Replacement of aging radiators with new Stelrad Vertical Line single radiators could not be simpler. Ready painted with smooth finish that looks like it will last for years. Roll on the next unit.
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Review summary
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Easy to order and fast delivery. Was kept well informed about delivery. Flat panel radiator is modern looking and seems well made. Have ordered several now as we do each room and very happy with th... See more
You had exactly what I wanted at a really good price. I ordered on line and delivery was prompt. Once unwrapped I found one side panel was damged, phoned immediatley and a replacement panel was rece... See more
Company replied
Firstly it's the quality of the Hattersley cast iron radiators we ordered, which are superb, they were packaged really well, and delivered on the agreed day. The little thoughtful touches like a littl... See more
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Company details
- Radiator Shop
- also in
- Bathroom Supply Store
- Boiler and Heating Service
- Building Materials Supplier
- Heating Equipment Supplier
- Home Improvement Store
About Stelrad Ltd
Written by the company
Thank you for leaving a review
Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.
Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.
We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.
Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.
Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:
- Standard steel panel radiators
- Premium panel and designer radiators
- Decorative and coloured radiators
- Steel column radiators
- Cast iron column radiators
- Towel rails
- Premium electric radiators and towel rails
- Low Surface Temperature (LST) radiators for schools, hospitals and care environments
- Special Application radiators for specialised spaces and applications
Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.
We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.
We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.
You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.
Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.
contact us SHOP NOWBringing radiator style into UK homes
Written by the company
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Contact info
Marriott Road, S64 8BN, Mexborough, United Kingdom
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4.6
Excellent
4K reviews
Asks customers to review
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Replied to 96% of negative reviews
Typically replies within 48 hours
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Quality products with great customer service
Good quality radiators and thermostatic valves. Looks great. I had the radiators fitted a few weeks after purchasing and the top grille on one radiator was slightly bent. I emailed the customer team who replied quickly, apologising and arranging immediate dispatch of a replacement grille. The delivery company used was good too, giving advance notice of arrival time and happy to bring very heavy boxes to the back of our house and in the patio door.
11 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Disappointing Overall
Paid for next day delivery, ordered well before the cut off, got delivered the day after I expected, and to make it worse the advised delivery window was a waste of time, and delivery was delayed by 3 hours.
26 May 2026
Reply from Stelrad Ltd
Thank you for sharing your review. I am so sorry your delivery did not go as planned. An unexpected IT issue on the courier's side automatically moved your delivery to the next day. To help make things right, I have requested an £18.00 refund, which will be back with you in 5–7 days.
I also completely understand your frustration regarding the 1.5-hour delay. While we AIT aim to hit their delivery windows, they are estimates that can unfortunately be impacted by traffic and unexpected road delays.
Kind regards
Stacey
Excellent quality radiators
Excellent quality radiators, fast delivery and great customer service!
25 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
Wonderful to be able to buy direct…
Wonderful to be able to buy direct together with your very helpful diy guides online. Thank you Stelrad.
25 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
Great service great quality great price…
Great service great quality great price deliverd when promised thank you
25 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
The Stelrad Touch-up Order No
The Stelrad Touch-up Order No: 141080 in Traffic White arrived in a huge bag but not protected. I was lucky the very small plastic container came only a little dented.
The product is a perfect match for my new Stelrad White radiators that had gotten a little damaged near the nut that joins up with the pipe. I sanded the area gently and applied Zinsser Bullseye 123 plus Primer which is perfect for metals and l had used in my bathroom. Once the primer was dry l over painted with the Touch-up which comes with its own brush.
It starts drying quickly so you do need to work fast but carefully.
Expensive for what it is once postage is added on. But my radiators now look untouched. Thank you.
24 May 2026
Reply from Stelrad Ltd
thank you for your 4* review
thanks Hayley
Very poor quality radiators
Very poor quality radiators; these came with rusted bleeding points which didn't have caps on it. Replaced with another two in the same condition; didn't want to try a third time, not worthy.
