Star's Music Reviews 

Even though our parcel never got delivered to Uk - Maxime in customer services has been brilliant in responding to emails quickly and doing all she could to rectify the problem . The delivery problems were out of her control . Very impressed!

attention ! ils ne remboursent pas dans le magasin même si l'article n'a jamais été utilisé

Mon français n'est pas bon, alors je vais utiliser l'anglais:

Excellent price, the most competitive even when compared with more popular European stores that we all know about.

Very nice guitar; it needs some tweaks but I knew exactly what I was buying so I'm more than happy with my purchase.

Packaging was excellent, carefully well protected and shipping is free to Barcelona. It took a bit over a week to get here.

I will recommend to fellow musicians to look here first before going heads first to another European store of worldwide renown. I myself will purchase here again if Star's Music keeps prices more competitive than in my own country.

Salut!
5/5!!!

I really appreciated their communication. After buying a guitar, it turned out that it was their last of that model, so they sent me photos from the store to show (and let me confirm) that it was in perfect condition. The photos showed every part of the guitar in detail. They were kind and professional in their e-mails.

Since I live in Sweden, it took around 12 days for the guitar to arrive (including a holiday and two weekends) - which I think is totally fine for that distance. The guitar was packaged well and arrived in perfect condition.

They seem like nice people, eager to help you with finding your dream guitar. If I ever visit France, I will have to go there in person, seems like a great store.

If I were to give any constructive criticism, it would be to maybe have free shipping to countries further away above a certain price point, but I'm sure there is a good reason for it being the way it is. :-)

I ordreded a Sterling Ray34 bass i Seafoam Sparkle from Stars as they were the only ones i Europe, who still had that particular finish in stock.

Prior to ordrering, I had some difficulties with creating my account and the support staff responded to my e-mails in <5 minutes everytime. And they were incredibly helpful!

Shipping of the bass was fast from France to Denmark. It arrived well packaged and the bass had been very well setup before shipping from Stars Music, which was a nice surprise.

All in all, I am very happy with my purchase and everything in regards to the purchase. It will not be the last time, I place an order at Stars Music. :)

The staff of Star's Music has been extremely responsive and kind both when I asked for product info and shipping details and when I decided to return the product ( item was faultless, I just decided not to keep it). Very professional behaviour throughout.

Very happy, bass guitar arrived within a couple of days of order, shipped with tracking via GLS, no problems at all

Fast shipping to Sweden, wonderful guitar, no problems! The tremolo was not in floating position so that was the only setup necessary :D

Felt compelled to write a review for Star's Music due to my slightly odd but positive experience with them. I had been looking for about 6 years for a pair of discontinued headphones from a company that unfortunately went bust in 2015, I had been looking on ebay since that time and only one used pair surfaced, In Oct 2022 I decided to search the internet and found Star's Music in Paris had these in stock, I was very surprised, I ordered a pair and waited quite a while for a reply or shipping info, over a week,then an email to say they did not have them and would I like a refund, I accepted my refund and although slightly disapointed I forgot about it. Fast forward 3 months and I decided to search the internet once more, no joy, but I noticed Star's music Paris were still advertising these headphones for sale, "that's a bit strange" I said " I purchased these before and they said they didn't have them in stock", so after some pondering on the situation I decided that I would try to purchase them once again, I made my order once more, waited about a week thinking to myself my refund would be offered to me again, then after a week, a mail arrived, "your order is ready and about to be shipped" well you can imagine my surprise, "they'll just sent me some other pair I didn't want and I'll have problems sending them back" I said. Anyway to cut a long story short, after a couple of weeks a postman knocks on the door "are you Mr so and so" he say's to me "yes I am" I say, he then proceeds to shove a large but not very heavy cardboard box into my midriff, grunts at me then departs, Well imagine my surprise when going inside and opening the box, still expecting to be confronted by a pair of Beats by Dr Dre, or some other such useless and unpleasant to the ears headphones, but no, It was them right there in front of my eyes, the headphones I had searched 6 years to find, BNIB, old stock and unused. They also had another pair in stock so I bought them aswell. probably the last two pairs of them on the planet. It was lucky that I tried them again. A Satisfied Customer.

At first I was a little nervous because of other reviews with delivery problems. It could be because when things go wrong people tend to review sooner. So I'm feeling obliged to write my own review.

