SpiceJet Reviews 244

Hello Team, SG-8472 flight got canceled and I initiated the refund through the SpiceJet website on 5-Dec-22. Till today 46,470/- the amount is not yet returned.
Whenever I called to customer support helpline and via mail communication, they confirmed that the refund was initiated on 5-Dec-22, but they are not ready to share the transaction reference number as well.
Before booking a flight, please take the correct decision.

PFB mail communication from SpiceJet.
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On Fri, Dec 16, 2022 at 10:02 AM Custrelations custrelationsspicejet.com wrote:
Dear Mr. Kulkarni,
PNR No. : TGXXX
Greetings from SpiceJet!
This is with reference to your request for a fund of booking amount above-mentioned PNR.
We would like to inform you that the refund of 46,470 INR has been initiated towards the same card dated 05th December 2022.
The amount shall reflect within 20 working days from the date of reversal. Your patience in this regard is highly appreciated.
In case of any further assistance please feel free to contact us.

Thanks & Regards!
Pankaj Choudhary
Customer Experience, SpiceJet Ltd
320| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail: custrelationsspicejet.com
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On Sat, Dec 24, 2022 at 9:38 PM nodal officer nodalofficerspicejet.com wrote:
Dear Mr. Kulkarni,
PNR .: TGUQNN
Greetings from SpiceJet!

Thank you for getting in touch with us.

We apologize for the inconvenience caused due to the cancelation of flight SG 8472 from Belagavi-Delhi dated February 6, 2023.
Please note that the above flight was canceled in the air transport sector due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage. On this particular day, the flight got canceled due to a schedule change. We would like to inform you that we have already processed a refund of INR 46,470/- towards the original source of payment dated 05 Dec 2022 from our end. The refund shall reflect within 10 business days not 20 business days.

Note: The business days do not include government holidays, bank holidays, 2nd and 4th Saturdays, and all Sundays.

We request you please contact your issuing bank for any refund-related queries. Your patience in this regard is highly appreciated.
In case of any further assistance please feel free to contact us.

Thanks & Regards,
Sanjeev Gupta
From The Office Of Nodal Officer, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
@flyspicejet
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On Tue, Dec 27, 2022 at 11:49 AM Custrelations custrelationsspicejet.com wrote:
Dear Mr. Kulkarni,
PNR No. : TGUQNN
Greetings from SpiceJet!
This is with reference to your request for a refund of booking amount for the above mentioned PNR.
We would like to inform you that the refund of 46,470 INR has already been initiated towards HC mode dated 05th December 2022. The amount shall reflect within 15 working days from the date of reversal. Your patience in this regard is highly appreciated.
In case of any further assistance please feel free to contact us.
Thanks & Regards
Anjali Verma

We booked and paid for seats but on PNR it did not show although had a receipt for it. Not worth buying prefer seat and meal as useless they allocate at the counter
Still waiting no response for 14 days.

Gave 1 star
Only because don't have any below option.They behave as if they are professional,however in reality they are biggest cheat.It's high time we should have boycott spicejet airline at utmost priority.On daily basis there are numerous occasion of customer complaint with regard to weight at check-in and cabin baggage. The people at reception are highly impolite and unprofessional finding ways to trouble customer

Of today's flights from Goa. 4 delayed and one cancelled. No more words needed. Btw the indigo flights are on time.

Bloody stupid airline in my entire life ever
Bloody always changing time and always delaying it
Stupist airline ever in my life
I hate this airline I hate it
I hate it
I hate it

This company can never improve. Despite such bad reviews over months, they are the same. Unbelievable delays. I have vowed never to travel by this horrendous airline.

It’s high time the owner should sit with a bowl in hand in the street .They would delay flight for 10 hours they would not provide any accommodation facility and even meal and other stuff .

Booked the tickets for 2 passengers in August to fly in December (Dubai to Mangalore) in order to get cheap fares..

Airline cancelled the tickets November end with no option of reschedule.

Now I booked expensive tickets as we are nearing the travel dates through Indigo.
Further, it's been almost the month and have not received a refund.

Never ever going to use Spice Jet.

Flight got delayed by 9+ hours (still delayed, haven't boarded yet so might get delayed more who knows). All SG274 flights and in fact every spice jet flight has a history of bad delays citing "operational reason" so avoid. This airline has literally no respect for a passenger's time or money, with their consistent delays. 0 accomodations made by the airline staff. No refreshments provided either. And no alternative same day flights were provided. Even the airline staff were saying it was the worst mistake of their life joining their role, so you can get a sense of the state of the airline. This flight was supposed to reach Pune at 4:15 PM but due to delays, is now started to arrive at 1:15 AM. If I wanted to travel alone late at night, I'd book my flight accordingly. And even though they are providing refunds, it is useless because booking a same day flight with another airline independently is obviously going to be super expensive. They don't have any tie-up's with other airlines so they can't accomodate in alternative airline flights. and obviously nobody would want to have tie-up's with such terrible and unreliable airlines. Still stuck at the airport for 9+ hours, ugh. Horrible. Never going to fly with spice jet ever again, even if it's the last and only airline available and all other airlines and flights cease to exist.

