Spider Farmer Reviews 

535
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the responsive and helpful customer service, noting quick issue resolution and prompt replacements for defective items. Many also appreciate the fast and well-packaged delivery service, with items typically arriving in a timely manner. However, some customers also noted areas for improvement. A few found product quality inconsistent, with items sometimes breaking easily or not meeting expectations, and some reported missing or broken parts upon arrival. Additionally, some experienced unhelpful or unresponsive customer service, alongside issues with slow or delayed delivery or incorrect tracking.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with many customers expressing... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the fast, friendly, and reliable... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the products as high quality, durable,... See more

Service

Customers had positive experiences with service, with many reviewers praising the professional and helpful... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Since now nothing bad . They are super dispo to resolve problems or simply answer to questions. I had a problem with a sensor and they replaced it immediately afyer havin the right proves. I have a co... See more

Company replied

Rated 4 out of 5 stars

Very prompt when I had an issue. Quick delivery but to my neighbor. Finding specific products sometimes laborious as paging thru choices is slow. Despite this you still stand above other lighting comp... See more

Company replied

Rated 5 out of 5 stars

Good product to start with. Above-average quality production, and fair pricing. Where the real kicker comes in is at their customer service. Not often do you see the willingness to provide individ... See more

Company replied

Rated 5 out of 5 stars

I've ordered loads from them now, every time it arrives quickly and well packaged. I always make use of their sales and discount codes. Always a 5star review from me. Customer service is very helpful... See more

Company replied


Company details

  1. Lighting Manufacturer

Written by the company

Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.


Contact info

3.5

Average

TrustScore 3.5 out of 5

535 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.5

All reviews

(535)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

Got me my new driver for my SE4500…

Got me my new driver for my SE4500 quick good customer service

2 June 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

My Honest Experience with the Spider…

My Honest Experience with the Spider Farmer GGS Ecosystem (Controller, AC10, Sensors, Fans, Inline Fan, Humidifier)

Hey fellow growers,

After some discussion here and a few comments suggesting I might be overly critical, I wanted to clarify where I am satisfied with my Spider Farmer gear – and where I feel there’s still work to be done.

I’ve built my current grow setup entirely around the Spider Farmer GGS ecosystem, including the Grow Light Controller, AC10 kit, SensorPro, clipfans, inline fan, and ultrasonic humidifier. Below is a breakdown of each component, followed by an overall verdict.



🌿 SF GGS Grow Light Controller

👍 Most features work very well.
Intuitive interface, stable operation, and excellent compatibility with other GGS devices.

👎 Major downside:
• The data graphs show regular gaps, which makes tracking environmental trends unreliable.
• This suggests data is stored remotely (on SF servers?) rather than locally.
• More importantly, you can’t trigger the AC10 outlets based on sensor data (e.g., turn on outlet 1 when soil moisture is low).
➡️ Verdict: Solid controller with great potential, but the automation logic needs to be opened up.



🔌 SF GGS AC10 Kit

👍 Good build, basic scheduling works.

👎 Big letdown:
• You can’t automate any outlet based on actual sensor data (temperature, humidity, etc.).
• Right now it’s just a fancy digital timer strip, which is disappointing for the price.
➡️ Verdict: So much potential, but hobbled by software limitations.



💨 SF GGS Clipfans (6 inch, 2x)

👍 Fantastic performance!
Quiet, powerful, stable, and well-made. Controls are accurate and reliable.

👎 Minor gripe:
• No individual control per fan within the app, which would add a lot of flexibility.
➡️ Verdict: Great fans, just wish they were a bit smarter.



🌬️ SF GGS Inline Duct Fan (6 inch)

👍 Moves air well, integrates fine with the controller.

👎 Issues:
• Loud at anything above low settings.
• Included carbon filter is undersized for serious grows.
• No advanced control options, like dimming during CO₂ injection or ramping based on conditions.
➡️ Verdict: Gets the job done, but lacks polish.



