Sportstech (sportstech.de) Reviews 

Overall an authentic/genuine company. Customer service is very responsive, I experienced a fast delivery. Cool at home workout equipment (I ordered the X150 Ergometer) and App requiring little space.

⭐️ Unresolved warranty claim – request for escalation

I bought a treadmill from Sportstech because I wanted to support a European company instead of buying a cheaper Chinese brand. Unfortunately, my experience with their after-sales service has been deeply frustrating.

My treadmill stopped working after one year, so I opened a warranty claim on 30 September 2024, well within the legal 2-year period. After many emails, Sportstech acknowledged the defect and promised to send a replacement PCB in November 2024 — but the part received was not compatible.

Since then, I have received the same ***automated replies*** for months, and every time I asked for a phone call, it was refused. I have provided my number and availability several times. The situation remains unresolved, and in September 2025 I was even offered to buy a spare part — although my claim was made during the warranty period.

It is quite disheartening to try to take care of my health by exercising, and to be stopped for so long by this kind of obstacle and lack of support.

I still hope Sportstech will show the professionalism that many European customers expect. I asked that they assign my case to another representative and provide the correct replacement part and installation guidance, or a replacement/refund.

I have already contacted ECC to place a complain; I’ll close the case if resolved quickly.

Order #2720182700009342 – Ticket #494085

I bought it as a gift for someone.
The delivery was really fast and they are very happy with it.

I own a Sportstech Sbike 21.5” (order number 2024553), and after a few months of normal use, the main Sportstech app stopped working properly. At first it failed to load, and then it simply stopped functioning entirely.
The system is now corrupted, and the app needs to be reinstalled, but only Sportstech technicians can do that.
Without that app, the monitor becomes completely useless, and since the whole bike depends on that screen, the bike itself won’t function.

The bike is like new, was never mistreated, and this is clearly a simple software problem that could be fixed easily. But instead, the entire unit has been rendered non-operational.

I contacted Sportstech support multiple times.
At first, they told me they couldn’t do anything, and I should take it to a local repair shop.
After much insistence — even though the product is still under warranty (less than 2 years old) — they eventually told me to send the monitor to their technical center in Berlin, at my own cost.

I followed all instructions exactly, including the address they provided, added all required customer/order/serial numbers, and paid over €50 in shipping and insurance.
But once the package arrived in Berlin, the tracking status showed it was returned to sender due to “incorrect address.”
I contacted Correos (Spanish postal service), and they informed me that the package was returned because the company was no longer at that address, even though all information was correct.

Since then, I’ve tried several times to contact Sportstech again, explaining what happened and asking for a new confirmation or updated address.
But they stopped replying — it’s been over a week with no response.

In the end, I’m left with a €1300 bike that is completely unusable, all because of a software issue that Sportstech could easily fix, but they refuse to take responsibility, even while the product is under warranty.
I provided them with my order number, customer number, and serial number, and followed every step they gave me. Still, they offered no real solution.

Very disappointing experience: expensive product, poor technical support, no accountability.
Since the bike is fully dependent on their own software, when the app fails, the entire system is useless.

Super fast delivery.
Was able to assemble the bike alone - though it was recommended to have a second person assisting (which definitly would make it easier).
Connecting via bluetooth was easy and smooth.
First workouts went perfectly well.
Definitly a recommendation

Delivery on time as promised. Simple, self-explanatory assembly. After a few days, I would say it's a good, solid machine.

We bought the sPad500 treadmill from Sportstech and it’s been a great addition to our home office setup. With both my wife and I working from home most of the week, we use it daily for an hour each, and it runs smoothly and quietly. The delivery was fast—arrived within a week, well-packaged and fully assembled. The build quality is solid, and it's compact enough for small spaces. The app offers 3 months of free access with useful features, though it becomes subscription-based afterward. Overall, excellent value for money and a solid 10/10 from us.

I would like to share some feedback regarding the treadmill. Overall, the product has an appealing design and appears to be of high quality. However, assembling the screen to the main body of the machine proved to be quite challenging, and this aspect needs to be improved.

In addition, the screen software could benefit from optimization, as the startup time is longer than expected. The exercise programs are only available through a yearly subscription; however, it is still possible to use the machine by manually selecting the preferred speed and incline. Furthermore, the exercises provided within the subscription are not integrated with the treadmill, requiring manual adjustment of speed and incline during workouts.

Apart from these points, the treadmill operates smoothly and performs well overall.

Edit 2: Der neue Power-Adapter wurde heute geliefert, hat das Problem aber - wenig überraschend - nicht behoben. Ich habe mich neuerlich an die Firma gewendet und um Lieferung eines Ersatzrades (bei gleichzeitiger Abholung des defekten Bikes) oder Rückerstattung des überwiesenen Betrags gebeten. Ich warte auf Reaktion des Unternehmens.