I ordered a bass VI with Stars-Music because it was hard to come by elsewhere in Europe. Stars-Music had it in stock. This was verified on the phone by a very friendly employee. And I have to say. It all went perfectly. The shipping time was quick and solid. The bass is good right out of the box. There are no known adjustments/modifications necessary. This setup could be also have been done by Fender, I don't know. I'm happy and Stars-Music is on my good-shop-list now.

Last Thursday I bought a SCARLETT 4I4 G3 & a MASCHINE MIKRO MK3 from Paris Store, the scarlett box was ceiled but the Maschine box was not.
When tried to register the Maschine on my Native Instruments Account I've got and error saying that the serial is already registered!!!
I raised a support ticket with NI and now I got an email from them as follows
"You should contact the store or even return the device as it was definitely second hand. Also the price might have been too high. You should renegotiate. It is misleading the customer."

Kindly note that I've been emailing them for the last 2 days with no respose!!!

it is a Gibson !!!
Great sound !!!! a new life for my Melody Maker !!!

I ordered a guitar online and payed with Paypal. The amount was debited on my bank account 2 days later. On the same day of the order I cancelled it which was confirmed by Star´s Music and a refund was put on my Paypal balance. However, after 10 days the refund is still pending and has not yet been transferred to my bank account. After several mails back and forth with Star´s Music the process is still pending. I contacted Paypal and they replied that Star´s Music issued an eCheck which was not cleared by their bank. When reading other reviews it appears that I am not the only one making bad experience with Star´s Music´s business processes.

Why does the singers come with tamil songs only especially by srinath in a malayalam program every time they come to stage....why they don't know malayalam songs

Prior to order, email responses were prompt and friendly. Guitar was delivered to Ireland quickly, very well packaged and in pristine condition. I would have no problem ordering from Stars-Music France again 10/10.

Please don't let this be your first choice.

Recently i ordered a guitar via stars-music.nl. Usually i prefer ordering products like this at places near me, but unfortunately stars-music was the only seller that had the guitar i wanted.

Initial delivery was fast so at first i was really content with my experience. But that changed when i actually inspected the package.

The box the guitar was sent in was obviously too small resulting in the guitar's packaging sticking out of the parcel box. Stars tried covering this up by using an unholy amount of tape. You would think that a music store would know how to package an instrument properly. Especially when they promote international shipping

The real horror began when i openend up this (horribly packed) parcel. What i saw was a box full of wood chips and a guitar with a snapped in 2 headstock. A hole in the box located at the headstock indicates this must have happened during tranist.

Now i'm willing to give stars the benefit of the doubt. After all stars is not directly responsible for the transit. But they are directly responsible for how they support me as customer through this return process.

First call with customer service ended up with me being told to wait for GLS to contact me. They would come to my house to pickup the package and return it to stars. I waited for nearly a week with zero response from GLS or stars. I then proceeded to call again asking what happened to the pickup. I was told that i was responsible for sending the package back to stars, not GLS. I hadn't even received a return label!

When i send the package back to stars it took quite longer than expected for them to actually receive and process it. Eventually i got an e-mail confirming that they received it. You would think that that would be enough for them to send a new one to me, but no. 2 days of radio silence after the last e mail i decided to call for an update. I got an excuse and was told the guitar would be send today, and i would immediatly receive i tracking link via e-mail. To no suprise this didn't happen so i had to call again the day after. So far i had to call 5/6 times to customer service because i was ill-informed. In my last call i was told that i had to wait after the weekend for them to prepare the package. I'm writing this review in said weekend and i'm having great doubts about stars keeping their promise this time.

Telling you you have to A when in reality you have to do B seems to be a way of running the customer service instead of a regular mistake.
This has been the last time i will be doing business with stars. It has resulted in too much stress resulting from me having to discuss with customer service over and over again, on top of the doubts of what will happen to my guitar AND money.

Update:
Besides the situation with GLS and the return label which i can let slide. Im not okay with the way stars supported me through the return process. The customer service either gets you an employee who can barely speak english, (but good enough) or someone who is unwilling to speak a single word english. Unacceptable for a company that offers international service, and even a website in my own language; dutch! It shouldnt have to take me 3 weeks and a lot of frustration to order a guitar.

I received my Strymon Iridium on time and i am very happy so...

They lost my order by shipping it to the wrong address, and informed me they could not get it back. This was after verifying the shipping address two times. Agreed to an alternative instrument of lesser value. At this point they would not verify the shipping address or even send an updated quote. They have completely cut contact when asked about the refund for the difference in cost. Maybe this behaviour on something of lesser value, but on an order over 1000€ this is completely maddening.