📊 SF SensorPro Kit

👍 Genuinely impressed.
• PPFD sensor is surprisingly accurate (tested against Apogee MQ500).
• CO₂ sensor within ±50ppm – that’s great at this price.

👎 Limitation:
• Can’t use this alongside the default sensor included with the GGS Controller – it replaces it.
• No option for multiple sensor inputs (e.g., top + bottom canopy).
➡️ Verdict: Excellent hardware, limited by a closed single-sensor system.



💧 SF Ultrasonic Humidifier

👎 Unfortunately the weakest link.
• Claimed 450ml/hr output is not achieved in practice – totally insufficient for a 240x120x200 tent.
• Spider Farmer’s advice: “turn off your lights and fans to let it work properly”… Seriously?
• No real GGS control, just a humidity target. No on/off toggle, no automation logic.
• Annoying beep on power-up (normal, according to SF).
• Inconsistent startup via AC10 (power is on, humidifier doesn’t activate).
• Build quality issues:
• Lid doesn’t seal well if the hose has even a slight pull – and no locking mechanism.
• Recommended to fill through the lid because lifting the tank causes rubber gasket leaks.
• So-called “stainless” hose clamp rusted within days.
• Supplied hose arrived with permanent kinks, unusable without replacement.

➡️ Verdict: Poorly executed. Not suitable for medium to large tents. Way too many flaws for the price.



🔍 Overall Conclusion

I want to love this system. The GGS ecosystem shows real promise, and some components (like the SensorPro and clipfans) are genuinely excellent. But software limitations, underpowered hardware, and missed opportunities hold it back. The hardware is 80% there, but the system as a whole still feels half-finished.

If Spider Farmer (@SpiderFarmerLED) can:
• Open up real automation logic (sensor → action),
• Improve consistency and integration,
• And step up quality control (especially on things like the humidifier),

…then this could be the go-to plug-and-play smart grow setup for home growers. Until then, it’s an interesting ecosystem – but one that requires patience, workarounds, and lowered expectations.

Hope this helps others considering the full GGS stack

19 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

Worse company ever! Frauds!! Dont buy from them!!!

Terrible company even worse costumer survice
I ordered, They send me 5 different packages all coming on another day. 2 of them were send to the neighbours but neighbours didnt received anything. They have been repeating themselfs not being helpful and making a fool out of me making false promises for over 6 months.
In there every email it says
“ Greetings from Spider Farmer!

We are very sorry for the long wait and we truly understand how you feel.Due to the high value of the lost products and the fact that two items were not received, the processing will take a bit longer. We will expedite the progress and urge the carrier to verify the situation as soon as possible. We will contact you immediately once we have results.

If you have any follow-up questions, please feel free to contact us, we will try our best to help you solve the problem, thank you!

Thank you very much for your trust in Spider Farmer”.

This is every mail i get back from them, for over 6 months. The carrier wont let me investigate on my own, needs the sender but they are to lazy to help a costumer, they wont even start up the investigation ! They are just like you lose 2000 euro’s we dont care
So i am now filing a complaint with my creditcard and trying to get the refund for the entire order.

Dont ever order from these frauds !!!!

15 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Great customer service

Great customer service, they sent me a new driver for my SE-1000 light for free since it was covered under their 5 year warranty. Great company, great lights. I will continue to use their lights and I recommend them to anyone who wants top quality lights.

29 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

Advertised free shipping but charged 85 extra after the order was placed.

Advertised free shipping then sent email after demanding an additional 85 aud. I will be requesting a full refund

27 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Thanks for leaving a message here.

We are deeply sorry for your unpleasant shopping experience.

Due to the new policy of the shipping company. For remote addresses or oversized packages, the shipping company will charge additional shipping fees. We cannot avoid this. Thank you for your understanding.

Best regards.
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

👎👎👎👎👎👎👎👎


Thank you for your generic response, but it doesn’t solve anything.

The issue is very clear: your GGS AC10 controller simply doesn’t work.
It doesn’t connect to Wi-Fi at all, your app no longer recognizes my email, and even the verification email sent by your support always fails.