Edit 2: The new power adapter was delivered today but – unsurprisingly – did not fix the problem. I have contacted the company again and requested either the delivery of a replacement bike (with simultaneous pickup of the defective one) or a refund of the amount paid. I am currently waiting for the company’s response.

Edit: Heute habe ich eine Rückmeldung vom Support-Team erhalten. Laut Sportstech könnte der Defekt meines Rads am Power-Adapter liegen. Das halte ich persönlich für unwahrscheinlich, da ich den Adapter bereits durchgemessen habe – er liefert die geforderten 12 V. Dennoch bin ich froh, dass sich nun endlich jemand meines Problems annimmt, und werde meine Einschätzung je nach weiterem Verlauf der Reklamationsbearbeitung entsprechend anpassen.

Edit: Today I received feedback from the support team. According to Sportstech, the defect in my bike could be due to the power adapter. Personally, I think this is unlikely, as I have already tested the adapter—it delivers the required 12 V. Nevertheless, I am glad that someone is finally addressing my problem, and I will adjust my assessment accordingly depending on how the complaint is handled.

Deutsch: Ich habe ein SBike Lite gekauft. Die Lieferung erfolgte prompt und der Aufbau war einfach. Damit endet leider aber auch das positive Feedback. Das Rad funktionierte für genau zwei Trainingseinheiten. Seither lässt es sich nicht mehr in Betrieb nehmen (es bleibt schlicht nach dem Einstecken dunkel). Beim Versuch den Defekt zu reklamieren, musste ich feststellen, dass man mit Sportstech auch als zahlender Kunde ausschließlich via Chatbot in Kontakt treten kann. Eine Service-Telefonnummer gibt es nicht. Nach meiner Reklamation wurde ich aufgefordert, ein Video, das den Defekt zeigt, per Email zu senden. Auch wenn ich denke, die Fehlermeldung "Gerät lässt sich nicht mehr einschalten" sei selbsterklärend, habe ich das gemacht. Seither warte ich immer noch auf Rückmeldung des Unternehmens. Der Service ist eines Premium-Produkts unwürdig. Ich bin sehr enttäuscht.

English: I bought an SBike Lite. Delivery was prompt and assembly was easy. Unfortunately, that's where the positive feedback ends. The bike worked for exactly two training sessions. Since then, it has not been possible to start it up (it simply remains dark after plugging it in). When I tried to complain about the defect, I discovered that even as a paying customer, the only way to contact Sportstech is via chatbot. There is no service phone number. After my complaint, I was asked to email a video showing the defect. Even though I think the error message “Device can no longer be turned on” is self-explanatory, I did so. I am still waiting for a response from the company. The service is unworthy of a premium product. I am very disappointed.

I ordered "VP250 Vibrationsplatte schwarz" and expected a long delivery time. It actually arrived weeks earlier than expected. Looks like premium quality. I am satisfied so far, although I would have wanted my individual settings to be memorized in one or two memory settings or so.

I recently ordered dumbbells from Sportstech and, although the delivery took longer than anticipated, the product quality made it well worth the wait. The customer support team was responsive and helpful, which left a positive impression. Overall, I highly recommend their products and would appreciate improvements in delivery timelines to enhance the overall experience.

I’m extremely disappointed with Sportstech. I ordered a treadmill that arrived with a defect, and I haven’t been able to use it at all. I’ve contacted them multiple times requesting a replacement or for them to collect the defective unit and issue a refund so I could purchase from another company – but I never received any response.

Before placing my order, I had read similar complaints in other reviews, but I genuinely believed it wouldn’t happen to me. Unfortunately, I experienced the exact same issue.

It’s unacceptable that a company selling expensive fitness equipment would completely ignore a customer after delivering a faulty product. There’s been no assistance, no follow-up, and no accountability.

This was my first experience with Sportstech and it will definitely be my last. I would not recommend them to anyone. I sincerely hope they improve their after-sales support, as this kind of service is simply not acceptable.

I purchased a treadmill from sportstech.de last year. I initially visited their Düsseldorf store, where the in-store service was quite helpful, and the treadmill was delivered promptly. Unfortunately, the experience took a frustrating turn shortly afterward.

Not long after receiving the treadmill, I was woken up early one morning to receive a second, duplicate delivery of the same product. I told the delivery man that I hadn’t ordered another one, but he insisted I accept it and said that the company would contact me if it was a mistake.

No one contacted me. The delivery team refused to help carry the heavy treadmill inside and just left it outside our apartment building. I had to carry it to my basement, and it’s been sitting there, still sealed and unused, for over a year, taking up valuable space.

