Sportful Reviews 375

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their suitability for various sports and conditions, along with excellent value for money. Many people highlight the fast and efficient delivery service, often receiving their orders quicker than expected, even for international shipments. Consumers are also very satisfied with the ordering process and the overall fit of the garments, often finding the sizing guides accurate. However, some customers experienced issues with delivery, including lost packages and unhelpful support responses. A few reviewers also noted problems with product quality, such as crooked embroidery or items wearing out quickly. There were also occasional concerns regarding the application of discount codes and the accuracy of sizing for some items, leading to return processes.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent quality of products like... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping, even for... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick order... See more

Price

Consumers find price to be positive, often highlighting good pricing, excellent value, and reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most of the cycling jerseys are Sportful and I am very satisfied with the quality and lifespan. I am also satisfied with the fast delivery, often the package is with me within 24 hours. I often buy wh... See more

Company replied

Rated 5 out of 5 stars

The 'SRK Shift' bibtight is a lighter weight garment that is perfect for my needs. The on line sizing calculator confirmed that Medium was the correct size. There was no USA stock, so the garment was... See more

Company replied

Rated 5 out of 5 stars

I purchased the Supergiara 2 jacket on the winter sale and really love it. I went with a large based on the sizing guidelines and my experience with winter jackets that have been too tight when you la... See more

Company replied

Rated 5 out of 5 stars

Their delivery service is excellent and having to do a return I found that process excellent as well. The reason for the return was the Fiander Pro Jacket came up very tight so check the measurement... See more

Company replied


Company details

  1. Bicycle Club
  2. Road Cycling

Written by the company

Sportful’s story really starts in 1972 when Giordano Cremonese became intrigued by the challenge of the new Marcialonga cross-country ski race- taking place near his home. In 1985 with a solid reputation for ski wear, the Sportful brand followed Dr. Cremonese’s other sporting passion & began to develop clothing for cycling, using it’s knowledge gained from designing apparel to perform comfortably in changing conditions.


Contact info

Promotion box for Sportful

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4.7

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

quick delivery

pleased with safe delivery.

3 August 2025
Sportful logo

Reply from Sportful

Aj,

We're happy to hear that your delivery arrived safely! Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Great products

Great products, fast shipping.

26 February 2026
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Reply from Sportful

customer,

We're happy to hear that you had a great experience with our products and fast shipping. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Very fast shipping in Europe

Fast shipping, ordered arrived very quickly from Italy to UK when I was traveling.

25 February 2026
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Reply from Sportful

Mabel Zhang,

We're happy to hear that your order arrived quickly. We appreciate your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Quick order fulfillment

Quick order fulfillment. Good products. Just a reminder to order packers to choose”Personal” for order so package doesn’t get stopped at Customs

14 February 2026
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Reply from Sportful

Linda Boss,

We're glad you had a good experience with our products and quick fulfillment! Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

I'm so amazed by Sportful

I'm so amazed by Sportful. They have excellent xc ski gear from Italy, in Canadian dollars, and no duty on shipping. Mind blowing!!! Love the gear and the process - thank you!

27 February 2026
Sportful logo

Reply from Sportful

Jennifer Wilson,

We're happy to hear that you're amazed by our products and the duty-free shipping in Canadian dollars. Thank you for your positive feedback.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Road Mitts

Gloves are a perfect fit with great cushioning

26 February 2026
Sportful logo

Reply from Sportful

Adrian,

We're happy to hear that the gloves fit perfectly and offer great cushioning! Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Superfast

Just Superfast

15 February 2026
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Reply from Sportful

Rob,

We are pleased to hear that your experience was positive. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Very good quality

Very good quality! Size M Tudor team perfect for me 1.74 cm...italian size

25 February 2026
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Reply from Sportful

Eugen Birsescu,

We're happy to hear that you are satisfied with the quality and fit. Thank you for sharing your positive experience and feedback with us!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Perfect as always.

22 February 2026
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Reply from Sportful

Peter,

We’re pleased to know that your experience with us was perfect, as always. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Great company

Excellent company with quality products and superb customer service. Amazing how an order can arrive in 2-3 days time from Italy to the US when an order placed by a US firm takes a week+!

7 February 2026
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Reply from Sportful

Ralph Lioce,

We're happy to hear that you're pleased with our products and customer service. It's great to know that you received your order quickly. We appreciate your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

It was very good!

