STACEES Reviews 

8,305
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,737 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process straightforward and appreciate the exceptionally fast delivery times for their custom garments. Many people highlight the stunning quality of the dresses, praising the gorgeous fabrics and the careful attention given to individual measurements. Some reviewers were not happy with the complicated return process and experienced significant difficulties when attempting to secure refunds or exchanges. A few other people also felt that unexpected sizing discrepancies and hidden fees caused severe frustration after purchase. Additionally, customers noted that communication regarding return addresses led to prolonged delays.

What people talk about most

Product

People report positive experiences with product, highlighting that dresses are often stunning, well-made, and... See more

Quality

Customers report widespread satisfaction with the quality of the dresses, highlighting beautiful designs and... See more

Order

Consumers find order experiences to be sharply divided, with customers reporting contrasting views on the... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive... See more

Return policy

Reviewers highlight negative aspects of return_policy, describing frustrating experiences when trying to send... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic experience ordering from Stacees. My daughter chose style S8272P in Emerald Green and we opted for the custom sizing option as she is very petite but has a fuller bust and hips. We were kept... See more

Company replied

Rated 5 out of 5 stars

The whole process was really easy to order the dress and make sure it fits to my measurements. They also reached out after ordering to check when I needed it for and it arrives early! The dress itself... See more

Company replied

Rated 5 out of 5 stars

i LOVE my dress. the customer service is amazing and the employees are super kind sending emails double checking my custom sizing and showing general interest in what my dress was being bought for. i... See more

Company replied

Rated 5 out of 5 stars

SS0517112538 I ordered my daughters prom dress from these guys and couldnt be happier to be honest. The dress was exactly as pictured, fitted perfectly going by the sizing on the site and is of real... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,305)

1,673 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivered on time. The dress was perfect and the price amazing. My daughter felt like a princess. Thank you.

10 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, really good quality material. Looks stunning on. Quick delivery.

18 June 2026
STACEES logo

Reply from STACEES

Dear Kirsty,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Absolutely loved the dress,

Absolutely loved the dress,
It was for my sister’s prom and it fit perfectly ( we took advantage of the custom fit option).
The website was easy to use and delivery was quick as stated, the dress is of good quality as well.
All in all very satisfied!!

8 July 2026
STACEES logo

Reply from STACEES

Dear Shaiann,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Amazing service on the website and the…

Amazing service on the website and the dress didn’t come damaged. The advertisement was amazing and the quality was good of the dress. I love the website and dress. I will be recommending this to people with a need of a prom dress.

14 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 2 out of 5 stars

Faulty Strap

Order number SS0530467921 - Ordered a dress for my daughter for her prom a few weeks in advance incase it didn't arrive on time. The dress was stunning and fitted well. My daughter wore it and said during the evening one of the straps snapped. My husband, who ordered it, received a "how was your order" email and responded with the issue. They basically said because it was out of the return time, they were unable to do anything about it. He replied stating that for £150 he would have expected the dress to last for more than one wear. He was offered £10! What an insult. Terrible customer service in my opinion. Would never buy from there again or recommend.

30 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Tess,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Absolutely stunning dress great quality…

Absolutely stunning dress great quality thankyou so much you made my daughter do happy and feel a million dollars

8 July 2026
STACEES logo

Reply from STACEES

Dear Katrina,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

From start to finish

From start to finish, fabulous service, and the quality of the dress was amazing. Would recommend STACEES all the time.

14 July 2026
STACEES logo

Reply from STACEES

Dear Chrissie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Stunning Prom Dress

I ordered my daughter’s prom dress from STACEES and wish I could give more stars. The dress was made using custom measurements and arrived days before the estimated date of delivery. The dress itself is stunning and exactly what my daughter had envisioned for her prom. Customer service was brilliant, packaging was brilliant, dress STUNNING! I highly recommend and will be purchasing my younger daughter’s prom dress from STACEES.

