Steer Automotive Group Reviews 

Avoid Steer at all costs is my advice, i wish i had. My mini went in for repair in November 2025 in the Norwich branch for a new bonnet after someone reversed into it. After 3 or 4 unsuccessful attempts to fob me off with a very poor fitting bonnet I escalated it further. Quality control is non existent. It took an independent engineer to say how poor it was for them finally to rectify it 4 months later. The worse part is they gave it to me back to drive with a broken bonnet catch while the claim was being escalated - highly dangerous

Steer Automotive did a great job repairing my van, the colour match on the bumper was perfect and I got it back looking spotless, they didn’t have to clean the van for me but I feel that is the sign of a premium service. Communication was spot on and the turnaround was very quick considering the damage incurred

Steer was amazing from start to finish.
They sent regular updates which was very reassuring.
My car was repaired fairly quickly, I had it back within ten days of the accident!
I would definitely use Steer again.
They even delivered my car back to my home address.
The aftercare has been great, they contacted me to ask how things have been and if I’m happy with everything.

The repair work carried out by the approved repairer for Admiral , Steer, Woodford has been poor. The headlamp replacement was misaligned, and when I raised it upon collection as I noticed it straight away the technician responded, “you have better eyes than I do,” which is not reassuring. So was there another 45m whilst he fixed it . To make matters worse, the “new” headlamp already shows condensation and needs replacing. My front sensors are no longer working correctly and the alloy wheel refurbishment is of a poor standard. The courtesy car was given to me with a dirty wind screen, no screen wash , service light on and then the oil light came on upon driving for only the second journey so had to go back to top up the oil .

I booked this garage based on their Google reviews but it's lead me to believe they must delete the bad ones!

My car had cosmetic damage only (i think?
Because they never actually told me what they repaired) and has been back and forth 5 times since Christmas, 3 times for an issue they caused unrelated to the damage and twice because of poor workmanship on the paintwork.

The office is hard to get hold of and communication between internal staff is appalling. After submitting a formal complaint they still seemed to make things difficult at every opportunity. Even on the final delivery they left me to deal with returning the hire car.

After 14 weeks of constant back and forth, stress and inconvenience, they also refused to refund my insurance excess, but did give me a "free" tank of fuel. Overall service is abysmal, and l've paid £350 and doubled my car insurance premium for the pleasure.

Very happy with the repairs so far, to our Toyota Rav 4.
We had a courtesy car, which was great. The only thing with it was the tyre pressures were way out - way over on 3 tyres and very low on the 4th. The warning light came on before we got home in the car. Something that should be checked beforehand. Also service warning kept coming on, with a comment to change the oil.

The staff at Steer, especially Cari, went out of their way to help me deal with my ineffectual insurance carrier. They were professional, friendly, always willing to help, and I can't thank them enough! 5 stars. My car was completed in a timely manner and also looks great. I'd definitely recommend them for any car repair. Thanks again!

Steer was the nominated repairer for my car after some clown run into me. I’m very pleased they were.
From start to completion they were very professional, good communication & very prompt collection of my car. The car was returned to me within 10 days. The repairs look excellent & they even washed the car prior to delivering back to us. Many thanks.

Friendly service, repair looks great.

Superb job done on my car looks as new thank you

I am extremely pleased with the repair work completed by Steer in Chester. Although I previously had body repair done elsewhere, my experience with Steer has been much more satisfying.

My Toyota Alphard has just had the roof sprayed by Steer of southampton, They removed the windscreen and had to get a platform so as to get to the roof, they kept me updated every step of the way, They done a quality, beautiful repair, Thankyou to Jo, Michael, Sarah and all of the team, Kind Regards, Nigel Pain.

Took my car in just to get a price, and they repaired it there and then. Also everyone was very friendly. The lady with the white corsa, thanks.

I was kept informed of what was being done to my car via text messages throughout. My car was off road and they collected it with no hassle. As soon as it was ready for collection they rang me and even offered to deliver it. Excellent service from friendly and knowledgeable staff.

Very friendly and efficient staff. Very happy with the end result.

Customer service 1st Class. John who delivered my courtesy car was in himself courteous, he was my only contact with Steer and I must say he was a great ambassador for the company. Communication via the web / NFU was excellent, keeping updated all through the process. My car was returned to me on the 17th March, taking a little under a week to complete repairs,
Finished repair was excellent. Well done steer, great team work.

Only one small criticism , the courtesy car when delivered was overdue its service . (LP23 RVY) by 2000 miles. I was expecting my repaired car to have been valeted, inside was ok but would have benefited from a wash on the outside.

Overall though excellent service/repair, no hesitation in recommending them to others

Great communication. Regular updates on status and kept within quoted time frame. Repair area as new!

All persons that I have had dealings with have been exceptional in their kindness to help me with everything, your reception man I would give him 100% gratitude, thank you the repairs to my car,are brilliant so a big thank you to all concerned

Great communication, lovely staff and an extremely high level of workmanship. Thank you steer Tamworth.

Very impressed with Steer Northampton after I was referred there through my AA policy. They immediately took my vehicle into the workshop to make adjustments so my car was good to drive until the full repair was done. Thanks to Steve, Hannah and Amy for what felt like personal service and efficiency. Great repair. A very happy customer!