Speedy Hire Reviews 

Reply from Speedy Hire

May 21, 2026

Good Afternoon,

Thank you for taking the time to leave your review, and I’m very sorry to hear about your experience, particularly the lack of response to your requests for a quote.

I’d really like the opportunity to investigate this further, however I’m currently unable to locate the enquiry in our system based on the information provided.

If possible, could you please share:

1. Any email correspondence you have relating to this enquiry
2. The postcode of the expected delivery or site location
3. Any additional details that may help us identify the request

You can send this directly to customerfeedback@speedyhire.com, and we will review this as a priority.
In the meantime, I will also reach out to Jack McClafferty directly to see if he can provide further support and help us progress this.

Please accept my apologies again for the lack of communication, this is not the level of service we aim to provide.

Reply from Speedy Hire

Updated May 22, 2026

Dear Sara,

Thank you for your feedback, and I’m very sorry to hear about the experience you’ve had, I fully understand how frustrating this must have been, particularly having to chase multiple times without a clear resolution.

I’ve now been able to locate the relevant contract using the details you provided and can see that a request has already been raised with the HSS ProService team for both the collection and refund of the fuel canister.

To help move this forward, I’ve also contacted the team directly to request an update and confirmation of the next steps, so we can ensure this is progressed without any further delay.

Please accept my apologies for the lack of communication and the inconvenience caused.

If you need anything further in the meantime, please don’t hesitate to get in touch.

Reply from Speedy Hire

May 19, 2026

Dear Ms Said,

Thank you for taking the time to share your experience.

I’m very sorry to hear about the lack of delivery, the uncertainty throughout the day, and the impact this had on your time and costs. I fully understand how frustrating this must have been, particularly where arrangements were made in advance and not met.

I would very much like the opportunity to investigate this properly on your behalf and ensure the correct processes were followed, as well as raise this with the transport team.

At present, I’m unable to locate the booking using the reference provided, as it appears to be a third‑party order number. To help me look into this urgently, I would really appreciate it if you could provide either:

A Speedy Hire contract/order number (typically beginning with 61 or 62), or
The full postcode of the delivery address

With this information, I can review the full journey of the order, ensure any payments have been correctly processed, and escalate the matter appropriately.

Please accept my sincere apologies again for the lack of communication and the uncertainty you experienced, this is not the level of service we aim to provide.

I look forward to hearing from you so I can take this forward and get this resolved.

Reply from Speedy Hire

May 19, 2026

Hi Luke,

Thank you for taking the time to leave a review.

I’m really sorry to hear about your experience and the frustration caused, particularly around availability, delivery expectations, and the difficulty in reaching us by phone. This clearly isn’t the level of service we aim to provide.

While I understand a refund has now been processed, I appreciate that this does not make up for the disruption caused when you were trying to hire equipment for a specific job.

We are aware of the concerns you've highlighted around stock availability and delivery lead times, especially where expectations have been set differently via third-party platforms. Your feedback has been shared internally so we can review both how availability is confirmed and how we set realistic delivery expectations.

If you are open to it, I would still welcome the opportunity to look into this further. Please feel free to contact us at customerfeedback@speedyhire.com, and we’ll be happy to review your experience in more detail.

Thank you again for your feedback.

Reply from Speedy Hire

May 19, 2026

Hi Phil,

Thank you for taking the time to leave your review, and I’m really sorry to hear about the experience you’ve had with the breaker.

What you’ve described is clearly not acceptable, equipment should always be fully tested and in safe working condition before being sent out on hire, and I completely understand how frustrating it must have been dealing with oil leakage and the impact this has had.

As this review doesn’t include enough information for us to locate the order, I’d really like the opportunity to investigate this properly with the depot and understand what has gone wrong here.

If you’re happy to help us look into this further, please could you contact us via customerfeedback@speedyhire.com or reply here with:

Your order or hire reference number (typically starting with 61 or 62) or
The postcode of the hire/delivery address

Once we have this, we can review the condition checks carried out, raise this directly with the depot, and support you further.

Thank you again for your feedback, it’s important in helping us address issues and improve our service.

Reply from Speedy Hire

May 13, 2026

Hi,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the lack of delivery and communication you’ve experienced, this is not the level of service we aim to provide.

I completely understand your frustration, especially given the impact on your hire period and the difficulty in getting through to our out‑of‑hours team.

As this review has been posted without order details, we’re currently unable to locate your booking to investigate what has happened. We would really welcome the opportunity to look into this urgently and support you in resolving it.

Could you please reply via Trustpilot, or alternatively contact us at customerfeedback@speedyhire.com, quoting:

Your order or hire reference number
The name the hire was booked under
Any contact details used

Once we have this information, we will investigate immediately and work with you to resolve the issue.

Thank you again for your feedback, and we hope to be able to put this right for you.

Kind regards,
Customer Experience Team

Reply from Speedy Hire

May 22, 2026

Hi Jon,

Thank you for taking the time to leave your review, and I’m sorry to hear about your experience.

I completely understand how frustrating this must have been, particularly around the collection process and the resulting hire charges. The requirement to request collection is clearly something that wasn’t understood at the time of booking, and I appreciate how this can feel confusing and lead to unexpected costs.

