STACEES Reviews 

Bought a dress for my daughters prom and I cant fault anything..comunication was fast and helpful..
Material wasn't flimsy, and her dress which had alterations done fitted her perfectly.

I got dress from Stacees - size wrong, terrible quality, smell of glue from the corset.
I send my ticket to get address where to send dress back and to get my money back(182 pounds price of the dress), i needed to buy new dress ASAP, i started getting absolutely rude emails from Juna - "We will send you 32 pounds refund and keep the dress" on what of course i said no, dress still with tags,bags and its never been worn.
3rd day they not sending me address and dont want to give me my money back. Never ever again i would purchase from them.

I ordered two dresses that were not made to the measurements/specification advertised. I contacted Stacees immediately, but instead of resolving the issue, and giving me the address to return too, they spent weeks trying to persuade me to keep the dresses by repeatedly increasing their refund offer per dress of (£20, £30, £40, £50 and finally £66).
Turns out the reason they’re doing this is because the return address is in China!!

After accepting £66, they only refunded one dress and then refused to refund the second, despite it being exactly the same issue. They also tried to rely on their 14-day return policy, even though I had raised the complaint within that period and the delays were caused by their repeated negotiations.

The whole experience felt like delay tactics rather than genuine customer service. I would never buy from Stacees again and cannot recommend them. Absolutely awful!!! And will ensure I tell everyone to stay away from this website

Fantastic service since day one, very helpful and friendly! I bought my dress at the very last minute and they provided a super fast service and delivery. The quality of the dress is amazing and the dress is beautiful itself! I had lovely complements from everyone! Highly recommend, thank you so much!

Marlene

The order was simple but I was sceptical about ordering from this company as reviews were not brilliant but I must say I ordered two dresses and they were of great quality and fit really well the making of the dress was excellent very impressed I would order again..the downside was it take a while to arrive but arrived in nice bags very impressed

I love the dress, It fits perfectly and I have 100% recommended stacees to all my family and friends for present or future experiences with the company.

Excellent communication good value for money and timely delivery

My daughter looked like a princess on her prom day. Dress is beautiful perfectly 👌 made. Worth the price. Nicely packaged. Arrived on time stated. Good quality. Suited her perfectly. I would recommend to anyone who wants to buy it.

If you are in the UK think twice about ordering from this company. This is not a UK based company despite having a UK official website. If the garment purchased is unsuitable, poor quality or faulty, as was the bridesmaids dress we ordered, even with photos showing the faults , they are very reluctant to accept a return and if they do they will only accept the returns being sent to China at a cost of £50, as they say they do not have a UK based warehouse. Costly return to China was the only option given or purchase another dress for a further cost.
Even if you purchased this on a credit card for protection, think again, if the item is under £100 you cannot make a a section 75 claim.
Avoid ordering from this site it is another Chines scam.

Fantastic prom dress. Beautifully made, great comms and speedy delivery. Delighted. Would 💯 use again. Thank u.

They made my dress the wrong size and I have been fighting with them for days to get a refund/return.
They are sending me back new messages everyday offering for me to pay to buy a new dress that will fit. I have to pay for an error on their part. Now they are trying to refund me only 70% of my order, I have provided them with proof that they made a mistake...
Such scammy behavior.
UPDATE: They have now offered me a full refund only if i remove my negative review otherwise i get a fraction of the full price or I have to send back the dress for which they don't pay the shipping (it is in China).
Their refund policy is purposely vague stating a refund on shipping but what they don't say is that it is not covering the return shipping

Hello! I have ordered the red dress from STACEES and it came to me much faster that it was expected. The dress and sawing is a perfect quality and suits me well. I am glad that I have ordered this dress from STACEES. Thank you for a good job!

Delivery was fast and well communicated and dresses were exceptional quality, they looked amazing on the girls

Ordered my dress and it came beautiful! Also came on time following expected delivery. The colour, design and feel of the dress was amazing!!

The dress was really lovely and the size was perfect.

My daughter loved the dress; she was confident attending her prom, very happy!!

We bought an amazing dress from stacees.
The dress arrived in excellent condition and in the time that the company said it would arrive.
Absolutely loved the dress.
Good quality

Saved the day for this last minute mum. Ordered my daughters prom dress with only a few days to spare. Brilliant communications and support and luckily the dress arrived at the start of the delivery window. My daughter and I were very pleased with the quality and look of the dress.

I never write reviews but felt infuriated by this company. My daughters prom dress arrived and the sizing was highly questionable - the length of the dress was at least a metre too long and she is a tall 15yr old. I requested a refund and then dealt with a very unhelpful Customer Service in China, who were reluctant to offer me a refund and instead kept offering me £10 to have it altered. This dress would have been very difficult to alter and cost far more than £10. If I wanted a refund I had to send the garment back to an address in China at my own expense. The address was just given on an email and all felt highly unprofessional. After lots of back and forth, I agreed to a £30 refund because I could see that I was never going to get the full refund. I would NOT recommend this company as it doesn't feel legitimate and would steer clear as the sizing is off and they don't care about your consumer rights.