Sportsdirect.com Reviews 

I am always happy with sports direct, this is the second time buying trainers from them as they are value for the money

It was very easy to order a football for my granddaughter. We are waiting for it to be delivered. The people in the shop were really helpful and knew how to make sure I get the correct ball. Thank you

Worst customer service I've ever experienced. Wanted an update on my order which I paid express delivery for which was almost a week late and was given two options. Cancel or wait. No incentive to retain customers, no apologies, no attempt to compensate for the missing item.

The same product is available on their site with the same photos (I literally showed screenshots of the web page in a live chat), but a new web page and product code for £10 more. So I had to give in and buy them for more money, even though I had ordered them already.

After paying an extra £9.99 for next day delivery, still haven’t received my order and it’s 72 hours later, nothing yet

Great service ,great prices and delivery is so quick,also it's so easy to order

There is very little information about products on the website such as what material they are actually made from. I wished to buy some shirts so asked in chat what the material composition was. They had no idea and were unable to find the information anywhere.

Never mind I thought, this is how things are with this company now.

So I asked in chat if I could return the items if they were not of the material they were advertised. They said yes and also confirmed they could be returned for for free.

Of course the items arrived and were a mix of made-made fibres and linen so they needed to be returned. I opened a chat and they first refused to accept the return even though they items were clearly not as described.

After wasting a lot of time talking to badly-trained chat agents, I got through to someone who agreed on the return. But they said I had to pay for it and then claim it back later. That wasn't right but by now I was getting a bit tired of talking all day in chat and email about this.

I retuned the items using their own return agents (Zigzag). I had to then request the return postage and was told various stupid answers such as I had chosen my own return service and therefore they would not pay. When I pointed out the law they gave in. I had to even send them the receipt for the return postage even though it was a receipt they had sent me!

I was then asked to send my bank details and told payment would be made.

After the items arrived back, they waited the maximum length of time to check them (2 weeks) and then refunded only the cost of the items.

So now I am owed for the original postage cost and the return postage cost. Totally in breach of consumer law where both must be covered by the seller in the case of goods sold not as described.

I have emailed twice asking them to (1) keep their promise and refund the return postage cost and (2) make a further refund for the original postage cost.

The total is about £30 which isn't massive but I am not giving this company free money for such shoddy service. And there is the whole point of:

1. Their chat agents are ignorant of basic consumer law.

2. They do not keep promises made in chat or email.

3. They treat their customers like idiots.

It is sad to say that this is how things are across the whole group (Frasers, Sportsdirect, Flannels and all the other companies bought up over the last few years) as they use identical websites with the same (missing) information, the same useless chat agents and the same disgusting customer service standards.

Eventually I got the original postage refunded by PayPal. I am still waiting for a reply regarding the return postage. they have ignored 3 emails sent over the last week.

All these shops used to be great but now, unless you are buying a pair of socks, they are best avoided. Cheap and cheerful only works until there is a problem and that's when you find out the reality of the company you are dealing with.

I recommend you only purchase from this group using a credit card (not PayPal) and that if you have a problem, just communicate by e-mail (their chat agents are terrible), wait 2 weeks and if things are not resolved open a chargeback claim with your credit card provider. You can also do the same with debit cards but I believe it has to be over £100 in that case. This method always works and will save you a lot of wasted time and frustration.

I paid for next day delivery and this did not happen. Currently in conversation with Evri re compensation for this lack of service. Still waiting for my purchase to arrive.

Quick service

My parcel has not been delivered and the customer service from Sports Direct has been non existent. I have submitted a form and emailed and the only reply received to date was to wait a further 72 hours despite the fact the parcel is already a week over the delivery date and the couriers have confirmed the parcel has been misplaced by them. Emailed again after this time and have received no reply. Will not be using Sports Direct again and highly recommend others not to as well!

Very happy with the quality of the items and prompt delivery.

Can't even deliver 3 Darts, definitely would not recommend

It really is quite pathetic. Order something next day delivery, doesn't show up the next day, Evri do not resolve anything because you can only communicate with AI bots. Parcel tracking has no update since fe the day Evri received it. Can't speak to anybody whatsoever. Try and get through to Sports Direct, again AI bots with no way to speak to a human, send emails, don't get a response. Tomorrow will be one week and my order no doubt still won't arrive, no doubt nobody in either of these seemingly scam companies will see fit to contact me to resolve the matter.

Id like to know HOW can Sports Direct and Evri partner together, charge £8 for next day delivery when they appear to be incapable successfully completing that service. I'd have accepted delivery the day after next day but now it's just getting stupid.

I have never ordered from Sports Direct before because I was aware of their reputation, and Evri should just be renamed bloody Nevri because despite their CEO appearing in national news a few months ago, what exactly has improved.

It's literally like a match made in absolute hell and trading standards really need to take some action. In fact, if I don't receive my items by the end of this week, I will be reporting to them and any other body that looks into shocking and lying services from these joke companies.

They charge you 4.99 for delivery and another 4.99 for returns. What a rip off business. Never again.

Do not order online - just received my parcel this afternoon and they sent 3 tops that were nothing like what I ordered- cannot speak to anyone- it says quickest way to contact them is Web chat - what a waste of space , it’s automated, give it a 1star rating and it puts you through to a human lol - it started off at 355 in the queue before me with 2-3 hr wait then after an hour 2-3 mins then 1-3 hrs then 2 mins then 3-5 hrs and so on - they expect you to sit looking at your phone for hrs on the chance someone will respond to you and I’ve never seen a queue where the queue increases while your waiting what kind of queue is that. I sent an email through a option under the web chat box - it states up to 3 working days for a response, I had to attach a photo to prove they sent the wrong items , the least they could have done is send me an email saying they have received my refund request
I will never use the online service to buy anything ever again and I will never use this shop and I’ve spent hundreds if not thousands in this store
What a joke

Never buy online as they have no accountability or easy way of returning and refunding even if they sent the wrong item or faulty item etc

A huge range of stock at great prices and excellent service. Been a loyal customer for many years.

Great display but was told on 3 items they were not in stock so was told to go online to purchase ,so I shall be buying in the future bot not wasting my time travelling to the shop

Absolutely shit company sent back football boots size 8 over £100 more like a size 6 payed £7.99 delivery and £4.99 returned never got any refund back so lost £13 ordering shit of this company 🖕🖕🖕