Starrymaps.com Reviews 221

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very satisfied with the product, what I received is better than expected - the frame is solid (but not heavy) with the print sealed into it. The hooks are already there, so all you need is a nail in t... See more

Rated 5 out of 5 stars

My wife loved it! We celebrated 10 years of marriage recently and this was my gift to her. The sentimental value this provides was perfect and there was definitely a tear in her eye. Thank you StarryM... See more

Rated 5 out of 5 stars

I ordered just the print without the frame and it arrived in bad condition. However, I contacted their customer support right away and Mike responded quickly. He replaced it right away free of charge... See more

Rated 5 out of 5 stars

Ordered 2 separate maps for a 50th and 25th wedding anniversaries. They loved them. Service was fast and precise. Would order again.

Company details

  1. Poster Store
  2. Gift Shop
  3. Print Shop

Information provided by various external sources

A perfect gift to someone special; Create custom maps of the night sky to save a precious moment forever. Our maps can be instantly downloaded in 10 different international sizes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super stoked on it

Super stoked on it! Came Quick Look’s great. Had to make a change immediately after I submitted it but Mike sent me a link where I could edit it hassle free!

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Mike is the best

Mike is the best! He was able to quickly resolve an issue with UPS, and made sure I had the print just in time for Christmas!

Thank you SO much Mike! You rock!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Quick Lead Time & Fast Response Time

The shipping time was quick, I placed my order on a Friday and received the print 7 days later. The customer service representative that helped me (Mike) was incredibly quick to responding my inquiries.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

The star map is lovely

The star map is lovely! When I got the map, I discovered it had several flaws. However, the customer service was exceptional. Rapid reply to my concern and it was easy to arrange for a new map. What could have been a bad experience turned into a good one. Excellent and responsive customer service like this makes all the difference. The recipient of the gift loves it! Thank you!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary Customer Service

Not only is Starrymaps a wonderful and unique gift to give, but they are a company that really cares about their customer experience. When I wrote in to the support email with a question, Mike promptly responded and was so kind in assisting me. Will definitely be back for more gifts!

23 October 2024
Unprompted review
Starrymaps.com logo

Reply from Starrymaps.com

I'm glad we could help, Abby! Thank you for your kind words!

Rated 5 out of 5 stars

Meaningful and fun!

First of all, the product is amazing! Sent my daughter the night sky over the hospital she was born in, on her birth date. She absolutely loved it.
Secondly, when there were address issues, the company worked with me until they were resolved.
I will recommend Starrymaps to anyone I know looking for a unique and beautiful gift!

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Multiple attempts to contact them

Multiple attempts to contact them. Noone responds. Feels the website is inactive

20 August 2024
Unprompted review
Starrymaps.com logo

Reply from Starrymaps.com

Hello Christia, I'm sorry this happened. I checked your emails, I can see you sent multiple messages within a few hours on the same day. We get to all messages and emails as soon as possible, most questions are resolve within 8-10 hours of them being received. Your questions were answered within 24 hours. I'm very sorry for any inconvenience this has caused. This is an area we've improved upon and continue to invest in. Thanks for your feedback!

Rated 5 out of 5 stars

Great cust serv

Product is perfect . Love it but customer service amazing. I messed up my order and Mike made it a priority to correct and get to me o time for my Anniversary gift. They were fantastic

31 July 2024
Unprompted review
Starrymaps.com logo

Reply from Starrymaps.com

Hello Diana - thank you so much!

Rated 5 out of 5 stars

Great customer service

After receiving the starry map we had a little problem with the quality of the map. I reached out to Mike from the company and he acted promptly and went above and beyond in how he treated us. He quickly recitified the problem and sent us a new starry map.
I would rate Mike with 5 stars in his customer service.
This company should be very happy with such an excellent representative for their company.

Sincerely,
Diane

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Best company to work with, beyond 5 stars!!

This company is the best!! I rarely leave either positive or negative reviews, but this company absolutely deserves it.

Firstly the product, mine was on canvas, was better than I even hoped, it truly was. My fiancee is hard to but for, and equally hard to impress. He LOVES it!

Lastly Mike the representative was so helpful, I had a problem understanding something and sent him an email. He was prompt, kind, and patient and even checked after delivery personally to see if we liked it.

Thank you again Mike!!!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Great gift!

If you've run out of ideas for a great gift, a Starry Map is just what you're looking for. It's truly unique, personalized, and beautiful. I bought one for each of my adult children's birthdays and they loved it!
Mike, at Starrymaps, is very helpful with details and service is friendly and prompt. Highly recommended.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a custom starry map for an…

I ordered a custom starry map for an anniversary, and realized shortly afterwards that it might not show up in time, I reached out to customer service to see if it was too late to cancel, and Mike got back to me super quickly. In a very short amount of time he had already reached out to their shipper and got a close guesstimate of when it would show up, and reached back out to me explaining that while there are no guarantees, it was highly likely that it would show up on time. I decided to go ahead with it.
Mike reached out again to double check something that came up as a spelling error, and confirm that's what I wanted.
Every step of the way he made sure that I was taken care of and that the map would turn out perfectly. And it did!
I received it with time to spare, and it is exactly the way I ordered it.
I highly recommend this company.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

This is an amazing service

This is an amazing service. Mike was awesome. My wife was in tears when she recognized how much effort everyone had gone to.
Absolutely awesome Birthday gift. Express post made sure the gift arrived exactly on time.
Well done Starrymaps and the team.
Thankyou

8 February 2024
Unprompted review

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