Sportgymbutiken.se Reviews 1,635

Great support over the phone, easy to reach and supportive. The delivery was amazingly fast! The product meets my expectations.

Over all very happy

I looked at previous feedback, which is why I decided to order the bike here. Emails were answered quickly even though it was a weekend. I received good customer service!

It works really good. Its so slient when walking on it.

(Scroll down for English Version)

Jeg ville holde mig væk fra dette firma - deres kundeservice er forfærdelig! Jeg føler, at jeg er blevet snydt.

Jeg købte et premium sæt justerbare håndvægte med et stativ til hjemmetræning, i håb om at hjælpe mig med at genoprette min kondition efter lang tids sygdom. Da de ankom, viste de sig at have virkelig mærkelige vægtindstillinger (2-4-8-12 osv.), hvilket ikke stod på listen, men som gør dem upraktiske at træne med (de fleste mennesker har brug for intervaller på 2 kg). Stativet var super-wobbly, gjorde mig virkelig utilpas sikkerhedsmæssigt. Og også et af håndtagene var beskadiget og meget svært at dreje.

Det ville have været én ting, men at forsøge at returnere varen for at få pengene tilbage har været et mareridt. De nægtede selv at organisere returneringen og insisterede på, at det ville være billigere, hvis jeg gjorde det (jeg var skeptisk...). Jeg bruger evigheder på at få tilbud, billigste er stadig over 2000kr (for en 5000kr vare!). De sendte det til mig gratis, så jeg havde aldrig forestillet mig, at dette ville være et problem. Jeg går tilbage og udfordrer dem, og pludselig kan de tilbyde fragt for kun 1000kr.

Men de insisterer stadig på, at jeg skal betale returfragt, fordi de foretrækker at 'løse problemet' ved blot at sende et nyt håndtag. Selvom det kun ville løse et ud af de tre problemer. I skrivende stund ser det ud til, at jeg bliver nødt til at bede forbrugerbeskyttelse om hjælp til at få mine penge tilbage. Jeg kunne virkelig have undværet denne hovedpine!

Hele kundeserviceoplevelsen har været super uvenlig. Jeg har forsøgt flere gange at ringe til deres telefonlinje i kontortiden, men ingen tager nogensinde op. Svarene på mine e-mails er fulde af manipulerende adfærd – ignorerer dele af det, jeg siger, forsøger at fordreje mine ord og insisterer på ting, der så viser sig at være usande. Jeg føler meget, at de bare spiller taktik, prøver at slide mig op og få mig til at opgive at returnere varen. Frygtelig, stressende oplevelse.

Jeg vil råde dig til at holde dig væk, især ved store indkøb. Det viser sig, at det kan være meget dyrt at returnere store, tunge genstande som privatperson, selvom de ikke har opkrævet noget for at sende det til dig. Så sidder du i bund og grund fast med dit dårlige køb, selvom du i princippet har ret til refusion. Sportgymbutiken virker ikke særlig interesseret i at advare deres kunder om dette lille problem, før du køber...

English:
I'd stay away from this company - their customer service is awful! I feel like I've been conned.

I bought a premium set of adjustable dumbbells with a stand for home workouts, hoping to help me recover my fitness after a long illness. When they arrived they turned out to have really weird weight settings (2-4-8-12 etc), which wasn't stated on the listing, but makes them impractical to train with (most people need 2kg increments). Stand was super-wobbly, made me really uncomfortable safety wise. And also one of the handles was damaged and very hard to turn.

That would have been one thing, but trying to return the item for a refund has been a nightmare. They refused to organize the return themselves, and insisted it would be cheaper if I did it (I was skeptical...). I spend ages getting quotes, cheapest is still over 2000kr (for a 5000kr item!). They shipped it to me for free, so I never imagined this would be a problem. I go back and challenge them, and suddenly they can offer shipping for only 1000kr.

But they still insist I have to pay return shipping, because they prefer to 'fix the issue' by just sending a new handle. Even though that would only address one out of the three problems. At the time of writing, it's looking like I'm going to have to ask consumer protection for help to get my money back. I really could have done without this headache!

The whole customer service experience has been super unfriendly. I've tried multiple times to call their phone line during office hours, but nobody ever picks up. The replies to my emails are full of manipulative behaviour - ignoring parts of what I say, trying to twist my words, and insisting on things that then turn out to be untrue. I very much feel like they're just playing tactics, trying to wear me out and get me to give up on returning the item. Horrible, stressful experience.

I'd advise staying away, especially for any large purchases. It turns out that returning big, heavy items as a private individual can be very expensive, even if they didn't charge you anything to ship it to you. Then you're essentially stuck with your bad purchase, even if you're entitled to a refund in principle. Sportgymbutiken don't seem terribly interested in warning their customers about this little issue before you purchase...

Company and product held up
To a high standard

They did nothing about my order for a week
(website says delivery is 1-3 business days) and I wrote to cancel the order, when I realized the price I had paid was for 1 dumbbell and not 2 (and thus not a competitive price AT ALL. The price is around twice the amount I paid from a shop that send it to me quickly). Suddenly they have time to care about my order and the next day I receive an email, that the package had allegedly been shipped 23 minutes before I cancelled. No help to be had. I got nothing but a bill for freight back out of this interaction.

Wouldn't trust this place (and their response has not changed my opinion).

good website, lots of information, quick delivery

Amazing, it's really good and high quality 👌.

I ordered a Bioforce Extreme home-gym. It was packaged and sent to me within about 2 days. Wasn't expecting it to be so fast. The gym was well packaged and exceeded my expectations. It is brilliant. Am using it every day. Highly recommend Sportgymbutiken and Bioforce gym equipment.

Pretty satisfied, fast shipping, the spinning bike is great, the quality of it looks ok for now, we will see in next few days when i test it more properly.
Only thing missing is the level of intensity cause you have a manual knob which is i think for most of the home bikes same.

Website can be designed to be more user friendly but apart from that good catalog, plenty of options to choose from and quick delivery with good packing. I really like it

Stabbing lever and. Tack

The products arrived sooner than I expected and the customer service was pleasant.

For some reason the reimbursement on a canceled order was less than the order cost initially.

Fabulous service and fantastic product and arrived super super fast!!
Great job
Thank you

Just as described perfect!

The belt I bought came with a missing screw (should be 2 instead of one)

God quantity fast delivery,
Tak 🙂