Sprockets Reviews 

I think I've been swindled. I ordered a brake hydraulic line with Campanolo, but the website says it was delivered on December 9th, but he hasn't even given me the invoice number, and the product still hasn't arrived. I sent him an e-mail twice, but there was no reply.

Do not use this company - I ordered a Continental tyre from Sprockets.uk.com on 21 July on the basis that the description stated clearly that delivery would be via the Royal Mail 48hr service.

On 26th July (yes, 5 DAYS LATER!) I received an email update stating erroneously - or, more likely, deliberately dishonestly as no tracking information was supplied (and given the sheer volume of reviews on Trustpolot from other buyers who have reported an identical experience - any company which is given a single star for service by 48% of people who use it should be shut down)) that the order had been 'Shipped'.

Despite having left a voice message on the phone number on their website and emailed to demand Sprockets either deliver or cancel and refund my order by yesterday as is my statutory right - as well as a right provided by their online payment processor, Stripe (who also require them to.operate a telephone number they actually answer), there has been no response and it is now 2nd AUGUST.

I will now be taking action involving their local Trading Standards officer, multiple other organisations - including Continental Tyres as if Sprockets are an official distributor
clearly they shouldn't be, and the police if necessary as there appear to be grounds for suspecting the owner of this company is engaging systematically in card fraud by taking money from customers with no intention to deliver on orders. Indeed, I will also be ensuring Stripe are aware of the 50% (or thereabouts) of other reviewers on Trustpilot who have written about almost identical experiences with this company, and will ask Stripe publicly, if necessary, why they are enabling the owner of Sprockets to fraudulently misrepresent products online and as appears to be the case with me, enabling him to steal money that does not belong to him by providing him with a card payment processing service at all.

Disgusting service from a disgusting company.

The rubber strap snapped on an excellent front light I bought from Halfords. Halfords couldn’t supply a replacement, but I found a similar Lezyne one, via eBay from Sprockets. Ordered and delivered in two days and it fits! Great service, price and product. I’ll go directly to Sprockets in future.

Found a spare part (fitting for an Aerolite helmet light) which saved me buying the whole thing again. Good value, free postage and delivered 3 days later.

Many thanks Paul.
Had prompt deliver of items ordered. Was slight problem with the contents - nothing to do with Sprockets. Paul sorted quickly and efficiently. Good communication along the way.
Thanks
Jonathan

Bycicle tyres didn't match advert

Excellent experience- very reasonable pricing, fast shipping, great customer service. Will definitely order again!

I was concerned about using S&G given they had received a number of negative reviews. The more recent were positive so I trusted those and was pleased I did: I ordered my goods on Sunday and they arrived first thing Tuesday morning, exactly as requested. The price was the best I could find for a Shimano part which I know is in short supply.

Not normally somebody to write reviews, but being that there's a few negative ones I feel it's only fair to share my own positive experience.
I placed a web order for a couple tyres late in the afternoon, the next morning the shop called to say unfortunately one of the sizes is currently out of stock. I was given the choice of alternatives or a refund.
I opted for the refund as i wanted these specific tyres.
5 mins later Paul called back to say he's got a date when the new stock arrives in and would I like to hold on, I chose not to and proceeded with the refund.
The refund came through as expected.
From my own experience they are reputable shop with a very helpful and knowledgeable owner, that goes the extra mile to try and meet customer expectations.

I will use again, possibly for the tyres, as I've still not managed to source any!

For all my cycling requirements I don't go anywhere else now. Very knowledgeable and helpful staff. I've made a couple of recent purchase for tyres and a helmet - good products at good prices. But better still. I've also had a couple of technical issues that Paul managed to fix on the spot for me - now that's what I call service.

We have been using Sprockets for several years, most recently again today. The customer service given by all the staff is excellent every time, whether by phone or in person. We have bought items (such as helmets) which are always high quality, and we have had our cycles "MOT" serviced, and we have had repairs done. Efficient service. Good value for money too.

I live in New York and had never heard of Sprockets, but they had things in stock I couldn't find elsewhere and so I took a chance. My package arrived very quickly - right when I wondered if it had shipped, it arrived!

Paul is very helpful by email as well.

I was slightly hesitant due to the bad reviews on here however I have now ordered twice and both have arrived quickly. The latest order I'd asked customer services to confirm some thing before dispatch which they did and the product had an extra layer of reusable packaging which I'm all for!

Have bought a bike from here and had my bike serviced recently excellent service ffom both from Paul and the team.

Whilst on a long ride I rode past sprockets and soon after my spoke broke. I went back to sprockets and Paul sorted it for me there and then. Really appreciate your help Paul you really got me out of a bind. Can't recommend you highly enough and will be relaying this story to many fellow cyclists. Thanks again

I cannot recommend Paul and his team enough! I bought a pair of Lake 304 winter boots after Jan 1st 2021 and had them posted to Poland. Despite the headache and uncertainty of buying due of Brexit, Paul was very responsive to both phone calls and emails and addressed each and any issue which arose with complete professionalism
I wont hesitate to return to shop with Sprockets in the future, Thank you !

Once again Paul and his team have provided an excellent service.

This time Dan was very helpful on the phone and I am delighted.

Thank you for a great service and support, Paul!
I've got item exactly like described, packed with care, dispatched and delivered quickly even internationally. Highly recommended :-)

Got my Felt FR30 Bike from this bikeshop, found them on eBay and it was a good experience, even got a cool discount.
Had issues with payment initially because I was paying from outside the UK and the folks were able to help with easy trusted options.
Currently enjoying my bike out here in Lagos, Nigeria.

Sprockets is a fantastic local bike shop, the owner is very knowledgeable and this is a great place to go for repairs and maintenance. Like many businesses they have been dealt damage by the pandemic, but I urge locals to continue to support them!