After months of no contact, I reached out myself. The customer support representative I spoke with was friendly and agreed to arrange a pickup. I clearly explained in the emails that I cannot physically bring the product back to the front door and that the pickup team would need to retrieve it from the basement — of course, with my assistance.

Despite this, the pickup person who came refused to go to the basement, and the pickup failed. I had already informed Sportstech that I would be on vacation, yet after returning, I received no follow-up communication from them.

When I contacted them again, the tone of the support team had completely changed. They are now being rude and unhelpful, suggesting that I could be charged for storing a product they mistakenly sent, and claiming they can’t provide a 2-man handling pickup because it “wasn’t selected” — even though I never ordered this item in the first place!

I find this treatment completely unacceptable. This is not my mistake, yet I’m being made to suffer the consequences with no resolution in sight. A company of this size should take responsibility for their delivery errors and provide a proper solution — not push the burden onto the customer.

Edit:
If we could thought it couldn't be worse, we kept the motor in the poor (just a imple cardboard box with none internal protection whatsoever, that had no cushion any hut absorbent, to protect the engine) package that was sent without oppening it, waiting for the technician to oppen it and install it. But to our surprise as soon as the tech saw the unit it was wasted, it had received bumps and hits during transportation from wherever sportech sent it making it totaly useless, that means that we are at the same position with just a crappy unusable stuff in the middle of the room, and no solution from the people os sportech.
Good job, I hope they see this review and answer to it faster than the usual time from the email.

We bought and paid for a replacement motor for a running machine that got broken just about two years when the warranty expired...very convinient.

We started trying to contact them on february the 28 and after lot of trouble to contact them ans make our way towards the tech service, it wasn't until april the 6th that we managed to get in contact with the one responsible for the spare parts.
The fact is that after following their directions we paid for the motor and never got it its about 4 months now, although they told us that it might be a delay of 4 weeks, not 4 months.
They always apologize but never send it, it is starting to look like a scam.
I would never buy anything from them because customer service is just the worst I've ever have to deal with by far.
In addition to this you can only contact them through their website(supposed to be faster) in german...2025 and only german service...

Editted on the 5th of february 2026...:

Still delighted whit this experience...after receiving a total messed up engine that came totally unprotected and broken as you could imagine, they solve this, and sent another engine, but this unit only lasted a couple of our of usage, and burned out, here is the answer received from the company:
Quoted from email:

- Hello Juan,

Thank you for your message and description of the problem. We understand that the situation you describe is very annoying after such a short period of use.

Unfortunately, we must inform you that we cannot offer a warranty on spare parts. A warranty is a voluntary service provided by the manufacturer, which does not apply to spare parts in this case.

Legal classification:
Of course, spare parts are covered by the statutory warranty, but only for material or manufacturing defects at the time of delivery of the spare part. Damage caused after installation or by operation, overload, consequential damage or external influences is not covered.

As the defect you describe only occurred after commissioning, we are unfortunately unable to offer a free repair under warranty or guarantee.

Viele Grüße

Stephanie
aus deinem Sportstech Brands Team -

A company that you can relly on and trust.

It took a little longer for my order to be ready and shipped but they had a very good customer service and they kept me updated when I asked. The quality of the product is also really good. Overall seems sturdy and it performs really well. It’s great value for money

I ordered a walking pad on 5 June 2025.
GLS tracking tracking shows that the parcel never left Germany. After a tour starting in Großbeeren it returned to Großbeeren and after several days there was delivered to sender, who seems to be located in Großbeeren.
I contacted Sportstech.
Chat is automated, useless.
Email is automated, useless.
You cannot talk to a person.
At the moment it looks that I have lost my money.
Despicable!!

Edit of 17 June 2025
After several emails answered by a robot, emails in German and in English, with all information included each time, Sportstech have now requested additional information via Trustpilot - I mentioned in my last email that I posted a review of my experience.
I will post an update, if there is any

Edit of 18 June 2025
I received an email from Sportstech brand team asking me WHY I SENT THE PAD BACK! As this information would help Sportstech to resolve the situation. They couldn't find the "ticket" allocated to my case.
To be continued.

Edit of 20 June 2025
I received another response via Trustpilot - see below, promising to get in touch in the next 3 business days. Now we have a numb er of days!
In the meantime I will contact the Sportstech CEO via LinkedIn.
To be continued

After 6 months of regular use, one walking pad that I bought stopped to work. It also caused me a short circuit in my house when I tried to turn it on again. I can’t find a contact number. I opened two tickets but still haven’t received any reply. I would like a phone number to speak to a real person!

The bike arrived very fast, it was easy to put it together and it works perfectly! I use it every day and think it offers great value for money.

I ordered F-37s treadmill from Sportstech. The delivery was smooth , quick and I am satisfied with the product. I would definitely recommend Sportstech to others as well.