Sportstech (sportstech.de) Reviews 

I recently purchased a Smith Machine (HGX200). When it arrived it was packaged well (no damage) and the product is great from what I can see. There's a lot of machine for the money. The reason I haven't offered up 5 stars is that when I bought the machine (and the money was taken straight away) the time it took to receive machine was far longer than the estimate at the time of purchase. It was literally a couple of months late. Initially I was given a tracking number that didn't work for a few weeks, and when it did work it was hard to understand when the product would be delivered until just a couple of days before delivery. I did send a few emails requesting more information on the shipping, and I did get replies eventually. Some were polite, some asked for patience - which was a bit odd, but this could have been one of those things lost in translation. What I would say is it has been worth the wait. A high quality product. Definitely not a cheap import. The machine is well thought through and packed with features. Overall I am very pleased. If the company told me from the beginning how long it would take to arrive I would have given them 5 stars. The instructions with the machine are like trying to crack the Da Vinci Code, but the video is brilliant (even if some of the part references don't quite align at times). It is still easy to build when watching the video (in German).

Latest update of this sorry saga - now 17 September - a month later - and the bike is still packed up and sitting in my hallway - nearly 2 months now. Despite assurances for some reason Sportstech (Germany) are unable to collect the bike - who knows why - hope they are not going out of business....just tried contacting Sportstech in Germany - but the Bot that answers the phone requires an order number and it does not recognise my number - so that is that avenue closed off.

+++++++++++++++++++++++++++++++++++++++

Purchased a Sportstech SX 600 bike 15 April 2021. It arrived early June with a fault which Sportstech acknowleged. Eventually after many email exchanges Sportstech decided I had to send it back to them - and around mid July they sent me a box to pack it in.
I packed the bike and informed Sportstech that it was ready for collection 26 July.
It is still sitting in my hallway nearly 4 weeks later.
In the meantime because Sportstech told me that they had no repair facilities in UK and nor could they tell me when they could send me a replacement bike, I decided to ask for a refund - which they agreed to - but only once the bike was collected, which was fair enough - excepting that they have not collected the bike yet, citing lack of warehouse space. Each week they promise but don't come to collect (it is now 18th August, 3.5 weeks since the bike was packed and ready to go).
Under the circumstances, they did agree to refund me 50% but my position now is that their warehouse problem should not be mine, and they should refund me 100%. it should have taken days to collect the bike, not weeks (and counting). They do not agree. Not a position that will build customer loyalty and I will not buy from them again.
Regarding the bike, apart from the problem (which was a clicking noise that went on for about a minute when the machine was switched on and when the session finished), I found the bike to be well built and sturdy. Certainly a bike for the more seasoned campaigner than for the beginner. Only criticism was that the screen is very small and the screen control a little flimsy.

Hope this helps.

I actually got a bit nervous having purchased and F37 from these guys without reading these reviews, but I had no issues at all. Yes, there was a slight delay on the delivery (just under two weeks from purchase to delivery), but worth the wait, treadmill is great, easy to assemble and works well.

Nb. If your tracking doesn’t work for a while, it only starts once it arrives in the UK! Some people on here saying customer service didn’t reply to them, they were fine with me.

Ordered a gym from Sportstech through Amazon. Still waiting on delivery for mine - its late. I have noticed though that the seller simply puts a date in of when it will be in stock. This bears no reality to when you will receive it. each month they move the date by a month - Previously it showed 17th July two days ago it was showing as in stock on 17th August. Today it shows 17th September. Mine is overdue. It showed that it had shipped on Amazon on 29th July. However, courier does not have the shipment though so all information is false. From reading other peoples experiences it looks like you could be waiting several months. There are other gyms that are truly available through Amazon in 24 hours. Having reached out to seller, they advised 'Please note, that due to Brexit we had to change our logistic approach, and now we need to gather whole container at once in order to dispatch complete batch'. So in short, their advertised delivery times are misleading / straight out lies and you could be waiting months for this. Very poor customer service.

Before reading my review, dear future customer of this company, please pay attention to the "5 star reviews" here. they are all fake and all of them are posted in one day.