I’ve invested in your brand with a controller, multiple LED panels, a 16L humidifier, and the CO₂ probe kit, expecting professional-grade equipment.
Yet today, I’m completely unable to manage my setup, and my ongoing grow is at serious risk.

You mention a solution, but no real solution has been provided so far.
I’m still waiting for a proper answer and an urgent, serious fix – one that lives up to the reputation your brand claims to have.

19 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Thanks for leaving a message here.

We are sincerely sorry for the unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: service@spider-farmer.com? We will help you solve your problem and give you a satisfactory solution.

Best regards.
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

Spider Farmer ruined our plants

Spider Farmer ruined our plants. They died because Spider Farmer refused to honor the 5 year warranty on the inoperable inline fan after we contacted Spider Farmer and Amazon. We sent emails and videos of the inoperable fan along with the order number. A replacement Grow Tent kit was supposed to be delivered on May 1st. It was delayed on May 2nd. Then it was returned to Spider Farmer after it reacher Naperville, IL and was NOT delivered to me. Today someone came to my house to pick up the replacement Grow Tent kit that was never delivered. Their response is an example of their charlatan company. They never provide solutions…they defer blame to Amazon rather than honoring their warranty. This company is horrible!!!

4 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Your feedback has been forwarded to the relevant department and we are working hard to improve the overall customer experience.

Please pay attention to the information sent by our customer service team with solutions.

Best regards.

Spider Farmer Customer Support Team

Rated 1 out of 5 stars

To all the people who purchased…

To all the people who purchased anything from this company I would like to let customers know they are a poor run company. I got a humidifier that was broken when got returned got the second with the same issue. I sent back and was never able to get refund this company is a fraud DONT NOT BUY I WARN EVERYONE!!!!!

7 May 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Your feedback has been forwarded to the relevant department and we are working hard to improve the overall customer experience.

Please pay attention to the information sent by our customer service team with solutions.

Best regards.

Spider Farmer Customer Support Team

Rated 1 out of 5 stars

My ballast failed under warranty

My ballast failed under warranty. I have plants in flower and its been over 2 weeks and 10 or more email correspondences and I still dont have tracking on the failed Chinese ballast they promised me. I own 3 Spider Farmer lights and I will never give them another cent. Their customer service is the slowest and worst Ive seen in decades of growing. Do not buy Spider Farmer . There are too many other reputable companies with far better response times

19 April 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear customer,

Your feedback has been forwarded to the relevant department and we are working hard to improve the overall customer experience.

Please pay attention to the information sent by our customer service team with solutions.

Best regards.

Spider Farmer Customer Support Team

Rated 5 out of 5 stars

Without a doubt a shining example of…

Without a doubt a shining example of what every company should aspire to!!

I bought a full kit with spider farmer and can I say that it oozed quality from unpacking to putting together and using.

As if that was not enough to keep a customer for life. I had reason to reach out to customer service regarding a part that was not working as it should. Spider farmer was immediately mobilised to solve the issue. They confirmed the issue and sent out a brand new part, no quibbles!!

The team at Spider farmer should be proud of themselves and the business that they have created.

28 April 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 5 out of 5 stars

I think therewere quality materials at…

I think there were quality materials at a good price. Seem to have thought of most everything even a convenient way to adjust lamp light. Only problem I have was I bought the 2x2 version, and there was not quite enough room in there for both the filter and the blower. Not a big problem because there is enough ducting, so I re-routed the filter to the outside.

2 April 2025
Unprompted review
Spider Farmer logo

Reply from Spider Farmer

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Happy growing!

Best Regards,
Spider Farmer Customer Support Team

Rated 1 out of 5 stars

SCAM!