20 March 2026
Reply from Stelrad Ltd
Hello, thank you for your review, i can see your items have been replaced, if you require any further assistance please contact our customer service team
thanks Hayley
Still waiting for delivery over 1 week…
Still waiting for delivery over 1 week overdue now
21 May 2026
Reply from Stelrad Ltd
Hello Joe, thank you for your review, apologies your order was delayed with the courier these where lost in transit, i have arranged for replacements to be sent via royal mail
Thanks Hayley
good quality rads delivered on time
20 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Hayley
Order correct and delivered with care…
Order correct and delivered with care and on time. Highly recommended.
19 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
My third or fourth order of Stelrad proucts
Good catalogue and on line ordering made selecting the correct radiators and fittings straight forward. Once ordered the items were here very quickly and well packaged to prevent transit damage.
My latest order was the third or fourth I have placed and did so because earlier orders had been so well dealt with and the quality of the products has always been good.
18 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Very quick service and amazing price
26 April 2026
Reply from Stelrad Ltd
Trust Pilot
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Great customer experience
Great dealing with this company . Delivery of my radiator promp no issues at all . Would highly reccomend . Karen
15 December 2025
Reply from Stelrad Ltd
Trust Pilot
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Quick delivery and looks perfect 😊
26 April 2026
Reply from Stelrad Ltd
Trust Pilot
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
The radiator accessories
The radiator accessories I purchased were perfect for the task ahead, they were delivered in good time at a reasonable cost.
14 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Good quality product delivered on time
Radiators arrived at the time specified and in perfect condition.
13 May 2026
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Should have been better…
Ordered Four Radiators which I was informed were to arrive on the Friday. By chance noticed on my emails on Wednesday they were arriving that morning which was not possible as I was working. Eventually after failed delivery managed to arrange for these to be delivered on the Friday. Checked on arrival to find one radiator with several chips to the enamel so had pay out for some paint to hopefully avoid these rusting.
22 May 2026
Unprompted review
Reply from Stelrad Ltd
Good morning, Thank you for your review. Please accept our sincere apologies for the error regarding your delivery date. You requested 22nd May, but we unfortunately provided the incorrect date to AIT. For future reference, we can easily change your delivery address if needed. Additionally, as we did not have a mobile number on file, we were only able to contact you via email. I am also very sorry to hear that your radiator arrived damaged. Please email stelraddirect@stelrad.com with photos of the damage so we can quickly resolve this for you. Kind regards Stacey
Delivery and packaging REALLY GOOD
Have always bought Stelrad rads over the years, but usually through merchants, so I rate their products. This one I got direct from Stelrad and I was not disappointed. What made this experience excellent for me was: Good price direct from Stelrad, the ability to pick a delivery day that was hit, two delivery guys carrying the rad as opposed to dragging it down the road, and it being well wrapped in 2 layers of cardboard box. The last points were extremely important as I have had rads delivered before that have been damaged which really screws with the schedule. Seems a simple point but things arriving on time and in perfect condition is absolutely vital. Excellent all round, well done.
29 April 2026
Unprompted review
Reply from Stelrad Ltd
Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey
Shocking customer service
second time ordering from stelrad and on both occasions the delivery was cancelled on the morning of delivery. The lady I spoke to was very rude and said it wasn't their fault and wasn't interested.
12 May 2026
Reply from Stelrad Ltd
Thank you for your feedback. Please accept our sincere apologies for the failed delivery.
Your order left Stelrad on time, but an unexpected routing error by our delivery partner, AIT, sent the goods to the wrong depot. As soon as we were made aware of the mistake, we worked with them to secure delivery the following day and instructed them to leave the items in your designated safe place.
We have also refunded your delivery fee as a goodwill gesture. We understand your frustration, especially regarding your phone call with us, and we are using your comments to improve our customer service.
Many Thanks Hayley
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