Pathetic airline company with specifically designed schemes to rip you off big time. Had checked in luggage of 20 kg and 7 kg for cabin.

Although my checked in luggage was less than 20 kg, on check in their employee haven't warned me that they will weight and charge a whooping 60 AED (15 EUR) per kg of overweight cabin luggage.

So on the gate they "found out" that I have 5 kg of "overweight" cabin luggage, although my checked in + cabin luggage was within the flight limit. So they ripped me off for 80 EUR (300 AED) with a smile. When I told them it's not fair as my total luggage weight was within flight limit, they just laughed and told "it's an airport, not company" which is an outright lie.

Plane itself was worn out and uncomfortable.

Flight was definitely not worth that money.

This is a pathetic airline company that I will definitely avoid for the rest of my life.

Best tip is to avoid this fradulent company.

Pathetic airline and pathetic staff. I do not have words to write the review of this airline. We were supposed to fly back from Shirdi to Delhi with 3 senior citizens and 1 5 years old boy. Sitting all time on the waiting gate for 3 hours and they missed us to board the flight. Seems strange and its what happened to us. When we enquired staff started to shout, agrue, threaten and said do whatever you can its does not make any difference to us and our reputation. The spicejet ground staff headed by a manager named Krishna Rambhau Shinde @ShirdiAirport is the worst leader you can expect in such a sensitive customer based industry. I would never fly with spicejet and would urge to all of you dont opt spicejet because it is couple of hundred rupees cheap and its going to be a life long mistake.

Flight SJ 091 Bangkok to New Delhi 9th of Dec
Seats are very dirty
Seat handle broke

For a one hour long trip, Spicejet made me wait overnight at the airport because they delayed the flight by 10hours. Horrible experience. Will never take spicejet again. It's not reliable at all.

The pathetic flight. One should not travel with this flight for any reason. Their staff is betrayers, non professional and rude.
I have heard flight getting late take offs but never heard of flight flying before time.. I missed my flight from delhi to Nashik and there are many other passengers who missed due to same reason. And today at Nashik airport they cancelled the flight after issuing boarding passes. Never heard of this unprofessionalism…
They should leave this business and start some buisness related to spices as their name..
No compensation, no refund even no courtesy to reply politely. They put all the blame’s on customers…

Pathetic flight, pathetic staff.
Specially delhi spice jet manager. Seema Barua and the lady name Vaishali who deals with boarding…

Bad customer service. Tried to book tickets in August 2022 for a flight to Jaisalmer. Tried to pay by creditcard but system failed and I got message that the transaction was aborted. Then i noticed that the amount was taken 2 times from my creditcard without even having a ticket. Since then I have been sending emails to get the money back and the only answer they give (if they give one) is that I have to be patient and give them time to investigate this. Not much investigation about this, it is just theft...

I haven't come across a shittier service than the one offered by spicejet on 5th November 2022. I was travelling from Delhi to Udaipur on 5th Nov for a vacation. Not only was the flight cancelled without informing us wasting hours at the airport booking new flight basis availability but they did not even have the decency to refund the amount that was spent booking the flights. I am sick and tired of calling spice jet cust care but no one picks the calls.

I know many customers here are thinking that this might be a 1 of incident but trust me I have faced multiple issues with spicejet in the past and if it can happen to me it can happen to anyone reading this as well. Save yourself some trouble and book another airlines for your own sake! Can't expect anything from from the airlines after this pathetic service. AThey truly are a sad excuse for an airlines

I was about to miss the flight. I entered the terminal 2 hr prior but the check in line was so long there was not proper management staff who can handle the cue. Everyone was shouting that i will miss my flight do it quickly.
And also so congested seat i will not choose spicejet again and also not recommend this airline..
Cabin crew was good not problem with them,only the congested seat and ground handling staff was not proper.

Reviews of the SpiceJet company. Attention scam on their site, this
company has debited on our payment cards the amount of the flight. when booking, it was mentioned online that the
reservation could not be completed, but the payment was cashed. Two months
of email exchanges, but no refund. Shameful acts for a company

HORRIBLE EXPERIENCE

Think 100 times before going through Spicejet, It is a NIGHTMARE, We traveled from Pune to Dehradhun on 12th September 2022, I booked this flight with extra cost since it was showing less layover time, This flight got CANCELED FOR 2 TIMES AND DELAYED FOR WHOLE NIGHT, 2nd time when it got canceled, Spicejet informed us at the day of fly, We were having layover at Ahmedabad, When we reached there, It was delayed for whole night and me and my old parents have to spent whole sleepless night at the airport on chairs, We made a complaint to the staff they was too RUDE like they have given free tickets , As a result it charged more with compare to other flights by showing FAKE layover timings and delayed for 1 whole night, The aroplane was too OLD and SMALL, Itsl was a SCARY ride, Felt like getting CRASHED at any point of time, I will never travel again with this CHEAP flight in my whole life nor I will refer this POOR flight company to anyone !!! (Refer one of our ticket attached )

very bad customer service
irresponsible and there is no any coordination
please don't choose to fly to Spicejet