SCAM!! I bought a heater and a humidifier that both arrived defective. After multiple videos, photos, and emails proving the problem, Spiderfarmer NEVER refunded me and only tried to waste time so I would give up!! Their customer service is nonexistent because the email replies are automatically generated, it's outrageous. Luckily, I made the purchase via PayPal. They refunded me based on the evidence sent to SpiderFarmer. AVOID THIS COMPANY.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Fraudlent Business Practices

While this company shows good face, be aware they are highly fraudulent. They offer 24/7 customer service, but they do not respond in a timely manner. Claiming time difference, they have a phone number that doesn't work. Additionally, they do not inform you of issues with the order and when they do respond they placate you and give you no options. BE VERY WARY of this company. I question some of the good reviews if they were paid off or AI. Since a large percent are bad, they do everything the bad reviews say.

16 March 2025
Unprompted review
Rated 1 out of 5 stars

I bought their 6L humidifier.

I bought their 6L humidifier.
The item arrived faulty, it would indicate there was no water in it and turn off even when it was full. This happens multiple times through the day.

The customer service team advised it was a problem with the base & would send out a new one.
After around 2 weeks or so, the new base arrived.

The new base was missing some foam in it that the new piece arrived with.
The replacement base also had scratches all in it & some sort of unknown substance stuck all over the heating component of the device.

I contacted their support team & they told me the missing foam & the unknown substance won't impact performance and aren't needed & they offered me $10 compensation.

So they have essentially sold me a second hand product for just a mere $10 off & the replacement base they gave me looks like it's been mistreated, hence why it was likely a refurb unit.

Since I'm a first time customer, I think this was a really poor experience.
I won't be recommending SpiderFarmer and their products.

If the replacement base was new, or at least on par with a brand new one, then fine.. I would have assumed I just was unlucky to have a faulty base.
But this is beyond just a faulty base now.

They ripped me off & the customer service is quite poor considering.
Why wouldn't you want repeat customers?

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Warranty support

I purchased 2 sp-4000 lights in May of 2023 . I ran the lights for 1 full cycle from Oct. 2023 to mid April 2024 approx. 2800 hrs. Then I started my next cycle Oct. 2024 and in the beginning of Dec. 2024 1 of the lights stopped functioning it took some time to get the correct dept. but when I did they were very accommodating me by sending a new power supply when I installed it my problem was solved .It some time but Spiderfarmer supported my claim and at this point I would recommend them to other consumers .

28 February 2025
Unprompted review
Rated 1 out of 5 stars

6mo old light bad,with no replacement

After 6 months the light goes out/flickers on and off. Emailed them 2/21 still don't have replacement parts on 3/3. I will never again buy from spider farmer because this is the worst customer service I have ever encountered. This timeframe has ruined my plants. 2 months of work down the drain. Spider farmer CS does not care.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

It's really a shame Spiderfarmer get…

It's really a shame Spiderfarmer get all these bad reviews. After first ordering I thought I hadn't received any confirmation and seeing all these bad reviews worried me. I sent a slightly rude email to them which they responded to quickly and professionally. If I sent them an email I always had a response within 24hrs. Turns out the confirmation among other things had gone to my junk box.
My tent arrived pretty quickly and it was much cheaper to get it direct from them then through another place. It's pretty new so obviously I can't speak for its longevity just yet but it seems perfect for what I want(I'm hesitant to use the viewing patch much as I could imagine the Velcro getting worn over time). 4x4 btw.
Also 1 bar was damaged(still workable after a hammering) by my postal service and SF offered a partial refund which I declined so they are sending me out the piece that was damaged once it is back in stock(I will update this review if it does/does not arrive).
Great customer service and I love my tent so far but it is early days tbf.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

rubbish

rubbish! everything is just flimsy and makes you want to rage at 2025 quality SOOO MUCH!
There are systems put together that make no sense.. I litterly look at the tent and think like... wow.. I can probably design a better tent in 15min or they are safe on material which makes their design useless.... the only thing that works right is the lights and they didn't make them.. they only put their stickers on them... humidifier metal coating inside came off after 2 months and never read the right RH... I will stay far away from any product they sell in future. I HATE THEM SO MUCH.. they wasted my time and more money just so they could make a few more bux they made my whole start of growing indoors a horror.. all I needed was working stuff that didn't need to be adjusted and checked constantly (and I mean by checking.. if the thing even still works...)

21 February 2025
Unprompted review

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