I bought an elliptical trainer on May 4 May 2021 and received only a bunch of parts without some essential ones to assemble it. They have been feeding me with promises on when the missing particles will arrive. but they never arrived. It has always been next week next week etc. In the end they said I had to wait until July 14. I said ok, I negotiated a small refund and decided to wait a bit as a crosstrainer is a HUGE purchase for me it is not a book from amazon or whatever. I would also like to mention that the communication in general was terrible and I always had to remember my existence. so it's been almost 3 months that I have a bunch of metal that I can't assemble, which I pay for.. After June I reminded again of the issue and was told that "they have it in the goods house and will be delivered to me shortly". But NOW what happens is "I have kept an eye on your order, as it was prepared for shipment in our system, but right now date changed to 25th of November. We can either offer you exchange for a brand new piece or pick up and complete refund." NOVEMBER! Can you imagine it? First of all, a fully functional trainer was available all this time and I was not offefred this option? Secondly, yes, please come pick it up, but you have to organize the packing and all yourself, because I can't do it on my own and after 3 months I don't even have the box anymore, and even if I had, I wouldn't be able to pack it myself physically, because it's huge. So i wrote a very angry email to them and all of a sudden it turned out the have bolts and screws and sent them to me. It arrived I assembled it and turned out that the trainer is defective. So now they are asking my do dismantle it myself and pack and send it back and I will only receive a refund once they receive it. I am sorry but making me wait for 3 months , delivering a defective machine, and then basically telling me to f-off when I ask them to take this thing away from me and give me my money back doesn't sound like a right approach.. I spent 5 hours assembling this crap and now they expect em to just dismantle it myself pack and send it back? Who is going to reimburse 3 months of nerves I wasted on all this? So yeah, after 3+ months of getting on my nerves they can't hire someone who would take this defective crap from my house. Now I have a huge chunk of defective metal, nothing to do sports with and no money because my money was spent on this and they refuse to return it to me despite the fact that it's THEIR fault that they sent me a defective machine. So yeah please think many many times before you purchase from these people who have 0 integrity. The level of unprofessionalism is simply disgusting. it's not a 5-20 eur purchase it's a 450 eur purchase that came defective and they just leave it at my house. the biggest issue is that they lied to me and forces me to close the paypal case so i cannot open it again. terrible terrible company and absolute unprofessionals with not even a tiny drop of integrity who work there and who make executive decisions like the ones they have been making in my case.

Update September 30: still no integrity. I explained to them many times that it is not nice of them ti leave their broken trainer in my house for i don't know how many months and then the ONLY solution they provide to copmensate for my experience was to return money after I dismantle and pack it for them to pick up. it is a HUGE trainer which takes hours to assemble and dismantle. I bought it because i wanted to be able to have some physical activity at home. I am not 100% healthy and this machine is super heavy. it was very hard for me both to assemble and to dismantle . but they didn't care. NEVER buy anything from these people because they don't care about you and have no idea what customer service means, all their care about is money. This is literally the LEAST customercentric company i have ever seen. on top of everything they LIED to me and convinced me to drop my paypal complaint thus i wasn;t able to continue claiming my money through paypal. because they LIED. And now they "request more information" from me to prove my legitimacy. MONTHS later? lol. I already told you that I want to hear NOTHING from you. I lost probably 5 years of my health dealing with you and now you are coming back to me requesting more information? deal with your unprofessionalism without involving me. don't you ever dare contact me again.

Another update, October 19, they are STILL claiming that my review is fake. After everything they put me through they have the AUDACITY to demand to remove this review instead of simply making amends. Don't you dare. Keep dreaming.

It's difficult to know where to begin with how terrible this company is. The 4 star rating above is thoroughly undeserved. As you will see by scrolling down, nearly all the reviews are detailed stories of awful experiences at the hands of this company. My experience has been similarly awful, upsetting, drawn out and just all round very very bad. Please don't buy anything from them. They should not be in business. Their performance is especially disgraceful because as a fitness equipment company they have no doubt profited from the pandemic. But they are so incompetent and greedy that they would rather deliver substandard equipment and then offer terrible customer service follow up and fail to offer any meaningful compensation for how much time wastage, effort and cost they load onto their customers than source good equipment and deal with it effectively when things go wrong. As you can see from the sheer number of terrible reviews below, if you buy from them it's extremely likely things will go wrong! The 5 star review here has just 5 words in it. So actually my review here is also a criticism of Trustpilot. This company does not deserve the 4 stars here, and this system seems open to abuse because all Sportstech need to do to raise their star review is send a few fake 5 star reviews. Even if they have had a few successes, the number of terrible reviews should lead Trustpilot to warn people more effectively than this.

The worst company I have dealt with, I purchased the CX625 CROSSTRAINER which was delayed, when I opened the item there were missing parts I contacted Sportstech who took a week to respond and told me I would have to itemise each missing part, which took some considerable time, after waiting a further 3 weeks I received a small bag through the post with a few nuts and bolts in it only a fraction of the missing parts, I will now be requesting a refund.

Ideale Produkte, bestens in Form!

Ordered treadmill, and aware I had to wait a couple of months. Then when it was due received an email to say they could not give a delivery date as still needed to be ‘made’

I was given the option of a refund which I took and was told, 2 to 5 days...... 2 weeks chasing and finally I got it BUT .... £63 short.

