Spring GDS - GlobalReviews 

873
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery services, including lost packages, extreme delays, and items not arriving as expected. Reviewers also frequently mention problems with their orders, such as damaged or incomplete deliveries, and a general lack of updates on tracking. The service is often criticized for poor communication, with customers finding it difficult to contact the company and receiving no responses to inquiries. Conversely, a small portion of people felt satisfied with the service, noting reasonable delivery times and no problems with their parcels.

What people talk about most

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays and lost... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing significant frustration and... See more

Service

Consumers find service to be negative, with many describing it as horrible, unreliable, and useless, leading... See more

Product

Customers consistently note negative experiences with product delivery, with many reporting items being lost... See more

Customer communications

Users describe negative interactions with contact, with many reporting it is impossible to find contact... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible!!! Zero customer support or response from multiple attempts of reaching out. In addition, they didn't deliver a package (after three months of transit) and then take more than two mont... See more

Company replied

Rated 1 out of 5 stars

There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... See more

Company replied

Rated 1 out of 5 stars

Ordered and payed for an item from Germany on 12 Nov. 17 November a message from Royal mail telling me they have received a nessage from the seller stating the item was now in the system and they woul... See more

Company replied

Rated 1 out of 5 stars

I ordered an item form Inderwear 17 days ago and have yet to receive it. Once the item was placed in the hands of Spring it has been lost lastly known to be in the Netherlands. I reached out to the se... See more


Company details

  1. Shipping Service

Written by the company

Spring GDS is an international B2B organisation that simplifies cross-border shipping for e-commerce businesses. We help businesses expand into new markets with seamless and scalable delivery, customs clearance, and returns solutions. Recently we entered into fulfilment, offering one-stop-shop logistics services to SME’s. As part of the PostNL group, we give our customers access to leading distribution networks and trusted last‑mile carriers around the world. With 20+ hubs in more than 14 countries across Europe, Asia, and the Americas, our tailored logistics solutions combine local flavour with global reach. Spring GDS’s Net Promoter Score of +51 from our 2025 Customer Satisfaction Survey reflects the expertise, creativity, and personal commitment to helping businesses thrive globally that our teams bring to every partnership. As Spring GDS grows, we’ve increased our investment into more sustainable operations and a decarbonisation strategy that reduces our emissions across the value chain. Our commitment is to help e-commerce businesses keep growing globally with cross-border logistics solutions that put people, performance, and the planet first.


Contact info

1.2

Bad

TrustScore 1 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(873)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst company ever.

Worst company ever.
Fake updates, fake shipping, fake everything. I bet theres no spring vans delivering. Never seen one

24 February 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Marcos,

We are sorry to hear you are not satisfied with our service. As an autonomous broker, we handle international deliveries across international and local networks. If there is a shipment you would like to be updated about, please contact the sender, they will be able to get in touch with our Customer Services department.

Kind regards,
Spring GDS

Rated 4 out of 5 stars

Would use again: basic tracking information, but received on time

Package from tradeinn (Spain) to the uk was delivered within 5 working days. Tracking information is not as granular/informative as other providers which i found slightly stressful (1. going silent in the Netherlands, 2. an odd second ‘exported’ status after being passed over to Royal Mail). What I found helpful (once in the uk) was to use the tracking number in Royal Mail, which gave me more information as to where it currently was and when it was being delivered.

23 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Mr Safar,

Thank you for your positive review! We aim to provide our customers and consignees with the most up to date tracking and are always improving on our practices.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

What happened to my shipment?

I have had a parcel stuck in the status "delayed due to unforeseeable circumstances" for almost 2 weeks now. Can I get an update on this package? LS169347469NL What does that even mean and do you expect it to resume anytime soon?

I would really appreciate a response. Thank you.

21 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Glenn,

Thank you for bringing this to our attention. Due to delays from the EU to the USA, your shipment was not delivered within the expected delivery time. According to the tracking code you provided, your shipment was handed over to USPS yesterday, 24 Feburary. We expect it will be delivered to you soon. For future updates about your package, please contact the sender as they are able to contact our customer service.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

Returns not arrived

I returned a parcel (HZ624858143GB) to TREKINN on 13th January and it still has not been returned 20th February. Would like to hear a response about this. Having read plenty of the reviews I am worried that my returns is lost. This meaning I will be without the item and my refund.

20 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Nicholas,
Thank you for sharing your feedback, and we're sorry to hear about your concerns regarding the return shipment.
We understand how worrying it can be when a returned parcel appears to be taking longer than expected, particularly when you are awaiting confirmation of receipt and a refund from the retailer.
Spring GDS serves business customers shipping internationally, and return shipments can sometimes experience longer transit times due to processing, transportation, and handovers between delivery partners. As we are unable to investigate shipment-specific details through Trustpilot, we recommend continuing to work with the retailer, who can raise the matter with our business customer service team if further investigation is required.
We appreciate you taking the time to leave a review.

