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Stellar Data RecoveryReviews 

5,412
•
TrustScore 5 out of 5

4.8

Data Recovery Service
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Review summary

Created with AI, based on recent reviews

Looking at 608 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their ability to resolve issues quickly and efficiently. Many people appreciate the exceptional customer service, noting that agents are knowledgeable, patient, and provide clear guidance, making interactions stress-free and productive. The service provided is frequently described as excellent, with consumers noting the quick response times and the smooth resolution of their concerns. However, some customers also noted issues with the product itself, mentioning instances where software did not work as expected or resulted in corrupted files. A few other people also felt that the support team was not always effective in resolving their specific product-related problems.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their patience,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, highlighting the patience, knowledge, and professionalism... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing frustration over... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the super fast and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and s... See more

Rated 5 out of 5 stars

Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he w... See more

Rated 5 out of 5 stars

Neha- did a wonderful job. My issues was not resolved, however, it was not her fault. I had an issue on my side where the file may be currupt. She went above and beyond to help me and to ensure my sat... See more

Rated 5 out of 5 stars

My agent, Rohit Sharma, was very responsive as I waited very little inbetween his messages. He was very clear about the guidance provided, got straight to the heart of the issue and was patient while... See more

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Company details

  1. Data Recovery Service
  2. Computer Accessories Store

Written by the company

Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,412)

609 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good Application

It was the only software that I was able to access my corrupted HDD. Really satisfied. Very easy to cancel the subscription via the chat.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Devashish from Stellar Data Recovery…

Devashish from Stellar Data Recovery provided solid assistance with my subscription cancellation. He was responsive, clear in his explanations, and guided me through the process without unnecessary delays. I appreciated how he addressed my concerns directly and ensured that the cancellation was completed properly. Overall, it was a smooth and professional experience, and his support made what could have been a frustrating process much easier.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response. Great experience with Deepak Rana, in Customer Serveice, how has great knowledge of the product and answered our questions and doubts very quick.

25 April 2026
Unprompted review
Rated 4 out of 5 stars

Behaviour of Devashish was overall nice

Behaviour of Devashish was overall nice
Anyhow I wanted to get my subscription cancelled last day but he could not help me with that, though his behaviour was nice, so, as a whole giving 4 out of 5 stars as I did not get actual solution.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive, buyer beware

Very deceptive, but luckily I didn't buy it. The testimonials and website say data can be recovered from non-mounted drives that are not visible on disc utility, I spent time with the person on chat and in the end they admitted that the software can't work if the disc isn't visible on disc utility. Make sure you verify that your specific need can be met before buying, because based on other comments, getting your money back is not easy.

20 April 2026
Unprompted review
Stellar Data Recovery logo

Reply from Stellar Data Recovery

Dear EN,

Thank you for taking the time to share your feedback. We truly appreciate it, and we’re sorry for any confusion regarding our software’s capabilities.

To clarify, our recovery tools require the drive to be detectable at some level by the system (for example, appearing in Disk Utility). We understand this limitation may not have been clear enough during your experience.

Regarding refunds, we do aim to handle all requests fairly, and we’re happy to review any specific case—please feel free to contact us directly. We have also escalated the issues you reported to our technical team, who are currently investigating them. We will keep you updated by email as soon as we have any progress.

If you are open to it, we would appreciate the opportunity to speak with you directly so we can better understand the issue and assist you further. For this, our support team has sent you an email, kindly reply to that email so we can assist you more efficiently.

Our priority is to ensure you have a fair resolution and a satisfactory experience with us. Thank you again for your feedback—it helps us improve both our product and our service.

Best regards,

Sunil Kumar
Customer Experience Team
Stellar Data Recovery

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