Have emailed to ask where the remaining payment is and no response. I am sure that I will be told this is exchange rates but REALLY!!! If they did this to the many people that they apparently said were waiting for a refund (hence two weeks to get my money) they would be making quite a bit of money for doing NOTHING!!!

Bought a treadmill which failed as admitted buy this company. There solution was for them to send parts and for me to take the equipment apart and fix myself. This would have been fine if it was a few screws however it included scraping off glue and reapplying. They blamed brexit for not being able to replace or send someone to fix and won’t refund. Avoid!

I purchased a spin bike for £848 on Jan 13th with an expected delivery date of March 26th. They took the money on the purchase date which I found strange. The bike never arrived, and they did not answer any of my emails asking for updates
They eventually agreed to cancel the order and give me a refund which they never did. They have promised me at least 10 times that it was being processed and then come up with another excuse why they cannot pay it. This is the worst company I have ever dealt with, do not be fooled by their German efficiently tag. I eventually got my cash back through a section 75 claim from my credit card company.
I really wish I would have check trust pilot like I normally do as their reviews are shocking.

Very Shocking customer care service. They trade in UK but do not facilitate for English speaking customers.
Bought F10 treadmill on 3/2/2021.
Treadmill delivered 24/2/2021.
3 weeks after delivery it statred making loud noise when turned on or while in use, contacted them on 23/3/2021 via email, they requested a video clip which l sent, they gave me instructions via email however the noise got worse after doing the adjustments they advised. l emailed them with another video clip and then l never heard from them again.

All emails l sent l would get automated replies with no solution. Called their German office on 8 April 2021 hoping to speak to a customer Service but was shocked that it was German throughout- kept holding the line, remained very hopeful then later l heard "For other laguages press Zero but after pressing zero no service for English speaking. Was very frustrated and same day l contacted Paypal as l had paid using Paypal.
Paypal assured me they would contact seller and on 13 April 2021 l received an email from Sports-tech apologising for late reply and were offering repair or exchange. I refused and requested a full refund- thanks to Paypal they were on the case. Got my full refund on 15 April 2021. Contacted Sports-tech immediately to arrange collection or for them to arrange an alternative storage space as l do not have storage space because l found a better treadmill locally , they replied saying due to Brexit there are problems with transportation, was really surprised because when l ordered the F10, Brexit was not an issue then- l emailed them twice since 21 April 2021 and they haven't replied.
I wrote this same review on their site this morning and when it came to submit, it did not go through, it just disappeared from my screen.
I do not recommend anyone buying from them at all - save yourself from being disappointment.

AVOID at all cost. We have had a bad experience from day 1. We waited 8 weeks for our treadmill with no response to our emails - none existent customer service. Once we received the treadmill it was faulty and within a day we asked for the return process and a collection to be made. No response, finally after 8 weeks we had the email advising due to Brexit they were having difficulties collecting despite still trading in the UK. Once again we were fobbed off. We had to raise a paypal dispute and now they stepped in we were forced to at our own expense send back the treadmill to Germany so we were faced with either being £80 out of pocket or lose £600 with keeping a broken treadmill, so we sent the treadmill back at our own expense. This whole experience has been horrific so we felt strongly we had to warn others in case they fell into this trap.

Bought an F75 treadmill for £1,800 in January. The console does not work and the product is unusable. Innovamaxx initially acknowledged my email and asked me to package the console ready to return for repair. Since then I have sent numerous emails which have all been ignored. I have now requested a full refund and initiated a charge back through my credit card provider and hope it’s successful. I would not advise anyone to use this company.

Terrible customer service. Sent faulty spin bike and sent numerous emails with no response for 2 months. Do not buy from this company!

UPDATE
Paid £119.95 for dumbbells back in November. Money taken from my account in December 2020. Promised delivery by 15-01-2021. No delivery. Customer service keeps fobbing me off with promises and nothing happens - no deliveries or further contact. Opened a PayPal dispute only to close it when the company promised faithfully to delivery within a week. THAT WAS A MONTH AGO!

However, the items finally turned up and and I am delighted with the quality of the dumbbells. Thus I have added two more stars to my review in fairness. BUT...this company really does need to improve their communications with customers.

Order Number: 1920181900000061

Okay, disclaimer on this, the information I am about to provide happened mostly before the Global Pandemic started and their policy on shipping to the UK following BREXIT.

I ordered a SportsTech Pro Indoor Cycle SX600 exercise bike on 16 Nov 19, having completed extensive research on which bike was close to top of the range and good value for money. I received the bike on 06 Dec 19. So far so good. The packaging was good, so everything seemed ok. The instruction manual and online installation instructions were easy to follow, though the connectors for the seat and handlebars were different to what was shown on both the manual and video.

