Exceptional service. Highly recommended.
I purchased 2 new tyres at a great deal online and some garages refused to fit it, unless I purchased the tyres from them or online but delivered to their garage (at higher price, I guess they get a profit).
Stevenage tyres could not have be more helpful and transparent from start to finish. Not only they had no problem with me bringing my own, new tyres but explained the total cost in details of fitting them, rotating existing tyres from back to front, balancing and aligning. When I arrived, all my questions were answered in a professional manner and I was offered to either wait in a warm waiting area or feel free to wonder around and see every step as the team worked on my old and cherished Nissan X-trail. Due to the car being 23 years old, some rusty parts that needed to be loosened to allign front wheels were stuck, but the guys found a way around it. It took more of their time and effort, yet they still charged me only the very attractive price I was quoted initially. I have also been given a very useful advice about 4 wheel alignment and that Id need to change some rusty old bolts and washers prior to booking it to avoid potential issues and delays.
I am by nature very inquisitive and aware that the amount of questions I have can be irritating to some people, however at Stevenage tyres I have received answers to all of them and have been provided with loads more information than I asked for, all of which was invaluable and provided in a friendly and professional manner.
Don't let the young age of these guys fool you, they know their stuff inside out and even though I might not be the easiest customer to deal with I have left more satisfied with the quality of the service and overal experience than I have ever been elsewhere. The car feels great now, they have done all I asked them too, the price was the best I could find in the area and my experience was 5 star. I appreciate how transparent they are and that they not only don't mind you watching them work but encourage it. This says it all. Thank you again guys, I'll definitely be back.
21 November 2025
Unprompted review