Spirit Shop Reviews 

302
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting durable materials, excellent printing, and designs that often exceed expectations. The easy and pleasant ordering process, with extensive customization options, ensures personalized items arrive exactly as expected. Many also commend the fast and timely delivery, with orders often arriving quickly or ahead of schedule, especially for custom products. However, some customers noted issues with incorrect items or customization errors, like wrong sizes or missing design elements. A few also experienced inconsistent product quality, with items showing quick wear or not matching material descriptions. Additionally, some reviewers reported shipping delays or packages arriving damaged or not being received.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising items like sweatshirts and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the nice quality and design of... See more

Order

People report positive experiences with order, often praising the quick processing and delivery of their... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their items... See more

User experience

Reviewers highlight positive aspects of user experience, noting the ease of customization and selection. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 4 out of 5 stars

Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more

Company replied

Rated 5 out of 5 stars

I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(302)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great service!

Great service!! Got on time! Except quality and sizing are not great. For the prices you could get a better vendor. But loved the design! Love the jacket !!but I got a large for room and it’s more like a small.

12 February 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for your feedback. It is important to us.

Rated 5 out of 5 stars

Good Lookin’

Very high quality look. Have washed. A few times look to hopefully hold up. My son’s sweatshirt is the best very cool!!!
Nice work at a nice price!!

24 March 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so glad you're pleased! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Great Products and Prices!

School apparel came just as presented on the website. Quality of items are excellent, washes well and has held up nicely. Prices are extremely reasonable! I would highly recommend your service!

1 April 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to know you're happy with your order. Thank you for leaving a review.

Rated 5 out of 5 stars

High-quality purchase

Both garments were high-quality, comfortable, and fit true-to-size. Customized print had both clean lines and saturated colors. Very satisfied with my purchase!

4 April 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review. We're thrilled to know you're pleased with your purchase.

Rated 4 out of 5 stars

My mistake

I placed an order for a few items to support my daughter's softball team and unknowingly, chose navy thinking it was black.
Customer service did a great job answering my questions.
Obviously they couldn't offer a refund because it's a custom item but they offered a discount if I would like to reorder.
Everything arrived quickly and each item is good quality.

3 March 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for sharing your experience, and for shopping with Spirit Shop!

Rated 5 out of 5 stars

Quality and Comfort is OUTSTANDING!

Great quality and I am very impressed by the design and comfort of all of my shirts!!!! I will definitely order more items from Spirit Shop!!! Thank you so much 😊

7 April 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you very much for the 5-star review. We're thrilled to know you're delighted with your purchase!

Rated 5 out of 5 stars

My favorite hoodie

It fits perfectly and is super soft.

7 April 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so happy you're pleased! Thank you for sharing your experience.

Rated 5 out of 5 stars

War Eagle Spiritwear

The shipment was fast and the quality of the shirts and sweatshirts were excellent. Great quality for the price.

12 March 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad to know you're pleased with your order !Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Excellent transaction

Excellent transaction, very fast and accurate!! Highly recommend and will use again and share with others.

7 April 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the great review. We're happy to know you're pleased with your purchase!

Rated 5 out of 5 stars

I absolutely loved the options I had in…

I absolutely loved the options I had in personally selecting my shirt and hoodie !!! I wanted to order a shirt for my younger children’s school but the mascot for Southside elementary of shelbyville tn was in correct and no way to upload the correct one .. other than that I loved what I got and how fast I received it !!!

23 March 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review. To update a mascot, please reach out to sales@spiritshop.com with complete school information.

Rated 5 out of 5 stars

Found what I was looking for, finally!

I searched all over trying to find some merch for Lane College. This isn't a huge university so finding gear was a challenge. I somehow stumbled across Spirit Shop and saw several items with the Lane College logo. I ordered a sweatshirt and it not only came very quickly, the quality is super as well! I highly recommend Spirit Shop for your college wear needs!

14 March 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased! Thank you for sharing your experience.

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Excellent quality!

7 April 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We appreciate the 5-star review! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Great products great people

Great products great people

8 March 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for taking the time to leave a review. We're so pleased to hear you're happy with your order!

Rated 2 out of 5 stars

Awful Customer Service & Material Peeling

The clothing material is good even though it is a bit overpriced, but the customer service is horrible. I submitted an order, then I messaged customer support minutes after to ask if I could add one more item to my order because I forgot to add it to my cart. Nobody answered me, so after a second email I got a response saying they were unable to do so. I then asked them for a free shipping code and they said no and did not offer anything else.

Update: the letters on the hoodie are already peeling off and it just arrived.

17 February 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry to hear there's a problem with the print quality on the hoodie. Please email our customer service team with your order number and photo of peeling print and we'll be happy to send a new one! Unfortunately due to our automated production process, additions, changes, and cancels may not be made after an order is submitted.

Rated 1 out of 5 stars

SCAM

I ordered 2/12/25 and received a email stating my item was shipped on 2/14/25. I’ve checked every day multiple times a day and the tracking states it’s in “pre shipment” as in a tracking label has been made, but item has not made it to post office.
I’ve emailed SEVERAL times to the customer service and I get no reply other than “theyve received my ticket and will reply within 1 business day”

I will not be using their business again. I will be sticking with local businesses.

12 February 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Lakin, I have located your email sent late Friday, Feb 21 and we replied next business day. Please check junk/spam if you don't see it in your inbox. The carrier doesn't necessarily make daily updates while in transit, but I do see a couple of USPS updates on Feb. 26 and again on Feb 27. Please watch the tracking for more updates and if you have additional questions please don't hesitate to email customerservice@spiritshop.com

Rated 1 out of 5 stars

Spiritshop.com School Fundraiser SCAM

We used Spiritshop.com for a school fundraiser. Staff and parents supported the fundraiser. I would have said it was a huge success…except, the fundraiser has been over for months now. We have NEVER received our proceeds!!!! There’s no number to call and only the customer support email. The email that we received many responses from when setting up the fundraiser. Now, no response after months!!! They have the nerve to still have our shop open!!!! Watch out for this site!!!
**UPDATE** We have received communication from the company. I will update this review once all transactions are finalized. Better communication would have prevented this negative review.

30 September 2024
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hello, commission checks are sent out quarterly and our sales staff is happy to assist you with commissions for your school. Please email sales@spiritshop.com for further assistance.
It looks like this had already been resolved on January 16. Our sales team had been in correspondence with Jacalyn G. from your school. You may want to check with her for all the information.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look