Unfortunately the one thing missing from the whole package was a single screw. Nothing too bad you may say, but this screw holds the handlebars to the rest of the bike frame. I checked and checked the packaging to see if I had dropped it, but no, it was nowhere to be seen. Unfortunately this small piece of equipment, or lack of it, stopped me ever using the bike.

I contacted the supplier, providing screenshots and details of what was missing and where the screw should have been on the bike. This was the start of the absolute omni-shambles that was Customer Service for this company. Over the course of 3 months I received 4 separate items, none of which was the correct item to fix the issue. One of the items dispatched to me was a plastic connection for one of their running machines, cementing in my mind that there was little understanding of what I required.

The last straw for me was in early Feb 20 the request for me to try and source a replacement part myself, as they could not get the part until "sometime in Spring", yet when I asked for the details of the part that I needed, was informed that they didn't know. I even suggested they take a part from another bike, even from one of their showrooms, but that was rebuffed or ignored.

I was offered a 10% discount and a vague promise of a replacement part being available sometime within the next 3-6 months. This for something that had already been sitting in my house for 3 months that I had been using for hanging clothes, not getting fitter.

Finally my patience ran out and I requested that the item be picked up and returned for a refund. This part of the process was handled well and I received a refund a week after the item was received back to Germany.

Like many companies, if the item received works first time you feel as though you have probably had a good shopping experience. If the product doesn't work first time or breaks though, this is when you understand the type of company you have given your money to. In this respect, I have to say that SportsTech failed dismally to provide any level of Customer Service and was in fact completely incompetent in enabling me using their product.

I eventually got a replacement bike, but that was another marathon of patience with another terrible shopping experience from another (UK based) supplier.

However, the Germans are known for their efficiency and quality. I lived in Germany for 3 years and know this to be true. Unfortunately I can't recommend this company at all and can only be thankful that I got a refund before the Pandemic swept across Europe. I am sure that my experience would have been so much worse.

Update: 26 Apr 2020.

Unbelievable. This incredibly badly run company is trying to get my review removed from TrustPilot, as they don't think I had a genuine experience with them (if only I hadn't)?

Ha, just to let them know I have kept all of my e-mail correspondence from them to remind myself how bad they were. I have sent the original e-mail confirming my order with them to Trustpilot and added my original order number to the start of this review, which I am sure they will deny is one of their references.

If only this "business" had used their resources and time to provide any level of Customer Service to me, instead of trying to get genuine reviews removed to hide their incompetence, there would have been no need to put such a scathing (but totally accurate) review about them on Trustpilot. I have intermittently returned to the company's reviews on Trustpilot and cannot believe the similarity of issues other Customer's have experienced with them. I'm sure they are trying to get these reviews removed too.

Perhaps it's time for this company to look at themselves and put some effort into providing service to their Customers, with any level of after sales service, and not spend all their time trying to get genuine reviews removed from this site.

If only Trustpilot had the ability to put a zero star rating for a company, I would have chosen that option for this terrible, terrible excuse of a company.

purchased an expensive spinning bike - looks impressive, very solid, however after 3 months one of the pedals came off 'mid spin'. Customer services currently take ages to respond and when they did were not helpful - waiting for a replacement pedal 'arm' which they suggest I fit myself .. now they can't send it from Germany 'due to Brexit' .. have now asked for refund. Still waiting...12/4/21 **update** replacement pedal and crank arm have finally arrived nearly 10 weeks after fault reported, and after threatening legal action - apparently, I have to fit them myself. Also promised 10 percent refund, which bearing in mind the thing's been useless for all this time, plus I have to find someone to fit the part, is both inadequate and conspicuous by it's absence... **April 2021** 15% refund now paid - after all the waiting, I couldn't face more faff. I am, however, alarmed that they have tried to remove my review as it they didn't think I was a genuine customer! - I notice further down that they tried to do this to someone else... nice try.

I ordered a running machine with really good product reviews that should have been available from 15jan. It is my fault fir not realising it was shipping from Germany - it was a .co.Uk site do I thought the machines were in the Uk.

That date came and went and I heard nothing so started Googling this company (rather than the machine) and was a bit horrified (and scared!) by the poor customer reviews

However I made contact with them through their web page, they confirmed Uk delivery was on hold (be aware if you are ordering, who knows when it will arrive- or if additional import tax could now be due) and were unable to give a delivery date. I then asked to cancel the order

Within 10 days I have received a full refund

I can’t comment on the machine, their proactive communication was limited (no explanation for non delivery etc) but their reactive service has been better than most of these reviews would suggest

Just wanted to give a balanced review of them

Placed an order 2 months ago and despite numerous emails, website submissions and chat I cannot get any reply from the company. I completely understand that Covid and Brexit have probably thrown a spanner in the works but not to be able to get any response from them is unforgivable. Now trying to get my money back from payment processor.