Steven Madden Reviews 337

I ordered a pair of boots on Jan 14, 2025. Days later there was an additional 20% off. When I received the boots on Jan 27. 2025 which was well-beyond the 3 to 7 days shipping 'policy' I contacted them to ask for a refund of the 20% especially due to the 13 days it took to receive the boots. Long story short, their answer was 'No.' If you are looking for good customer service, shop elsewhere.

I placed my order on December 28.
I was charged for my order on January 3. It is now January 13 and I have received now shipping updates or anything regarding my order.
I was told by one customer rep “we’re doing inventory” and another “due to exceptionally high volumes of orders”.

1. Do not charge your customers for orders that haven’t shipped.
2. Staff your facilities to meet your customer promise of “3 to 7 business days standard shipping”
3. Provide regular updates to your customers when there will be delays instead of them having them contact you and then leave you poor reviews like this.

I am so disappointed, to the point that if I don’t have an update or the order hasn’t shipped by the end of the week that I’ll get a refund and buy from somewhere else and never from Steve Madden again.

I placed an order Dec 27. Well after the postal strike and my order on Jan 10 is still pending not full filled. I keep emailing them and getting lame answers using the postal strike as a reason.
Can’t use the website to get a refund because the order is not fulfilled yet they have my money!

No! The reason is this company is scamming people!!
DO NOT ORDER FROM STEVE MADDEN

Customer Support is Bad, extremely bad. They dont listen to you at all

I placed an order during Nov 2024 cyber week, this was to be a Christmas gift. We had the Canada post strike, I contacted them after a week of not receiving any updates. I was informed that they were aware of the strike and would ship it FedEx. After a another week passed still no tracking sent to me. I contacted them again, same response. Dec. 23rd arrived, I called them they told me it was still in stock, but they didn't ship it, they gave 10% off. It's now January 9 the package which was shipped Canada post is now set to be delivered Jan 7th. I hope to receive it before next Christmas. They also refused to give me a refund.

Worst company ever. Ordered shoes on December 20th , my card was charged and never received the shoes. A real scam and very disappointing

If ibcould have reted this 0 stars I would have. Imagine I made an order on the 25th of november 2024 and was still waiting to this day every time you contact customer services you get an email stating they would find out where your order is and give you an update no updates what so ever just we are experiencing a back log at the ware house or what ever. We'll today I hot fed up of waiting for my order after nearly two months I contacted them for a refund and not even an hour after got an email back to say they would refund me and the item was out of stock. Why would you wait until I ask for my money back to state that the item is out of stock very poor management and communication I will never order from them again
Although they gave me a 10% discount code you use within 2 months I guess what's the point when your very weiry of purchasing again from this site.

I ordered from Steve Madden on December 1, and my order wasn’t delivered until January 2—over a month later! I emailed them multiple times to cancel the order during this ridiculous delay, and while they responded to my emails, they failed to act on my cancellation request. Now, I’m on vacation and unable to return the item. This experience has been beyond frustrating, and I won’t be shopping with them again.

They are truly the worst company ever. I ordered during the Black Friday sale and still haven’t received my original order or the replacement order after Stupid FedEx delivered my order to the wrong address. They are so not helpful and they waited so long now the boots are unavailable. I will never shop at Steve Madden ever again. I have never experienced anything like that ever. Worst shopping experience !!!!!! They need to be boycotted.

I haven't even got my boots yet I ordered them December 1st and they're still not even here I thought they would at least ship it with UPS or FedEx I tried contacting them just for a refund before they ship it out and they said to just wait

Terrible. Ordered a bag for christmas gift end of November. Still waiting. When purchased the delivery information said dispatched same day if ordered before 4 or next day. Been more than a month. Fair to say that was not true. Ive sent a million emails to them and the response is always we dont know the status of your order we will let you know.

I purchased boots in October and my purchase remained “pending“ for 9 weeks. I reached out several times and was given different information each time. First, they claimed the boots were sold out, yet the size and style was still available for purchase on the website, then they claimed they were being dispatched from a warehouse, then they said they were unavailable again, and finally, because it has taken so long, they were impacted by the strike and they could not tell me when my October order might be fulfilled. Horrible accountability. How can they still be selling these boots online yet not fulfill previous orders that are more than two months old? I will not order from this company again, and have requested my order be refunded.

Thank you Steve Madden for refunding my payment. I do think the previous negative reviews of other people shouldn’t be shamed for a company for Canada’s post strike. The company did the best they could to out source a third party without huge losses. I know when I mailed a letter through a company during the strike it costed me over $50 for just a letter in Canada. I ordered a few shoes from the company and I know my order was pending for a while so I called as I was worried that my gift wouldn’t arrive. The customer service team informed me it might not get out until after Xmas. I asked them for a refund and they issued one without any hassle. I went to the store to pick up the item to ensure my gift was ready for Xmas. The only thing I wish for Steve Madden if they had an option where you could look up inventory to purchase the shoes for instore.

Purchase 2 pairs of shoes from the Scarborough town centre in November 2024 for a Christmas gift. They promised me I’d have it before Christmas. Talked to the manager named Taylor today and they are reording my purchase cuz I do believe they sold my order. Steve Madden owners should be ashamed of the way this store operates and conducts business. Customer service is horrible. Spent over $240!

Awful. Ordered a pair of boots early November and it said they shipped right when the CP strike happened (no contingency plan I guess). I am still waiting and now they say that they have to confirm that they still have the stock..???? Okay, so they were never shipped then ? Nothing like being lied to after waiting almost a month and a half. Disgusting business behaviour. Major fumble for this year’s holiday season. I will never shop here again.

This is the WORSE online shopping experience I ever had ,yes I know the strike but A BIG COMPANY LIKE STEVE MADDEN cannot hire an independent firm further not one email to let me know what's happening no apologies nothing but you took my money with $9.99 shipping UNACCEPTABLE will never buy again!

Do not shop online at this store. Order placed early December. Fulfillment has not even started more than 2 weeks later. No sign of anything. Will not arrive for Christmas. CSR is not helpful and AI BOT agent tells me I can't cancel my order even though it has not yet been processed. Avoid this online store.

Beware ordering from Steve Madden. Their website states a 3 to 7 day delivery.
Not true!
And their customer service is absolutely worthless.

Called customer service for an order placed november 22nd and still not received. Label created today and says I should reveive by December 30-31st, which is not in time for christmas even if ordered a whole month in advance. representative says nothing else can be done at the moment such as fast shipping, and blames it on the Post-Canada strike.

I’ve ordered a bag for my friend on November 1 for her birthday and it’s been more than 45 days no update on it and i think i will get it after 365business days .one time when i contacted they informed that my order will be shipped soon but now they are saying that canada post is on strike but i ordered way before that strike.
Thanks for proving extraordinary, mindblowing, and the best service in the business.
(Steveassen)