Step! Shoes Reviews 10

TrustScore 2 out of 5

2.1

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Company details

  1. Shopping & Fashion

Information provided by various external sources

Step! Shoes is a Shoe Diamond company, which has been in business for 25 years. Our main focus is to provide high quality products and services to all of our customers. We are a California based company with a store in Santa Monica. We work to provide the best brands in the store industry, such as Mephisto, Taos, David Tate, Wolky and many others. Our multiple websites provide a detailed experience with many hard to find sizes and colors. We also sell on amazon, and work to make sure customers have the best experience possible there as well. So give us a try! Come see how simple it is to find what you want, when you want.


Contact info

2.1

Poor

TrustScore 2 out of 5

10 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

2 pair of shoes I will never wear

My review is for stepthetop.com shoes
.
I Ordered 2 pair of what looked like nice shoes in pictures, but I didn't get shoes the size I Ordered, I Ordered 12.5 wide they sent what must be size 10 narrow...no way would these shoes evere fit....the size standard that this company uses is not right...they DON'T want return customers for sure . So I have 2 pair of shoes I can't wear, so I try to contact them to start a claim (multiple times)and they don't respond back, THIS IS A FRAUDULENT COMPANY, they say they are a USA Made and Veteran owned company...Don't believe that for a moment either ... in the end here, I'll be stuck with 2 pair of shoes i can't ware and I'm out $120.00, CAVEAT EMPTOR "let the buyer beware". I wouldn't trust anything about this company..

11 February 2026
Unprompted review
Rated 1 out of 5 stars

DON'T TRUST THEM

I ordered a pair of sneakers in size 7.5 so they took almost 2 weeks to ship them then sent a size 8 in wide width. Do not trust these people because they lie and won't rectify the problem

6 November 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy these terrible shoes …

My son is now in the second pair of shoes in six months . The first pair split around the front after 3 months . After some complaining at the show zone they exchanged them for another pair. These she's lasted for two months before the heel part collapsed as there was nothing to support this part of the shoe underneath. I took them back to Shoe Zone . This time the manager said that he had signed the receipt previously to state that there would be no more exchanges . I told him I would be contacting the shoe maker directly. I told them they shouldn't stock poor quality shoes .

2 September 2023
Unprompted review
Rated 4 out of 5 stars

Free shipping in other retailers

Shoes are fantastic, comfy and sustainable. Unfortunately the very expensive delivery works much worse than free shipping in other stores where I previously bought this brand. I recommend customers to check the other big shoe shop that also sell them.

17 May 2023
Unprompted review
Rated 1 out of 5 stars

The costumer service is a joke

Ordered a pair of shoes over Amazon that started falling apart after just two months. After contacting Shoe Diamond & Swimwear they informed me, that they only have a 30 day warranty period so there is nothing they can do about it. The fact that they won't acknowledge that a 100 dollar pair of shoes should last more than two months seems really greedy. Can't recommend this store...

17 February 2022
Unprompted review
Rated 4 out of 5 stars

Great

Great shoes and staff. Step Shoes should be your destination for comfortable, yet stylish shoes. I love the shoes I got, Thanks.

26 August 2016
Unprompted review
Rated 5 out of 5 stars

Superb

I found what I was looking for, and at a reasonable price. Sizes easily determined. Easy from start to finish. Thank you.

25 August 2016
Unprompted review

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