9 July 2026
STACEES logo

Reply from STACEES

Dear Lara,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

We got the dress in plenty of time and…

We got the dress in plenty of time and fit perfectly thanks so much

8 July 2026
STACEES logo

Reply from STACEES

Dear Ricky,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Our order was completed very quickly…

Our order was completed very quickly and the dress fitted perfectly ! The quality of the garment was very good. Happy to recommend Stacees

2 June 2026
STACEES logo

Reply from STACEES

Dear J. Hughes,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

I needed a dress for my son’s wedding

I needed a dress for my son’s wedding. I was having no luck finding anything until I found Stacees online.. I was a bit reserved about how things would turn out.. 1.. not being a great dress buyer and 2… it’s a gambol buying online.. I found the whole experience easy from sending measurements, as I chose to have the dress custom made… to when the finished article arrived. It was of exceptional quality with the fabric and beautifully made. If I should need another statement dress in the future I wouldn’t hesitate to use this company.

8 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Prom dress

SS0303267492
Bought a prom dress for my daughter and the sizing instructions were easy to understand and follow, so we were able to buy a dress that fitted perfectly.
Even had a follow up email in how to clean and steam the dress which was helpful.

2 March 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear leah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

The dresses from this site are perfect…

The dresses from this site are perfect can tell they are not made from cheap materials both of my daughters have had prom dresses from here and I cannot recommend them more I orderd custom measurements and recieved in more than enough time for prom

13 July 2026
STACEES logo

Reply from STACEES

Dear francesca,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

We have bought two prom dresses now…

We have bought two prom dresses now from Stacees. Both have been beautifully made and fit as if they were custome made. Quick delivery and good communication. Id definately buy again.

30 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

The Prettiest Shade of Pink

I loved this dress! I ordered it in Desert Rose, and the colour was absolutely gorgeous—exactly like the pictures. The quality was honestly better than I expected. It fit me really well. The neckline was a bit deeper than I wanted, but I was able to adjust it using the sleeves, so it worked out perfectly. The open back was my favourite part, and I got so many compliments all evening. As an added bonus, my dress arrived almost a week earlier than expected, which was fantastic and gave me plenty of time before the wedding.

13 June 2026
STACEES logo

Reply from STACEES

Dear Ayesha A,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

HORRIFIC!

Poor sizing on dresses , not standard sizes .

The customer services was terrible, ordered the dresses and due to not a single dress fitting any of the bridesmaids we decided to return as we it would mean alterations on every dress .

They were not give you full refund ! They offer you deals and won’t take no for an answer and in the end you give up , in the end we got a third of our money back and stuck with a load of poor quality poorly sized dresses we don’t want or will use .

reply to Stacees
order number sent .
my partner asked to return the dresses and full refund a few occasions through email ,your customer services try to keep hold of every penny they can its embarrassing from a company like dealing a dodgy version of Del Boy trotter ..under normal circumstances we would persevere but with everything going on and the panic of trying to resolve the bridesmaids dress situation we didn't have the time for it something I think Stacee's takes advantage of.

19 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Ordered a dress for my daughters prom

Ordered a dress for my daughters prom. Arrived in a timely manner and was fantastic quality with a solid fit. Cant complain at all, beautiful dress.

10 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear John,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

The dress was made to measure and it…

The dress was made to measure and it arrived really quickly the quality was really good and it fit my daughter perfectly the colour was much better than expected too very happy

26 June 2026
STACEES logo

Reply from STACEES

Dear Caroline,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Ordered for my Granddaughter’s prom

Dress arrived quickly ordered for my Granddaughter’s prom. Good quality material and well finished. Value for money. It was exactly as the picture and information described.

12 July 2026
STACEES logo

Reply from STACEES

Dear Caroline,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

I have bought a prom dress from this…

I have bought a prom dress from this site and it was absolutely stunning - you are bound to get many compliments wearing their designs. I am very very satisfied with the service, quick delivery and quality of the dress that arrived.

26 June 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

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