Steer Automotive Group Reviews 

Had some damage repairs done, STEER were really prompt and made the repair booking and process seamless. They explained the time scales and clarified any queries I had. Post pickup of my car, I had a couple of glitches which STEER were so helpful to look into, didn’t have to book, they addressed my problems on the spot, and made me know I could bring attention to any concerns I may have even after completing their obliged input.

The staff were really lovely. Very helpful and courteous. We had a bit of a hiccup with the courtesy car, which was dealt with quickly. The repairs were done quickly and the vehicle returned quickly. All in all, a good experience with this company.

Excellent customer service. My car was picked up on time and a courtesy car left. I was kept well informed during the repair process and it was completed before the expected date and delivered back to me promptly. The repair looks excellent and the car valeted to a very good standard.

Liked the courtesy car and the job was done fairly neatly.
Didn't like the number of times I had to call to get booked in, could rarely reach the repairs department.
Average experience overall.

Very efficient and professional service. Our car was estimated, collected ,repaired and returned as promised. All done to a high standard.

service was very good and repairs were fast

We're very happy with the job they've done.
"Professionals at work"

Would completely avoid.

My insurance repair took nearly six months due to missed damage during the initial assessment, repeated delays, and poor workmanship.

The car was returned to me with a completely flat tyre after being driven from Essex to Medway in that condition, despite me warning them beforehand the vehicle was not fit to drive. It then had to be recovered again.

As a single parent household, the experience was incredibly disruptive. A courtesy car was only provided once the vehicle had physically gone back into the garage, meaning there were multiple periods where I was left without any transport at all.

The vehicle later had to go back a third time because the bonnet alignment was unacceptable, and when the car was finally returned the engine management light was still on.

The lack of quality control throughout was genuinely shocking.

Excellent service from Steer Automotive Group. The team was very professional and helpful throughout the process. They were prompt with their service and repaired my van door in no time. Really happy with the quality of work and the overall experience.

Car was repaired by them through insurer, great company and the work was to a high standard

Thank you so much for your kindness and professional business. Specially Mrs. Haydi. She was perfect. Kind regards

Verry happy with the repair, done a great job, thank you

Great service. Kept informed about the repair at all stages.

Picked up my car yesterday and it looks great. Unfortunately, communication was an issue. I had been given an expected date for completion, but received no phone call, message nor email to confirm, so I had to ring the bodyshop. I was told that the car was finished yhe day before, but needed to be tested and there was no indication of the time of day that would be done, so best to pick up the day after the expected date. On that day still no contact, so again rang myself. No answer, so left a voicemail. No call back after 2 hours so I went to the bodyshop anyway. 4 hours after my voicemail the car was indeed ready, but the guy there was wondering how I knew it was, as he could see that I had not been contacted. My insurance company suggested using Steer, due to good customer feedback, but this, for me, was spoilt by lack of communication.

Great service and my car has never looked better

The whole process of collecting and then returning my car was dealt with very efficiently and I was kept informed of progress regularly.
The repairs were done very well and completely satisfied with my car looking new again.
There was a slight delay in the repairs because of lack of mechanics but I was kept up to date about this.

Great communications from Steer as soon as they had contact from my insurer. The work was done really well and all within a week. I have no complaints, thanks Steer

Repair was good and delivered on time

After a nasty accident my car was repaired by this company. They kept me informed within four hours of the accident throughout the duration of the repair. Delivery of the repaired vehicle was efficient. Communication was fantastic with weekly updates of how the repair was going

Bury St Edmunds branch - Fab service, great repairs, good communication & very friendly & helpful staff 😊