Banner for SportsShoes.com
SportsShoes.com logo
Visit website

SportsShoes.com Reviews 

108,177
•
TrustScore 4.5 out of 5

4.5

Running Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 21,867 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the staff helpful and the overall process smooth and efficient. Many people highlight the quick delivery times and the great value for money on products, with items often arriving sooner than expected. Reviewers are also very satisfied with the quality of the products and the wide selection available. However, some customers also noted issues with order delivery, particularly when Evri was the courier, leading to lost parcels or delayed arrivals. A few other people also felt that product sizing was inaccurate, and they were dissatisfied with having to pay for returns, especially for faulty or mis-sized items.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the quick and prompt delivery times,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the easy ordering process,... See more

Price

Customers consistently note positive experiences with price, often praising the competitive pricing, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.... See more

Company replied

Rated 5 out of 5 stars

There was a quick response in despatching my order. I was informed when it had been despatched for delivery. In theory my order should have arrived the next day after despatch. Delivery by Evri too... See more

Company replied

Rated 5 out of 5 stars

I had a fault with the shoes that I purchased from SportShoes. I contacted them and was given a free return postage label the same day. Within a couple of hours of receiving the shoes, they had... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of shorts which arrived very quickly, however, I needed to change to a larger size and encountering a technical issue (my problem) spoke to Bess who was most helpful in guiding me.... See more

Company replied

Company details

  1. Running Store
  2. Activewear Store

Written by the company

SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

108K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(108,177)

21,712 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant item

Brilliant item. Arrived in great condition. Fast delivery without any problems and definitely would recommend SportsShoes to anyone.

8 July 2026
Rated 5 out of 5 stars

I really enjoy buying all my sport…

I really enjoy buying all my sport clothes and shoes from sportshoes, they very quick with dispatching and I receive my things on time. If the shoes are too small/big they replace it very quickly and efficiently. Thanks for being a fantastic online company

9 July 2026
Rated 4 out of 5 stars

Good comms when tracking number wrong

Good communication when there was a problem with the tracking number but I had to figure it out (there was an O not a 0, easy mistake I guess). Delivery was great though, have used before, will again 💯

9 July 2026
Rated 4 out of 5 stars

Ordered some trainers which Evri…

Ordered some trainers which Evri delivered to the wrong address and went missing. Called the office (great to actually talk to someone and ot hang on the line for ages). This was followed by emails with Abi who arranged a replacement to be sent by Royal Mail - many thanks for sorting so quickly Abi

10 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look