Sportsdirect.com Reviews 

My order never arrived

User friendly website, plenty of choice for all budgets, (cheaper than in store) vast range of sizes. £4.99 basic postage which is fast dispatch and arrives with Evri within 2-3 days.

Second time big order delivered to wrong house. There 6 looks more like a 5 on the label printed with address. Hence I then have to chase up my delivery. Im sure this must have happened many people with a 6.

I ordered a pair of trousers from their website 2 weeks ago, meant to be delivered to a parcel shop for collection.
The day after my order was placed, Evri emailed me that it would be "delayed", which wouldn't be a big deal, since I could collect it from the shop on a convenient day. Unfortunately, the parcel hasn't been seen since, with no tracking updates and Evri support being unable to have anyone locate it.
Without me contacting them, SportsDirect refunded me automatically for the trousers, but they did not refund my shipping (£5.99).
I sent an email to SportsDirect customer support on Friday, and when I didn't hear from them on Tuesday I decided to try the Live Chat, which isn't prominent on the support website, and is instead hidden inside of a few articles on their website. I can see why, as after finagling the chatbot to let me speak to someone, and then waiting in the queue behind 184 people for over 2 hours, I received an email that "We're sorry that we weren't able to connect you with a customer service advisor when you tried to use chat today" while I was still in the queue, and was told to send an email.

Last time I'm ever buying from them online, should have just used Amazon. Thanks, SportsDirect by Fraser.

Brilliant service as always thank you so much.

Sent dirty trainers. Can’t exchange them in store because they were bought online. Online process is lengthy and confusing. Won’t bother again

Great shop excellent range off clothes

Lead me in circles to cancel my order and it was never cancelled as I have now recieved the package and it now wants me to pay to return it when I tried cancelling it days ago before the order was even processed

Charged me a huge amount for delivery, then when the size was incorrect (listed as 8 but was actually a 7) charged me again to return them. The whole process at most other online retailers would have cost me nothing.

I received my order last Monday I had ordered the Nike Vomero Plus.

When I opened the packed I noticed straight away the shoe box was in tatters. There was a big rip in the middle of it too. This was not damaged caused by the courier and it was certainly sent in this condition.

Upon opening the box the shoes inside were not neatly packed. Instead they were upside down, and the first thing I noticed was the dirt on the soles. On the back of one of the shoes there was a brown dirt mark, and also a pen mark. The laces of the shoes were already tied.

I immediately emailed Sportsdirect. After 4 days of no reply, I sent a follow up email and Muhammed responded to my complaint. He asked if I would like a refund or a replacement. I said a replacement please. He then instructed me to return the shoes, and that if they pass the inspection when returned, it could take another 2 weeks for new shoes to be dispatched.

I expressed my dissatisfaction with this, as I would have to wait up to a month for new shoes. They have already taken the money from my account, and also inconvenienced me by sending me used shoes.

All I simply asked was for when I sent the faulty shoes, if they could then dispatch the replacement so I am not waiting for weeks. But they refused and said that is not their policy. I work in customer service so I was shocked by this as it is their job to make things right. They wouldn’t even compromise.

Please avoid ordering online from this company. They make it extremely awkward to return products in the hope that you will give up. This has been my first experience ordering online with them and it has put me off for good.

Didn't deliver my goods and now they just ignore me. Disgusting service and they make it impossible to contact them. The worst!

I have no issues with sports direct, just with Evri who delivers for them. They never knock on my door and just leave the parcel in the entrance hall to my block of flats. Evri state that they will try to deliver up to 3 times, this never happens. I have had parcels go missing before that Evri delivered.
I will think twice about ordering from Sports Direct again unless they can resolve future issues like this with delivery drivers as by law if a parcel goes missing it is still the responsibility of the Company as the contract is with them and not the delivery company.

Took over 2 weeks to get my order/ 3 orders later

Don't give refund, only giv credit notes - thought that was illegal and strict with 28 day policy.

very user friendly online ordering. Great bargains

I was sent a parcel with one old, worn Nike shoe and one shoe, which were the Adidas Mary Jane's that I actually ordered, super disgusting and I'll be suprised if this gets sorted in honesty, so bizzare.

It feels a little premature to be asked to leave a review when I haven't received my order yet. I'll happily review my purchase once it arrives!

Easy to order online and delivery service was fast and sufficient

Extremely poor refund service — 23 days and still waiting

Absolutely unacceptable experience with Sports Direct.

My return was received by Sports Direct on 1 August, yet I still have not received my refund or even an “Order cancelled” confirmation.

Over the last 10 days, I have contacted customer service FOUR times. Every single time, I have been told to “wait 48–72 hours” because the matter supposedly needs to be investigated. No meaningful update, no explanation and no resolution.

I waited the first 48–72 hours as instructed. Nothing happened. I contacted them again, was told to wait another 48–72 hours, and the same thing has happened repeatedly. At this point, “wait 48–72 hours” appears to be nothing more than a way of delaying customers rather than actually resolving the issue.

Sports Direct has already confirmed that they received my return, so I don’t understand why it is taking this long simply to process a refund. Their own stated timeframe is 14 days, and that has already been exceeded.

I have been patient and cooperative, but 23 days after my return was received and after FOUR contacts with customer service, I am still no closer to getting my money back.

This is an extremely frustrating and unacceptable way to treat a customer. I don’t expect customers to repeatedly chase a company for money they are owed.

Now I am thinking that sports direct has scammed me . This is against the UK laws what they are doing to customers.

Sports Direct needs to stop asking me to wait and actually resolve this.