Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
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Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Reply from Springpack
Thank you for your 5* Review. Our Marketing Team work tirelessly to make our website a seamless experience for all our online customers. I will certainly pass the feedback to the team,
Thankyou for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
MPC experience
Fast responses. Emma was friendly and professional throughout the exchange.
23 November 2023
Unprompted review
Reply from Springpack
Thank you for the positive feedback. I'm glad Emma has exceeded your expectations and delivered a brilliant service.
Should you require any additional help, please do not hesitate to contact us.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Emma Smith was very helpful and sorted…
Emma Smith was very helpful and sorted my enquiry quickly. She was friendly and easy to speak with.
23 November 2023
Unprompted review
Reply from Springpack
Hi, thank you for your amazing feedback regarding Emma. I will certainly pass the feedback onto Emma.
Thank you for your order
Regards
Adam Woolls
Head of Customer Service
I met Springpack at Intralogistex
I met Springpack at Intralogistex, which followed with site visits by their team (who have always been friendly). They have been consistently competitive, and we have since transferred all of our packaging supply needs to them.
Charlie has been our main contact since the first site visit, and from day one has been friendlly and helpful. His and his team's suggestions have led to multiple changes in our packaging processes.
The orders have always been fulfilled on time, and we are yet to have something go wrong with a delivery (though I hopefully haven't jinxed it now!).
6 November 2023
Unprompted review
Reply from Springpack
Brilliant feedback, Thank you!
It's a pleasure to supply all your packaging needs. I will pass on your feedback to Charlie and the Team.
(I'm sure you haven't jinxed it, don't worry 😁)
We really do appreciate your orders and if you require anything at all please get in touch,
Regards
Adam Woolls
Head of Customer Services
Fast reliable service at competitive…
Fast reliable service at competitive prices.
22 November 2023
Unprompted review
Reply from Springpack
Thank you for your positive review, I'm glad we were able to help with your order on this occasion,
Thanks again for your order,
Regards
Adam Woolls
Head of Customer Services
Very knowledgeable with quick service.
Very knowledgeable with quick service.
Provided a high quality solution at a good rate for our Eco-paper tape and across our packing products.
18 April 2023
Unprompted review
Reply from Springpack
Hi,
Thank you for the positive review. We pride ourself on a delivering a seamless Customer journey on every occasion including delivering our products to all our customers in a timely manor. I'm glad to see this has been recognised with your orders.
Should you require any further assistance please do not hesitate to get in touch,
Thank you again for your order,
Regards
Adam Woolls
Head of Customer Services
Great company
Great company - Easy to order from and excellent customer service.
21 November 2023
Unprompted review
Reply from Springpack
Thank you for your brilliant feedback, It is really appreciated.
Thanks for you your order,
Regards
Adam Woolls
Head of Customer Services
I have been emailing Harriet Nevin in…
I have been emailing Harriet Nevin in the Customer Service department back and forth, with a special request for my companies delivery requirments. Harriet has gone above and beyond my expectations, and met our needs in a very professional and friendly manner.
20 November 2023
Unprompted review
Reply from Springpack
Thank you for the great feedback for Harriet. It's a pleasure to read such feedback, I will share this with Harriet as I'm sure she will be delighted.
Thank you for your order and we look forward to speaking with you soon,
Regards
Adam Woolls
Head of Customer Services
we have used Springpack for a while and…
we have used Springpack for a while and always find them professional with excellent delivery.
FireAngel.
20 November 2023
Unprompted review
Reply from Springpack
Hi FireAngel
We appreciate your continued support and thankyou for choosing Springpack for all your packaging needs.
If there is anything you require, please get in touch and we will be happy to help.
Regards
Adam Woolls
Head of Customer Services
Great customer service
Great customer service. Quick delivery of products with a variety of packaging options.
20 November 2023
Unprompted review
Reply from Springpack
Hi, thank you for the brilliant review.
I'm glad you experienced the great customer service we strive to achieve on a daily basis. We really do value your custom.
Thank you again for your order and we look forward to hearing from you soon,
Regards
Adam Woolls
Head of Customer Services
Very good communications and very…
Very good communications and very helpful
17 November 2023
Unprompted review
Reply from Springpack
Thank you for the 5* Review, if there is anything we can assist you with please give us a call on 01905 457000,
Thank you for your order
Regards
Adam Woolls
Head of Customer Services
Reply from Springpack
Thank you for your positive review.
Your feedback certainly sums up the teams here at Springpack. We value your custom and look forward to speaking to you soon.
Regards
Adam Woolls
Head of Customer Services
Exceptional customer service
Sales staff very helpful and the customer service excellent especially Annie and Emma who were very friendly and efficient when it came to resolving an issue. We will certainly use them again for our packaging needs.
16 November 2023
Unprompted review
Reply from Springpack
HI,
Thank you for such a good review. I will pass the feedback on to our Sales Team, Annie and Emma. It's great to read both Annie and Emma were able to effectively resolve your concern.
We look forward to speaking to you soon and thank you again for your order.
Regards
Adam Woolls
Head of Customer Services
reliable service
reliable service, great communication, good range of products
15 November 2023
Unprompted review
Reply from Springpack
Thank you for your positive feedback, it's really appreciated.
We look forward to working with you on your next order.
Regards
Adam Woolls
Head of Customer Services
Excellent Service
Emma at Springpack was very helpful and prompt and polite.
17 November 2023
Unprompted review
Reply from Springpack
HI,
i have passed your feedback onto Emma who is delighted. Thank you for such great feedback.
Thank you for your order
Regards
Adam Woolls
Head of Customer Services
Quality customer service - thanks Rupert and team!
Had a brilliant experience with the Springpack team, especially Rupert who advised me on all my packaging needs. Friendly, conscientious, always there to support - best customer service I've ever had!
10 November 2023
Unprompted review
Reply from Springpack
Brilliant feedback thank you! I'm glad we exceeded your expectations on this occasion.
I have made Rupert and the teams aware of the excellent review.
We look forward to speaking with you soon and thanks again for your order,
Regards
Adam Woolls
Head of Customer Services
Reply from Springpack
Hi,
Thank you for your feedback. Its a pleasure to see you received a speedy response and the team were able to help. Thank you for your order.
Should you require any further assistance, please get in touch
Regards
Adam Woolls
Head of Customer Services
Harriet helpfull
16 November 2023
Unprompted review
Reply from Springpack
Thank you for your feedback, Harriet is really pleased you were happy with service you received.
Should you need anything else, please do get in touch,
Regards
Adam Woolls
Head of Customer Services
User friendly website
Easy to use Website and excellent customer service.
7 November 2023
Unprompted review
Reply from Springpack
Thank you for the positive review. I have shared this with the wider business.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Springpack service!!
As a big business sometimes we get stuck for materials.
Kyle always manages to help us out and get products to us next day with no hassle!
Great company to deal with!!
15 November 2023
Unprompted review
Reply from Springpack
Thank you for the great feedback for Kyle. I have passed the feedback to Kyle who is delighted!
Thank you for your order and if there is anything else we can help with, please get in touch,
Regards
Adam Woolls
Head of Customer Services
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