SquareMeal Reviews 

118
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious food, excellent wine selection, and wonderful atmosphere found across the various dining venues. Patrons also appreciate the friendly and attentive staff who consistently provide exceptional service during every visit. Visitors often note the convenient central locations and beautiful interior settings that make special dining occasions truly memorable. However, some people mentioned that the list of participating restaurants is small and gift vouchers can be extremely difficult to use. Reviewers noted that booking choices are very limited in certain cities and some partnered locations have closed down permanently.

What people talk about most

Product

Consumers find product to be positive, highlighting the delicious taste, great flavours, and fantastic... See more

Service

Customers had positive experiences with service, consistently praising the staff for being welcoming,... See more

Quality

Clients share positive opinions on quality, frequently praising the delicious and flavorful dishes prepared... See more

Staff

Customers consistently note positive experiences with staff, describing them as warm, welcoming, and... See more

Location

Reviewers express high satisfaction with the location and scenic settings of the venues. Consumers highlight... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Came to Gaucho Covent Garden for my husbands 50th birthday. Food was great, crab starter exceptional. Sadly no mention of my husbands birthday even though I’d sent a message beforehand.

Rated 4 out of 5 stars

The food was nicely presented and tasty.We had the autumn 2 course special lunch.Chicken millanaise.However the vegetables , potatoes, chips etc are not served with the chicken, so we had to pay for... See more

Rated 5 out of 5 stars

I had a birthday date with my 12 year old grandson the whole experience was perfect. The restaurant is beautifully decorated with high ceilings and it was cosy and warm. It is an intimate setting with... See more

Rated 5 out of 5 stars

Service at Berang was just first class! From the warm welcome, moving us to a lovely table next to the window and the knowledgable recommendations helping us to select exactly the right quantity and... See more


Company details

  1. Internet Marketing Service

Written by the company

SquareMeal started over 30 years ago, as a guide to the best restaurants in the City of London. Since then, we have grown to encompass the whole UK, as well as private dining, weddings and parties. Now, we are the UK’s leading restaurant guide, with millions of diners using our site every month. We publish articles, guides, ‘best’ lists, reviews, round-ups, foodie news and more.


Contact info

3.9

Great

TrustScore 4 out of 5

118 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(118)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Great food and great service

Voucher system is not straight forward. You can't use your voucher on the day as you have to pay for your entire meal and then claim back your voucher via the square meal app....way too complicated. Keep it simple!! Ptherwise, great food and great service ar Red Dog. Team were super helpful and friendly. They helped with our food order as there's so much choice on the menu! The smoked dishes tasted amazing. Only negative is our food arrived luke warm even though the restaurant was quite with a handful of guests dining.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic food and service

Fantastic food and service. Quality ingredients used, beautifully cooked and very reasonably priced too. Would advise booking a table if you want to dine in as the queue can be a long one...it's a very popular place!

14 June 2026
Unprompted review
Rated 5 out of 5 stars

A truly wonderful addition to Islington…

A truly wonderful addition to Islington dining. Gazpacho with crevettes, a perfect, intense summer dish, a tender rump steak with the best frites in London and a glorious Eton mess. Summer joy, with some extraordinarily interestIng art on display. An absolute gem

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service, was forced by my wife to use this. Spent time that I will never get back trying to redeem voucher in a confusing manner. Stay away from these charlatans .

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. I received a voucher last year as a gift and cannot find anywhere to spend and when I do there is no availability. Do not buy this as a gift - I appreciate the gesture but have not been able to spend. Feels like a bit of a scam

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Confusing to the point of being deceptive

I was given a Square Meal voucher for Christmas, which I genuinely cannot spend. Despite Square Meals' claims, there is no list on the website of restaurants that accept vouchers, and no way to search that way on their site. For some reason they have an enormous list of pretty much every restaurant in London which makes it seem like they all accept the vouchers, and then you book a table and it turns out that they don't accept them at all, or you can only get a seat in their bar, but not in the full restaurant. If I could find a URL of a page which features restaurants which actually accept the vouchers, I would just book and go. What an incredibly frustrating and annoying gift to receive from someone who was trying to be generous. If anyone knows a restaurant that accepts these damn vouchers in North or central London that's worth going to please do let me know. I'd love to spend the hundred quid.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Lunch time treat that we will definitely repeat.

Treated my daughter to lunch in her lunch hour. We chose the steak from the lunch deal. The starter was great, much better than we expected. We both had the steak which was amazing. Perfectly cooked and very tender. Bonus was that we finished our meal in time for her to return to work, as requested. Definitely returning.

19 May 2026
Unprompted review
Rated 3 out of 5 stars

Can't tell if this website is a scam of not

I see what the company was trying to do with the whole concept of gift vouchers linked to your card HOWEVER it just isn't as simple as it was advertised. There was a few issues. I got gifted a voucher from work for squaremeal and I will tell work never gift anyone this. It is the worst gift ever.

First problem was that not all restaurants accepted the smart vouchers. So you are limited by choice.

Second issue is that I did all the steps to ensure I get the money redeemed. It was suppose to be an automatic process but I haven't gotten an email to ask if I want to use the voucher and get my money back.

Third problem is that the website it horrible to navigate. There are several ways to get to the same page of a website but sometimes it doesn't have the filter bar so you cannot filter tot he restaurants that accept the voucher.

I am still getting in touch with squaremeal to try get my money back. I went to a restaurant I never wanted too but because it the was the only one near queens park that accepted the voucher and ended up spending £90 or food that I didn't enjoy. This is more stressful than it needs to be.

UPDATE: customer service did get back to my request after I sent a query form. They responded the next working day and swiftly sent me a link to allow me to use the £40 voucher my workplace gave me and I managed to get the money reimbursed into my bank account.

The service was swift so I could not fault them on that! Thank you team. However I personally don't like the concept of these gift voucher where you use your money first then getting reimbursed, so I left it at 3 stars mainly due to the concept of it all

17 May 2026
Unprompted review
SquareMeal logo

Reply from SquareMeal

We’re sorry to hear that your experience with the voucher was frustrating, as we appreciate this is not how a gift experience should feel.

To clarify, our Smart Vouchers can currently be used at over 500 restaurants, as well as on more than 1,000 food and drink related products and experiences. Vouchers can also be exchanged for gift cards with 9 major high street brands, so there are a range of redemption options available.

In your case, the reimbursement was delayed because the restaurant was using an outdated merchant ID, meaning the transaction did not automatically match in our system. You contacted our support team on Sunday evening, we responded on Monday afternoon requesting confirmation of payment, and once received, your reimbursement was processed on Tuesday.

We do appreciate your feedback regarding the website navigation and filtering experience, and we will pass this on to our product team as we are always looking to improve the customer journey.

Rated 4 out of 5 stars

Nice

Came to Gaucho Covent Garden for my husbands 50th birthday. Food was great, crab starter exceptional. Sadly no mention of my husbands birthday even though I’d sent a message beforehand.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

A great experience as always, and no hanging around !
* This is a review for The Three Oaks, Gerrards Cross (Bucks) *

7 May 2026
Unprompted review

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