Rated 1 out of 5 stars

Can you tell me where and how long my…

Can you tell me where and how long my delivery will take , the reviews here is really disconcerting , RU961606133NL is my reference number , I would really appreciate a response asap thank you

18 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Sean,

Thank you for reaching out to us about your shipment. We checked the tracking code you provided and are glad to see everything is going as expected. We received the package from the sender and it is currently in transit to the country of destination. We expect it to be delivered within 7 business days. If you would like more updates, please contact the sender, as they are able to get in touch with our customer service.

Kind regards,
Spring GDS

Rated 4 out of 5 stars

QR990062717GB

My parcel has turned up a few days after estimated delivery so Carnt grumble.
The tracking however was useless still said it was in the Netherlands when it was at my house in England.

18 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Daniel,

Thank you for your positive review! We aim to provide our customers and consignees with the most up to date tracking and are always improving on our practices.

Kind regards,
Spring GDS

Rated 3 out of 5 stars

Where is my parcel? QR990065130GB

I have ordered an item through Bikeinn, the tracking started out OK. Now it's just sat as departing in the Netherlands, after reading the reviews I'm slightly concerned about how long it will take to arrive or if it will arrive at all.

18 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Chippers,

Thank you for bringing this to our attention. According to the tracker, your package left the Netherlands two days ago, on the 16th of February after being cleared by customs. We expect your package to arrive in the UK in the upcoming 2 days. Please allow some time for your package to be processed and delivered by Royal Mail. For future updates, please contact the sender as they will be able to get in touch with our customer service department.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

Patient, then frustrated and now hopeless...

I purchased an order through naturitas.ca and it apparently shipped out on Nov. 24, 2021 through Spring GDS originating from Spain (LS083350506NL). It is now February 13, two and 1/2 months later and it still hasn't been delivered. I have seen some updates, the latest being that it was exported to Canada on January 20, but Canada Post has, many weeks later, not received the package. I am losing faith that I will ever get this shipment. I have contacted Naturitas, but all is silent. Will my package ever get delivered?

12 February 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Kathryn,

We are sorry to learn that you have not received your shipment. I will relay this message to the appropriate department and customer service representative. We appreciate you making us aware of your experience. We strive to deliver in a timely manner, and I apologise for the inconvenience this has caused.

Kind regards,
Spring GDS

Rated 5 out of 5 stars

I wouldn’t normally leave a review

I wouldn’t normally leave a review, however after reading many bad reviews and worrying myself sick if my parcel would arrive I thought I would leave a positive review. I placed my order on 3rd Feb with Snowinn and was given a delivery time of 10 days. My Ski boots arrived early on 10th Feb with delivery updates. Really good service. QR989926194GB

10 February 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear David,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to deliver to you again in the future!

Kind regards,
Spring GDS

Rated 5 out of 5 stars

Perfect service

I felt I should leave a review after reading all the bad ones. I ordered items from Spain, and within five working days they arrived, earlier than expected. My sister and her friend had also placed an order through the same company and both received their orders early with no issues.

5 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Rachel,

Thank you very much for your 5* review. Our team strives to provide a great service and it is fantastic to hear we are doing just that!

Kind regards,
Spring GDS

Rated 4 out of 5 stars

Good, but could use a update

Don’t want to leave a damaging review because I’m aware of current shipping delays to the U.S, but was hoping I could get some more insight into where my package is, ordered on Jan 10 and the tracker app has read IN TRASNIT - EXPORTED for the past two weeks, just wanted to make sure it hasn’t been lost tracking number :CI004378566NL
Any further insight would be appreciated, thanks :)

5 February 2022
Unprompted review
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Reply from Spring GDS - Global

Dear Andrew,

Thank you for your 4 star review. As you are aware, there are delays from Europe to the United States. The tracking states your package is with the transport carrier and awaiting arrival in the U.S. It is on its way, but delayed.
For future updates, please contact the sender as they will be able to get in touch with our customer service department.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

No hope for arrival

CI003290735NL has been in transit since September 2021 and apparently has finally reached SA in early December. Still no sign of the parcel and it is now late January. There is no response or accountability from either parties.

21 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Leo,

We are sorry for any inconvenience with your shipment. According to the local tracking site your package was misrouted and returned to sender. Please contact the sender for help with your order.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

I have read all the horrible reviews

I have read all the horrible reviews. The tracking number LS162721734NL shows package delayed due to unavoidable circumstances and I am thinking of contesting the charge on my credit card.

20 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Jeffrey,

We are sorry for the delay with your shipment. Currently, there are delays to the USA from the EU. According to the tracking, your package is still in process and is expected to be handed over to USPS soon. Please contact the sender about your package, as they are able to update you on the progress.

