review.

Rated 5 out of 5 stars

Did a click and collect order

Did a click and collect order - school uniform, website good and easy to find necessities. Got home after collecting and 1 item I had paid for had been omitted. Emailed and got a response straight away, they then delivered the missing item the next day. Good service and quick to resolve

1 August 2025
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Reply from Stevensons - Bournemouth

Many thanks for leaving a review!

Rated 5 out of 5 stars

Friendly service by Lara

Friendly service by Lara, who also was extremely patient with 2 very excitable children about to start school. Stress free and seamless shopping experience.

1 August 2025
Unprompted review
Stevensons - Bournemouth logo

Reply from Stevensons - Bournemouth

Thank you for your time & review, Natasha

Rated 5 out of 5 stars

Order arrived very quickly

Order arrived very quickly - it was easy to use the website - many thanks

11 July 2025
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Reply from Stevensons - Bournemouth

We're glad to hear this, Lizzie. Many thanks!

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