Spin Doctor Reviews 

270
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt response times and the incredibly friendly, professional engineers who handle household appliance repairs with great efficiency and care. People really appreciate the clear communication, helpful maintenance advice, and quick solutions provided when essential machines suddenly stop working. Some reviewers were not happy with unexpected call-out fees, explaining that additional charges for replacement parts made the overall service very expensive. A few consumers also felt discouraged or pressured into purchasing brand new replacement appliances instead of successfully repairing their older malfunctioning units.

What people talk about most

Service

Consumers find service to be exceptionally positive, frequently praising the prompt arrival of engineers,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising polite and efficient phone... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers praised rapid same-day appliance... See more

Price

People report ambiguous experiences with price, as many consumers praise the fair rates, transparent call-out... See more

Response time

Users describe positive interactions with response time, highlighting a quick turnaround and very prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Spin Doctor to fix a faulty cooling fan on our oven. Engineer was thorough and didn't want to leave until sure the problem was diagnosed. Even though no parts were replaced, the cooker appea... See more

Rated 5 out of 5 stars

Wow what an absolutely fantastic company. Chris came to repair my washing machine. As we expected being 12+ years old it wasn't worth repairing once we were given a quote for the work. Chris then show... See more

Rated 5 out of 5 stars

Had a brilliant experience with Spin Doctor! We had two engineers out on the same day – the first quickly diagnosed the issue, and the second came to replace the machine. Even though he arrived late (... See more

Rated 5 out of 5 stars

The dreaded non functioning dishwasher at a busy time! Called spin doctor and a technician was with us within 30 mins, despite best efforts machine beyond repair! New machine sourced and fitted same... See more


Company details

  1. Appliance Repair Service
  2. also in
  3. Electrical Repair Shop

Information provided by various external sources

Domestic appliance repairs with rapid same day service covering Essex, Hertfordshire and London. Our experienced engineers are fully skilled on all brands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(270)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and efficient service

Phil was very professional and friendly and was able to fix my washing machine after listening to the problem. He was efficient and knowledgeable and I would definitely use Spin Doctor again!

20 February 2024
Unprompted review
Rated 5 out of 5 stars

I've used these guys before

I've used these guys before, rang to ask if the door seal on my washer dryer could be replaced as its gone mouldy. Didn't even need to give my name and address, they already had it on their system. Rang on Tuesday, new door seal fitted on Thursday. Absolutely brilliant! Thank you guys!

8 February 2024
Unprompted review
Rated 1 out of 5 stars

Unskilled and Unprofessional

When Spindoctor's engineer first visited, they hastily diagnosed the issue as just the air duct without thoroughly testing the machine's dryer. After their departure, it became apparent that the problem persisted. Despite our complaint, their second visit resulted in a hasty suggestion to replace the entire machine without proper examination. Skeptical of their competence, we sought assistance from another company, who efficiently resolved the issue by simply replacing the fan unit.

Trusting Spindoctor's engineer would have led to unnecessary expenditure of £800-£1000 on a new machine for a minor fault in our perfectly functional 2-year-old appliance. Despite bringing this to their attention, they have shown no willingness to acknowledge their lack of expertise or offer a refund. Their disregard for accountability and customer satisfaction is appalling.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

REPAIR OF TUMBLE DRYER.

The Tumble dryer went Tom dick and I contacted Spin Doctor. Within 24hrs a nice man called Phil fixed the tumble dryer. This then prompted us to buy a washing machine from Spin Doctor which is arriving 02/01/2024. THANKYOU Joolz.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Extremely professional company

Extremely professional company, the engineer was on time and examined the dishwasher and explained what was wrong, I decided to replace it. He showed me a large choice of dishwahers across the whole price range. I ordered the Bosch, and the deliver and installation (which included the disposal of my old machine) was fixed for a couple of days later.
The engineer arrived on time, EXTREMELY professional engineer whose attention to detail was meticulous. Thank you

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Easy, quick, good value oven fix

Phil from spin doctor arrived promptly and repaired my oven quickly, new element needed which was inexpensive and low hassle. Second use of spin doctor for us and always impressed with how quickly they arrive and the friendly nature of the team. Thanks Phil

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Quick to sort the problem

Aaron the engineer was able to come out on the day of the washing machine breaking down, which was a god send as we needed the machine after returning from holiday. The problem was sorted and saved me paying for a new machine. Aaron identified the problem quickly, professional and polite.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Oven fixed by Phil

Really easy to book online, appointment availability was fantastic. Phil was able to fix our oven in under 20 minutes with parts he had in the van. He was really professional and explained everything he was doing.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Phil arrived promptly and was very friendly.
He fixed the washing machine quickly. I also mentioned that I had a problem with the dishwasher and Phil said he could look at this too and again quickly fixed. Would definitely recommend.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service from the Spin Doctor

Great service from the Spin Doctor. Very grateful that he fitted my dishwasher after the AO delivery engineers were unable to fit a dishwasher under a partial hob above. New regulations apparently. My dishwasher is thankfully fitted without me having to redesign my entire kitchen and it’s all thanks to the Spin Dr. Saved me a fortune. (Also SD charged less than AO). A very decent person.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed!

I sent a booking enquiry via the website and received a call within 10 minutes. Later that afternoon an engineer attended. He solved the problem with our washer dryer quickly and efficiently. He was super tidy and explained how we could avoid the issue happening again. I was seriously impressed with the service and would definitely recommend!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous thoughtful service…

My Bosch dishwasher had an error message which the engineer came out to fix. However I felt he really went the extra mile by recognising other issues and putting those right at the same time. Can’t believe the difference it’s made to the machine. It’s like new and works so much better and much much quieter. It’s so refreshing to have someone who comes round and thinks about the job they are doing and obviously takes pride in giving great service. Thank you so much, saved me lots of money!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service, problem solved

Our Hoover washing had stopped working. Only had to wait a couple of days for Spin Doctor to come and fix it. Phil had the part ready and problem was solved quickly. He also put all the bits of wood, kick boards, doors etc we had to remove to get full access to washing machine

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Our Bosch washing machine sounded very poorly and more in hope than expectation that it could be fixed I made an appointment with Spin Doctor. Kieran came out to us. He arrived when he said he would and fixed the problem which was based around the pump and the heater. He was friendly, helpful and efficient and the total cost including call-out was £175 rather than £1000 for a new Bosch. I was very grateful and impressed with the great service from Spin Doctor and Kieran. Highly recommended.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Fixed our washing machine quickly

Our washing machine stopped spinning.
It was going to take a week for a Bosch repair person to come out so I looked on local Facebook and Spin doctor had great reviews.

I booked via the online form before 9am and the repair man Keiran came the same day, by 3 o'clock my washer was spinning again. There was an online portal that made it easy to track his ETA and provide images of the job, really easy to use.

Keiran was friendly and knowledgeable and tidy. He had an idea what the problem was from the job description and managed to fix it within a few minutes, the price was also very reasonable and much cheaper than a new washer!!

I strongly recommend spin doctor.

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Don't bother

Last week I booked an appointment for this afternoon, being my non-working day. They tried calling last week, then messaged me to ask me to call. I explained I work 29 hour hospital shifts so can't call during their working hours. They then messaged back & asked if someone could come out that week instead, but I explained it was booked fory next non-working day. No response. I messaged them today - twice - to check someone esc coming out. No response. So I rang them & the job was never actually booked, despite them giving me a job number in our exchanges. Shameful customer service. I have wasted my only non-working day this week waiting for a bunch of cowboys.

Don't bother. Go elsewhere.

18 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look