Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Would not deliver to Northern Ireland.
25 March 2025
Reply from Springpack
We apologise for any inconvenience caused as we don't ship to NI and we are investigating why the website allowed the order to be placed.
Sian is extremely helpful and quick to…
Sian is extremely helpful and quick to respond to enquiries and last-minute changes. Super positive and a pleasure to deal with.
27 March 2025
Unprompted review
Reply from Springpack
Good afternoon Mark,
Thank you very much for your review! Sian is really pleased with the feedback you have provided.
We appreciate all of your custom and look forward to assisting you with any future packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fantastic
Ordered products on Tuesday (pallet of goods), delivered by noon on Wednesday. Excellent service. Good prices. Can't fault them.
25 March 2025
Reply from Springpack
Good afternoon Stephen,
Thank you for your wonderful review and highlighting our service and prices.
I am glad to hear you had such a positive experience with us, we look forward to working with you throughout this year!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reliable, accurate, helpful
You can always rely on Springpack to provide the relevant information required and always a good delivery time.
17 March 2025
Unprompted review
Reply from Springpack
Good afternoon Mark,
Thank you for your kind feedback. We always aim to be reliable and transparent for our customers.
Please let us know if you require any further support with your packaging requirements throughout 2025.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Charlotte Webley
We recently placed some orders with Springpack to support with our new Vent Bracket Pre Builds. Charlotte was extremely helpful with a solution and then improving on the lead time. Communications were clear and key to us hitting deadlines for our builds. Charlotte was great to deal with and made the experience easier.
12 March 2025
Unprompted review
Reply from Springpack
Good morning Jamie,
Thank you for your lovely review for Charlotte and taking the time to highlight the quality of service you received.
I am glad that we supported your deadlines and communication was transparent throughout the ordering process.
We look forward to working with you throughout 2025
Kind regards,
Amy Edgeworth
Head of Customer Experience
5 start customer service :-)
Emma Smith has provided excellent customer service, I feel Emma has gone above and beyond to assist me with my order! Thank you again
18 March 2025
Unprompted review
Reply from Springpack
Good morning Mike,
Thank you for your wonderful review for Emma. We appreciate you taking the time to record this and highlight the service you received.
Should you require any further support with your packaging needs please let us know, we are always keen to help.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fantastic service
we were desperate for dunnage bags and need an imminent delivery. Emma Smith was very help full in answering many questions to ensure we would receive the correct type of bag and went above to ensure quick responses from suppliers, and even got the delivery to us a day earlier than planned.
14 March 2025
Unprompted review
Reply from Springpack
Good afternoon Steve,
Thank you for taking the time to leave a review for Emma. I am glad to hear she succeeded with securing your delivery a day sooner. We are always keen to improve lead times where possible for our customers.
We look forward to helping you throughout this year with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Outstanding Service
A massive thank you to Annie and the team at Springpack for pulling out all the stops. 10 pallets of pick bins turned around in an exceptionally quick time.
Thank you.
12 March 2025
Unprompted review
Reply from Springpack
Good afternoon Phil,
Thank you for your brilliant review.
I am really glad to hear we achieved a quick, reliable turn around with your order. Annie is fantastic with attention to detail and ownership of the orders.
We look forward to working with you throughout this year.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent products & service second to none.
Excellent products, service second to none.
Thanks to Charlie Hewison & Hayley Webb
7 March 2025
Unprompted review
Reply from Springpack
Good afternoon Tim,
Thank you for your wonderful review for Hayley and Charlie. You have made their day!
We appreciate you taking the time to record feedback on both our service level and quality of products.
We look forward to working with you throughout this year!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Customer Service
My request for POD's was actioned quickly even though Emma Smith apologised for the delay. Emma is very polite and helpful. A pleasure to use as a contact now that my emails aren't going into the junk mail.
4 March 2025
Unprompted review
Reply from Springpack
Good morning Joanna,
Thank you for your wonderful review. I appreciate you taking the time to record feedback for Emma, she will be so pleased. Emma always strives for impeccable service for our customers.
I am pleased to hear the email issues are now rectified, please call us if you haven't heard from us within 1 hour of sending an email and we will help straight away.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good Afternoon Richard,
Thank you so much for your wonderful review, we really do appreciate you taking the time to leave feedback.
