Stage Lighting Store Reviews 

I placed an order August 7, 2026. Emailed September 8 to get an update on why it hadn't shipped, and received an email September 9 that someone would look into it and get back to me. By September 25, I still hadn't heard back so I emailed again. When I hadn't received an answer by September 29, I checked the shipping link I originally received and found that my order was canceled on SEPTEMBER 11 and no one informed me. I'm very disappointed and had I known earlier, I could have searched for the product elsewhere.

Truly the worst and rudest supplier I have ever been unfortunate enough to experience. Rude, difficult and unable to answer simple questions. DO NOT DEAL WITH THEM.

The Stage LightingStore was prompt in their shipping and accurate in their description. I really couldn't ask for more, a great transaction.

I called in with a billing inquiry. The person who helped me said she is not the bookkeeper but would try to help. and solved the issue immediately! She was very helpful and friendly.

Very helpful phone support. They shipped the product when they said they would and it arrived when they said it would.

Easy ordering, on time delivery, and the order was correctly fulfilled!

All was delivered in a timely fashion and undamaged! All parts fit our instruments perfectly.

Took the money, never shipped the headset. Numerous emails were ignored, phone was never answered. Finally disputed charges through my credit card company to get a refund. Seems like a straight up SCAM site.

Proceed with caution if you place an order with stagelightingstore.com. I ordered a lighting controller which dropped shipped from manufacturer ADJ. I contacted Customer Service multiple times for updates. Each time someone said they would get back to me within a day, but never did.

The controller wouldn't work as advertised. Again, I contacted Customer Service multiple times for a Return Authorization. I also contacted Customer Service multiple times for refund status, each time stating they would follow up.

Two and a half months passed from the time I placed the order to the time I received a refund. Twenty percent of the purchase price was deducted from the refund with no explanation.

Their website has many reviews, yet I am unable to add mine to their site.

I had an excellent customer service experience with StageLightingStore.com, even though I didn’t end up purchasing my flooring from them. I was in the market for Rosco Adagio flooring for my daughter’s new home dance studio and was trying to find the best price, while still getting it quickly during the COVID 19 pandemic. I had a quote from the cheapest on-line site I could find (with good reviews) and I sent StageLightingStore.com an email asking if they could beat that price for what I needed. I got a remarkably quick reply from Jeff LaPell, I think it was actually a Sunday evening (!), telling me that basically he would try. In the end, he was able to match the price per linear foot, but because they didn’t have it in stock and the California warehouse was shut down for COVID, he was going to have to ship it from Connecticut and the freight fee was quite high. He didn’t even know what my freight quote was from the other company, but he said if I could get it shipped cheaper from someone else, I should do that. He went way out of his way to help me and was very professional and gave me his time even when it didn’t result in a sale. I would recommend this company for business because they treat people right.
Thanks again for trying, Jeff!

WORST EXPERIENCE SINCE 2001. NO DELIVERY - NO REFUND - NO RESPONSE CUSTOMER SUPPORT
I have been trying with every effort possible to get this resolved. No one gets back to me, lets me know anything. Since I have made my order about a month ago, I have moved to a different location and had to change my cell phone information. Which is why I have been trying to get a hold of someone from this department. The more I attempt to get my refund since they had no plan to ever send over my GRANDMA3 2PORT NODE AKA $1470.00 and has no desire to refund my very much needed money back to me. I have repeatedly asked to call me back 50 times, not 1 (one) phone call returned. A month later after making this purchase they are costing me as much money as I have spent with this company by not giving me what I ordered and not refunding me. I STILL HAVE NO IDEA WHAT IS GOING ON!!!! IF ANYONE CAN READ THIS MY NAME IS MATT JOSEPH, A VETERAN WHO SERVED THIS COUNTRY AND BEEN SLAVING OVER THE LIGHTING INDUSTRY FROM THE GROUND UP, THIS COMPANY HAS SABOTAGED EVERYTHING I HAVE WORKED ON IN YEARS, COSTING ME WAY MORE THAN I CAN POSSIBLY EXPLAIN. HERE IS MY ORDER INFORMATION. DO NOT SEND EQUIPMENT - REFUND MY MONEY HERE IS MY ORDER INFO:

SALES ORDER # 681560
CONFIRMATION # SLS-1617426

WAS FOR THE: GRANDMA3 2PORT NODE $1470.00

DO NOT BUY FROM HERE!!!!!!! THEY HAVE COSTED ME $5K SINCE THEY CAN'T ASSIST ME IN ANY SINGLE WAY. I DONT THINK CALLING THE COPS WILL HELP BUT ITS THE ONLY THING I HAVEN'T DONE IN THE PAST MONTH TRYING TO GET MY MONEY BACK OR THE 2PORT NODE THAT I ORDERED A MONTH AGO. I HAVE NO INTEREST IN GETTING ANYTHING FURTHER FROM HERE. I SUGGEST TO EVERYONE ELSE SAVE YOUR MONEY, THERES A MILLION OTHER GREAT PLACES TO BUY YOUR EQUIPMENT....

I SHOULD KNOW
262.420.6620

A metal gobo was damaged and they sent out a replacement right away. Very happy with this customer service!

GELS came as expected thank you

Stage Lighting Store has always done an amazing job of getting orders to me on time when given a short turnaround. I wouldn't trust anyone else for ordering custom gobos.

Title says it all! I received good service.