Kind regards,
Spring GDS

Rated 2 out of 5 stars

I could literally walk faster from Spain to Ireland

3SDOKC0922660

Order was dispatched from Spain to Ireland on 29th November, arrived 13th January with no updates for over 5 weeks. Estimated delivery had been 5-9 days, including processing.

Impossible to use for anything you might need in a timely way, and you're stuck wondering whether your parcel has disappeared & should be re-ordered in the interim. Avoid.

Update: I really appreciate the response, and understand that the delay was due to An Post. I contacted the seller (TradeInn) several times and they were unable to provide me with any further detail other than a link to a parcel tracking site. It might help if there was a tracking item where a package has been accepted by customs, but I appreciate that this might be outside your control.

13 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Rob,

We are sorry for the delay with your shipment. Please be aware that your package was held by Irish customs for over a month, which resulted in the delay of the delivery. If any delays occur with your future shipments, please contact the seller as they are able to update you on the progress and possible hiccups with customs.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

Parcel delivery taking way too long

Parcel delivery taking way too long. Is my package lost? Tracking number: RU949790184NL

12 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Bart,

We are sorry for the delay with your shipment. According to the tracking it has been delivered yesterday, but was delayed due to customs inspections. If you experience any delays with your shipments in the future, please contact the seller, as they are able to provide you with updates on your shipments.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

Had a package ship from Italy to the…

Had a package ship from Italy to the U.S. in late Nov. The last update was December 13th that the package was in transit to the destination country. As of January 11th, it has still not arrived and there have been no further updates. I contacted Spring GDS twice about my package- specifying the seller did not respond and I tried contacting them first- and there's been no response from Spring GDS. I would love to hear from Spring GDS regarding an estimated arrival for LS082732720NL.

Between the date of this package shipping and now, I ordered packages from Australia and China, shipping by other services- both of which have since arrived.

11 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Stephanie,

We are sorry to hear that your shipment was not delivered yet and the seller has not been able to answer your questions. Currently, there are delays from the EU to the US, which is why you have not received your package yet. I checked the tracking and see it was handed over to USPS yesterday. We expect the package to be delivered to you soon.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

1.5 Months and still waiting

Ordered shoes from RunnerInn on November 25th and the original estimated delivery date was December 3rd - 7th. The product was being shipped through Spring GDS. It has been a month and a half since I ordered the shoes and the tracking system said it was exported December 7th. Are these shoes lost? How do I file a claim for a lost parcel? LS083677962NL

8 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Vic,

We are sorry for the delay with your shipment. I am happy to see you have received your order from RunnerInn. If you experience any delays with your shipments in the future, please contact the seller, as they are able to provide you with updates on your shipments.

Kind regards,
Spring GDS

Rated 1 out of 5 stars

All the negative reviews are correct

All the negative reviews are correct. My parcel is coming from Asphalte in France to the US. It was accepted by Spring GDS on Dec 7th with an estimated arrival of Dec 14th. It's now Jan 2nd, the package hasn't arrived, and tracking hasn't been updated from "In Transit" since Dec 14th. Asphalte contacted Spring and got excuses about Covid and the holidays (as if more volume at Xmas was a complete surprise...) but offers no update on the estimated arrival date. Spring is happy to take your money and then hangs you out to dry. They take days to respond to enquiries. I'm about to move overseas, so who knows what will happen to the package. Merry Christmas indeed ...
EI002736380NL

2 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Paul,

We are very sorry for the delays with your shipment but are pleased to inform you that your package is due to be delivered tomorrow, 6 January.

Regards
Spring GDS

Rated 1 out of 5 stars

Undelivered way after expected delivery date

Expected delivery was between Fri. 17 Dec. and Tue. 21 Dec. Still hasn't been delivered (QR989310725GB).

Also a techinn customer. Wish I'd checked truspilot before ordering in the first place as both companies seem to be rubbish.

1 January 2022
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear Sir or Madam,

We can only respond to requests from the sender of your shipment. Please contact them in the first instance and if they are unable to provide you with the information needed then please ask them to contact our customer service team directly and who will be more than happy to investigate.

Regards
Spring GDS Spain

Rated 1 out of 5 stars

The only delivery service that walks to the destination….

My parcel (QR989262319GB) was ordered on the pretence from Trekkin that it would arrive between 22-27th December- it sat in Spain until the 24th. When I get an update again it says it’s in Netherlands on the 28th-then on the 29th it says departed Netherlands. Nothing since, so with New Years I’d be lucky to get it before the 5th. I honestly
Would of driven to Holland myself and got it as this delivery service must have people walking through the parcels to the destination.

30 December 2021
Unprompted review
Spring GDS - Global logo

Reply from Spring GDS - Global

Dear K. Young,

We have checked on the tracking for your shipment and it seems that your parcel has now been delivered.

Kind regards,
Spring GDS

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