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Sportsdirect.com Reviews 

306,057
•
TrustScore 3 out of 5

3.1

Activewear Store
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Review summary

Created with AI, based on recent reviews

Looking at 16,603 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide range of products available and acknowledge the excellent value for money across many purchases. Many people found the process of placing an order and navigating the site to be straightforward and easy. However, some customers experienced issues related to sizing, such as receiving an incorrectly sized item or variant. A few other people also felt that issues with delivery speed and tracking accuracy caused considerable frustration, with some orders being significantly delayed. Additionally, concerns were raised about unexpected shipping and return costs, and instances of incorrect items being dispatched.

What people talk about most

Delivery service

Consumers find delivery service experiences to be mixed. While many reviewers praise the surprisingly quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Order

Reviewers highlight ambiguous experiences with their online orders. While many customers appreciate the easy... See more

Price

Clients share ambiguous opinions on price, with some consumers reporting great bargains and very reasonable... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in opinions. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good selection of cheap products but the delivery and returns policy is well behind the times. £4.99 for click and collect in store is just wrong and also to return an item costs well over the odds. M... See more

Rated 3 out of 5 stars

The item was delivered in good time & the price was ok , unfortunately the box was pretty much destroyed as usual ! Perhaps using evri is not the best idea given their reputation ! This item is a gift... See more

Rated 3 out of 5 stars

Website offers a huge amount of products, and some deals to save a small amount of money when buying two of the same items, which is always appreciated. What I found frustrating, was to find that any... See more

Rated 4 out of 5 stars

Easy to order online and collect. Ive put score as 4 stars as both parcels ive collected have been open. Whilst items all inside clearly getting damaged in transit

Answered by reviewers

Created with AI, based on reviewer opinions

Company details

  1. Activewear Store
  2. Camping Store
  3. Fitness Equipment Store
  4. Running Store
  5. Soccer Store
  6. Sportswear Store

About Sportsdirect.com

Written by the company

The UK's largest Sports Store, we bring you the best brands at bargain prices, all year round! With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for!

Customer Service Opening Hours

Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are shown GMT)

Contact us via Customer Care

Contact info

3.1

Average

TrustScore 3 out of 5

306K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(306,057)

16,819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Please don't buy online from them

Please don't buy online from them. If you buy and anything goes wrong or you need assistance from a live human being, then all the best to you.... I'm sure is easier to get in touch with an Alien than an customer service agent from Sports Direct.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Still not received the delivery

Still not received the delivery. It said delivery attempted and then will try the next working day. Three working days later it still has not been attempted to be delivered. No communication about this. I think the parcel is now lost.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company to order from

The order process is simple and I always receive my parcels when I expect them. I have found the items to be true to their pictures and of the quality I expect too.
I have only had to return an item once as they were too small and found the return service straight forward.

26 August 2026
Unprompted review

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