Pretty good until there is a problem!,
When getting a great deal for train travel, when trains are cancelled - what a massive disappointment! My return trip from Edinburgh to Peterborough on 6th November was cancelled and I received an email from Splityourticket confirming this on 1st November. Due to the urgency of returning home I made alternative arrangements and submitted a refund application form via their website on 2nd November . On 2nd November I received a confirmation email saying that my refund request had been provisionally accepted for £57.70 and that I would receive a final confirmation when the actual refund had been issued - NOTHING SINCE. Despite chasing twice via the website NO REFUND. 5 weeks!!! No wonder there is no phone number to contact them.
2 November 2022
Unprompted review