It was very good!
I think the system created two “Get your size” options for me, but it worked well.
At checkout, I almost decided not to buy because I couldn’t find the PayPal button at first (I never enter my card details in online shops), but then I found it.
And yes, the quality of sportful is superb!

2 February 2026
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Reply from Sportful

Alex N,

We're happy to hear that you had a very good experience! We appreciate you letting us know about the multiple "Get your size" options and the PayPal button placement. Your feedback helps us improve our system. Thank you!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Perfect product for my needs.

The 'SRK Shift' bibtight is a lighter weight garment that is perfect for my needs. The on line sizing calculator confirmed that Medium was the correct size. There was no USA stock, so the garment was shipped directly from Italy and arrived in a very reasonable time. I'm quite happy with my purchase.

7 February 2026
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Reply from Sportful

Andrew G,

We're happy to hear that the SRK Shift bibtight meets your needs perfectly! We appreciate you using our online sizing calculator and are glad it helped you find the right fit. We're also pleased the international shipping was prompt. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Their delivery service is excellent and…

Their delivery service is excellent and having to do a return I found that process excellent as well.
The reason for the return was the Fiander Pro Jacket came up very tight so check the measurements carefully before ordering.
Now with the right size jacket I'm very impressed with the quality and have tested it down to 0 degrees C and it works. Below this I believe you would need a base layer on.

8 February 2026
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Reply from Sportful

Clive Barber,

We're glad you found our delivery and return service excellent. We appreciate your feedback regarding the jacket sizing and are happy the replacement meets your expectations for quality and warmth. Thank you for sharing your experience!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars
Sportful logo

Reply from Sportful

customer,

We're happy to know that you had a great experience with our products and fast delivery. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 1 out of 5 stars

* Major Problem with Quality and After-Sales Service

* Major Problem with Quality and After-Sales Service

I ordered an item with embroidery from the website.

The item arrived with crooked embroidery. After contacting customer service, they admitted the item was of poor quality.

They offered me a return and refund process that would take 4 to 6 weeks and suggested I order a new item. They refused to replace the item directly, citing customs procedures, or offer me the option of keeping the poor-quality item and receiving a 40% discount on my next purchase.

Sportful sells poor-quality items, and I'm the one who has to deal with the return, shipping, waiting, and refund process, and I have to trust them despite their closed-minded customer service.

I trusted a third-rate company and I was ripped off…

12 February 2026
Unprompted review
Sportful logo

Reply from Sportful

Michel Guillemette,

We sincerely regret the inconvenience you have experienced. As previously communicated by our customer service team, the available options are: return under warranty for a full refund or keep the item, as its use is not compromised, in which case we can offer a 40% discount code for use on your next order.
A warranty return is generally processed within a week, ensuring a prompt refund.

We are still awaiting your response regarding your preferred option and remain at your disposal for any further clarification.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars
Sportful logo

Reply from Sportful

Tuomas M,

We're glad you found our service fast and trustful. Thank you for sharing your positive experience with us!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Happy

Good size guide and very speedy delivery

7 February 2026
Sportful logo

Reply from Sportful

Daniel,

We're happy to hear that our size guide was helpful and that you experienced prompt delivery. Thank you for your positive feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 4 out of 5 stars

On the whole Sportful is great company…

On the whole Sportful is great company supporting cycling over the many years and possibly every cycling discipline.
I love the quality of their clothing and there’s always a
good range to choose from! It’s also not the most expensive brand across the board for that I was prepared to pay a lot for a POLARTEC vest that I’m sure will last a long time.
Fast delivery !

28 January 2026
Sportful logo

Reply from Sportful

David Keogh,

We appreciate you taking the time to share your positive experience with Sportful. We're happy to hear that you love the quality and range of our cycling clothing and that you are pleased with the fast delivery!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars
Sportful logo

Reply from Sportful

Phillip,

We're happy to hear that you had a great experience with our product and fast shipping. Thank you for your positive feedback; we appreciate it.

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

Rated 5 out of 5 stars

Great fit and Materials

Great fit and Materials. Size M 150 lbs 5' 9"

18 January 2026
Sportful logo

Reply from Sportful

Ben,

We’re glad you loved the fit and quality of the materials. Your note about wearing size M is very helpful for customers looking for accurate sizing guidance. Thank you for your feedback!

Whatever your experience, the Sportful Customer Service team is here to assist you. Feel free to contact us anytime and visit sportful.com to discover the latest collections and updates — we’re committed to keeping you comfortable and confident on every ride!

Best wishes,
The Sportful Team

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