Split The Bills Reviews 

Clare was lovely

very helpful and hopedully it has solved the issue with British Gas

Gemma was an amazing help today with our bills query over the phone.

I had a lovely person named Claire help me out this morning, thank you for sorting this out promptly !

Lyndsay from customer service was very helpful and sorted everything out so quickly. Thank you!

I was calling to inquire about billing and spoke to Louisa who was extremely helpful. She knew exactly what to do and was really lovely. The situation was resolved quickly and I am very grateful.

Split The Bill is an absolute unorganised mess of a company. I've been highly disappointed with their services, I was told that all energy, gas and water suppliers were contacted directly by the company after receiving a billing letter from them. After a couple of weeks, I received another letter from Thames Water asking why we haven't paid. When I contacted them to explain the situation, they told me no payments have been made and no one from STB has contacted them. I get highly suspicious, so I also check with my energy/gas supplier, and would you know it, STB hasn't contacted them either, despite them telling me they have. When I call STB to inform them of all this, they reassure me that they have paid our water suppliers; if that's the case, why is Thames Water telling me the opposite? At this point, I have no idea what is going on and am currently awaiting for the cancellation team to get back to me, which I hope is soon. I've had no choice but to take on the bills by myself, which I shouldn’t have to do, considering that my flatmates and I have been paying this company quite a lot of money to do exactly that. I'm hoping for compensation on their part; if they refuse, we might have to take this issue further.

Very good and fast customer service.

Contacted customer support about Gas bill and Clare provided solution immediately in very polite manner.
Wait time was very short 👍

Great person, great help 🩷

Always good experience and helpful and answer what needed

I had an issue and it’s been resolved almost immediately. Super helpful and great members of staff. We were billed by the companies and I called up Split the Bills and they have called up the company and paid off my bill for me, it’s great!

He was really nice

Claire was very helpful and friendly

Had a very nice call with Mike who was able to assist me in my matter. Needless to say, it gave me reassurance.

System very easy to navigate and to get in contact with a real person was maybe the easiest I've experienced for quite a while. Support staff were very helpful and pointed me in the direction to solve my issue immediately

Louisa was brilliant, very efficient at helping me understand our water bill was nothing to worry about! So far our experience in general has been great, with issues sorted fast and easy monthly payments and most importantly - no stress. Thanks

They set up everything no problem, but we have been wanting to cancel our wifi subscription for at least a month and have heard nothing but "I have raised this with my team and will get back to you", even after several emails and a phone call that resulted in being told to ring someone else who immediately hung up...
Setting up is fine but don't expect any customer support

Gemma provided me, by far the best customer service experience i've received. She listened carefully to my issue, gave options as to what i can do, and helped along with the process. she was very calm, empathetic, and helpful and resolved my issue while ensuring to answer all my questions.

Gemma was great at helping us work towards solving our inquiry!

Gemma waa very helpful and sorted exactly what i needed.

Answered the questions which I have asked.