We pride ourselves to resolve all queries as quickly as possible and with minimal disruption and I am glad we could offer assistance and offer a quick turnaround.
If you do require anything further, please don't hesitate to reach out.
Kind Regards
Emma Smith
Internal Account Manager
Resolved my missing invoice issue
I had a couple of order's that were delivered and i never received the invoices. Called and spoke to Emma Smith, who was very friendly and helped me with my query very promptly. I requested copies of the invoices and i received them within 5 minutes. Very good customer service
19 February 2025
Unprompted review
Reply from Springpack
Good morning Vicky,
Thank you for your wonderful review. I appreciate you taking the time to record feedback for Emma. We always try to resolve queries as quickly and efficiently as possible.
If you require any further support from us, please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Customer Service
Received great help from Emma Smith today in helping us get the stock in we needed.Fast and friendly reply .
17 February 2025
Unprompted review
Reply from Springpack
Good morning Steve,
Thank you for your lovely review for Emma.
We appreciate your longstanding relationship with us and your loyalty.
We look forward to supporting you with your packaging supply throughout 2025!
Kind regards
Amy Edgeworth
Head of Customer Experience
Excellent customer service
Excellent customer service. Sourced a non-stock item for delivery the following day. Saved the day!
12 February 2025
Unprompted review
Reply from Springpack
Good morning,
Thank you for your review - we appreciate you taking the time to record feedback regarding the service you received.
I am glad we could offer assistance and offer a quick turnaround.
Please let us know if you require any further support this year with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Prompt service
Prompt service, good price and my Account Manager Sian Burton is friendly and very helpful.
6 January 2025
Unprompted review
Reply from Springpack
Good morning Andrew,
Thank you for your review of Sians service. We appreciate you taking the time to record feedback. I am glad to hear that dealing with Springpack has been so helpful and efficient for you.
If you require any further support with your packaging supply in future, please just let us know.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Pleasure to work with
Emma continues to be very helpful and reactive with any queries or issues we have.
28 January 2025
Unprompted review
Reply from Springpack
Good afternoon Rachel,
Thank you for your review. I am glad to hear Emma has helped and supported you.
We appreciate you trusting us with your packaging supply, thank you for working with us.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service from Emma Smith :-)
Great service from Emma Smith :-)
Much appreciated.
29 January 2025
Unprompted review
Reply from Springpack
Good Morning Clare,
Thank you for your lovely review for Emma. I appreciate you taking the time to leave feedback.
If you need any further support with your packaging supply, please let us know.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Exceptional Customer Service
I had an amazing experience with the customer service team (Amy). From the moment I reached out, they were friendly, professional, and incredibly helpful. They went above and beyond to resolve my issue quickly and kept me updated throughout the entire process. Keep up the great work!
27 January 2025
Unprompted review
Reply from Springpack
Good Morning Gosia,
Thank you for your amazing feedback for Amy. Amy consistently goes above and beyond for all our customers and your wonderful review really does reflect this.
Amy prides herself on ensuring each customer is cared for individually and passionate to resolve any concerns quickly, efficiently and with minimal disruption.
Kind Regards
Emma Smith
Internal Account Manager
Excellent service
Excellent service from Emma and the whole team at Springpack.
Maintain good stock levels allowing for next day delivery.
Recommended as a supplier.
27 January 2025
Unprompted review
Reply from Springpack
Good morning,
Thank you for your brilliant review. We appreciate your feedback.
Thank you for trusting us with your packaging supply for many years, we really appreciate your loyalty. Our purchasing team work hard to ensure comfortable stock levels mean we can maintain our next day service.
If you need any further support this year, keep in touch.
Amy Edgeworth
Head of Customer Experience
Dealing with Emma is nice and easy also…
Dealing with Emma is nice and easy also very efficient too.
21 January 2025
Unprompted review
Reply from Springpack
Good afternoon Lucas,
Thank you for your review. We appreciate you taking the time to record feedback for Emma.
Emma is very well liked by our Customers due to her helpful, positive attitude and she always goes the extra mile.
We look forward to working with you on upcoming projects this year.
Kind regards,
Amy Edgeworth
Head of Customer Experience
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