Standard Chartered Reviews 

I dont know why i cannot give 0 stars to these guy cz i have called on 17 feb and been told that my card will be activated withing 5 to 7 working days.
Now today they told me 5 times that we will try to expedite your request and you will be able to use it. Mr Faraz from support told me after 5th call that i am not able to use my card for 2 months but non of previous colleagues of him mentioned about it and ask me to rate the call.
Pathetic service i am sure i will never use them again.
0 STARS.

Their internal employees leak your data to fraudsters i got scammed. I was trying to cancel credit card from so long they never replied so I posted it on twitter their official twitter support told me to give contact number after 2 days.

I got the call they were very much professional as they know every process they told me that they are SC Credit card cancellation department but they turned-out to be fraudsters and scammed me for Rs 79900. But the shocking is how fraudsters got to know that i have applied for CC cancellation how they got my number.

i also doubt that whole standard chartered bank is responsible for this they want their customers to cancel their Credit cards. thatswhy they dont even reply

I reported to bank immediately even filed complaint to police but now bank is saying you are responsible you have to pay debt.

I was shocked now i am liable to pay that scam amount i am helpless.

I am very disappointed in the services that your telephone assistant offered. I called you months ago because of my credit card being stolen and somebody used it for like 5 transactions in few minutes. The reply I got at that time is those are pending transactions so nothing you can do but only offered to re-issue a new card for me.

At that time, I explained clearly that I am not in Hong Kong so I don’t want you to send the new card right away. Your assistant said that it’s fine and just call you back for a new card when I came back in December.

I do so a few days ago and the new assistant told me that I need to reapply the card myself as it has been two months since the card was cancelled. I was very confused because NO ONE tell me about it in the first call.

Also with the news saying that many people have their SC cards details being stolen recently, I should really consider not using you anymore.

I hold their top tier credit card, I spent a very hefty amount and yet they levied a huge annual fee. Upon requesting to waive off the fee on spends, I was fortunate enough to speak with the most rude and patronizing customer service agent ever. I have emailed them 2 weeks back and no response yet, in addition there has been another fee reasons I don't understand. In summary so far:
1. their service is really bad
2. unprofessional agents
3. really slow banking application, slowest among the competitors so far.
4. bizzare fees are charged at different times with no explanation.
5. IVR is broken, it will put you on a loop for entering DOB etc over and over again.

i sent a simple email asking their advice to foreclose my Loans. They took 4 working days to say they need another 2 working days and my resolution is in progress. After 6 working days they advised me to contact customer care telephone numbers for a solution.
In the first place, I wrote to them because I could not access their customer care numbers

Never use this pathetic 3rd class bank. Just a scam bank like most of them. Disgusting services

Worst service, please avoid this account

We have a business account with them - In Malaysia

Its soooo bad. Anyone considering setting up with them - I strongly recommend you dont.

Here are examples of issues that cause us pain regularly
1. They send sms's whenever there is suspicious looking charges. We need to reply a response to tell them its not suspecious. I live abroad and thus don't have a local phone nr, and they cannot send sms's to foreign numbers (unbelievable for a bank in 2022). So the sms goes to oblivion, and my card gets blocked.

2. Their opening hours for the customer hotline is only until 6pm and is closed all public holidays (surreal that they cant spend a +2000 dollars extra per month to have someone from customer service on duty for public holidays and after 6pm, as they do for their private banking customer service hotline)
- This means whenever I'm in Europe (often), I need to stay up until late in the night, or wake early morning to call them to open up the account again...

This is just some examples of the "lack of logic" the people optimizing and creating processes, in that bank putting in place...

Step up... Your industry is getting disrupted.. You need to fix the experience the people paying you have..

Worst customer service. I ordered a credit card a month ago. While ordering the card I told the representative named Sazia that I need the card at my new address. She assured me that I will get the card at the new address. But... After 5 days I got a call from the dispatching company that they are delivering the card to an old address which is bizarre. Since that time I am calling the support department and they are giving me the runaround. I haven't received my card. I wish I could give them 0 stars.

Customer Escalation team very bad service the name customer care executive Rabiba they have no sense of how to talk about the Customer & not be resolved the complaint. She behaviour very very roods she told me apko jo krna hai wo kro mai apka case nhi resolve krungi aur bola ki hm aese hi yeah kaam krte hai. Very disappointed Delhi Ncr branch

Worst bank becoz of staff and manager, i spoke to abiani she was escalation team manager i have seen first time in my life such a rude lady and weird tone. I curse on this bank everyday and i would never recommend anyone to go with SC. It's having lot of issues; Bad service, miscalculation, fraud and scam transactions charges. Etc etc

#Looters #Scammers #Fraud #Worthless #Rude #Useless

Bad all around. Bad app. Bad support. Bad online banking. Bad policies. Lots of spam emails about irrelevant nonsense. Horrible back. Do not recommend

Thanks for us Standard Chartered 7029338769 Customer Care service Hong Kong bank's advice on long term investments for 27 years bit found that when I needed to cash in these investments that the investments..

The agent of this customer service has shouted at my husband when he tried to contact them for few info. Worst service in the world

Nice people when speaking to them but slow to reply to emails.

I trusted Standard Chartered Hong Kong bank's advice on long term investments for 27 years bit found that when I needed to cash in these investments that the investment managers at the bank's head offices in Central Hong Kong were obstructing rather than helping. I would not recommend this bank.

Very very doughy management. No service not at all. They are full of fraud. Only trying to make own money.100% fraud

Just joined standard chartered and it's awesome
Zero monthly charges
Zero ATM fee
Free ATM card
Free bill payments
It's the best here in Uganda

This bank uses the most popular Core banking system so I receive transaction advices (albeit in wrong date order), statements are also good and a 1,000 times better than all the other Indian banks. However customer services are pathetic! I sometimes receive a phone call or text msg from my relationship manager when I reply he is always on the train or doesn't reply. Two years ago I contacted this individual, all I receive is a text "I will call you tomorrow, but tomorrow never comes. If I call him he doesn't pick up the phone. I guess customer service from most Indian banks is dreadful but since this is a foreign bank surely a well paid member of staff could phone tomorrow (that tomorrow never comes).
If you want copies of Whatsapp messages I can certainly provide them. I also buy SCB shares from time to time so I think maybe I should take up this matter by attending an AGM in London.

please do something about your phone lines. the amount of money you make, you'd think you would invest a little in your landlines - can never hear your staff properly