Following your review, I have raised this directly with the Depot Manager to review the hire period and associated charges. I have also asked that we look into how this was communicated to you at the point of booking.

In addition, your feedback regarding the clarity of the collection process on our website is being shared with our marketing team to review whether improvements can be made, so expectations are clearer for customers going forward.

Thank you again for your feedback, it’s important in helping us improve.

Reply from Speedy Hire

May 22, 2026

Thank you for your feedback.

I’m sorry to hear that the initial experience wasn’t as smooth as it should have been, particularly around contacting the service centre and the placement of the skip. However, I’m pleased to hear that the team were able to respond quickly to resolve the issue and support you when you needed the collection brought forward.

Your comments have been shared with the relevant teams to review both communication and delivery accuracy going forward.

Thank you again for taking the time to provide such helpful feedback.

Reply from Speedy Hire

Updated Apr 24, 2026

Good Morning Michael,

Thank you for taking the time to leave a review and share your experience with us.

We’re sorry to hear that your visit to our Carlisle depot did not meet your expectations, particularly in regard to customer service. This is certainly not the standard we aim to provide, and your comments regarding the lack of engagement from our team are concerning.

We’re also sorry to hear that you did not receive any paperwork or an email confirmation outlining the hire costs. We understand how important it is to have a clear breakdown of charges, especially for a weekend hire.

As this was an organic review and no hire or order reference number was included, we’re currently unable to locate the booking to investigate further. If you’re happy to help us look into this, we’d really appreciate it if you could provide any of the following details:

Hire or order reference number
Name the hire was booked under
Contact details used at the time of hire

You’re welcome to reply directly via Trustpilot, or alternatively email us at customerexperience@speedyhire.com, and we’ll be happy to investigate this further.

Reply from Speedy Hire

Jul 6, 2026

Good afternoon, Thank you for sharing your recent experience with us. The level of service you have received is far from acceptable and you should have received better communication throughout. We will ensure that your feedback is shared with the depot concerned so they can review what happened and look to implement improvements.

Reply from Speedy Hire

Apr 14, 2026

We’re really sorry to hear about your experience and understand how disappointing and inconvenient this must have been.

Being able to place an order online for equipment that later turns out to be unavailable, followed by a lack of clarity around the collection location, is not the standard of service we aim to provide. We appreciate you taking the time to highlight this, and we apologise for the frustration caused.

We’re actively reviewing the issues raised, including equipment availability shown online, depot allocation, and the timing of customer communications, to help prevent a similar experience in the future.

We’ve attempted to locate the order using the reference provided but haven’t been able to match this within our system.

To allow us to fully investigate and address this for you, we’d really appreciate it if you could contact us directly with further details, such as the correct order number, company name, or the email address used when booking.

Thank you again for your feedback, it’s invaluable in helping us improve our service.

Reply from Speedy Hire

Updated Apr 10, 2026

Good morning,

Thank you for sharing your feedback.
I’m sorry for the frustration caused around your order, particularly the lack of clear updates and the inconvenience this caused with delivery arrangements.

We recognise that having to chase for information and not receiving a confirmed delivery time in advance is frustrating, especially when time off work is involved. This is not the experience we aim to provide, and your comments will be reviewed to help improve our communication and processes.

We do appreciate you highlighting the positive service received from our Leeds branch and will ensure this feedback is shared with the team.

We would like opportunity to look into your order further, please contact us at customerfeedback@speedyhire.com quoting your review, with a reference number of your order and we’ll be happy to assist.

Thank you again for highlighting this, feedback like yours is essential in helping us improve.

Reply from Speedy Hire

Apr 8, 2026

Good Morning,

I’m sorry to hear about the experience you’ve had with your recent hire, this clearly fell short of the service you should expect from us.

I understand that the turf cutter and rotavator were delivered with minimal fuel, despite being advised that petrol would be included, which meant you had to make additional arrangements yourself. I’m also very concerned by the failure to collect the equipment as agreed, and the lack of communication around this. Leaving the equipment at your property for more than a week beyond the agreed collection date is unacceptable and understandably frustrating.

You shouldn’t have had to chase this through customer services or submit a formal complaint just to have the equipment collected.
The poor communication throughout this process is something I’ll be raising with the relevant teams so it can be properly reviewed.

I’m now looking into this hire using the reference details you’ve provided to understand what went wrong at each stage, including delivery, fuel provision, and the delayed collection to prevent situations like this happening in the future.

I know you mentioned the process of the compliant. However, if you would wish to discuss this matter further please do not hesitate to contact me on the following email address customerfeedback@speedyhire.com

Reply from Speedy Hire

Apr 7, 2026

Hi Michael,

I’m sincerely sorry for the experience you’ve described. The lack of communication ahead of delivery, followed by repeated delays and missed time windows, is completely unacceptable and not the level of service we expect to provide.

I fully understand how frustrating this must have been for you, especially having to chase multiple times only to be given further delays, which ultimately led to you cancelling the order. Please accept my genuine apologies for the inconvenience and wasted time this caused.

I would appreciate the opportunity to investigate what went wrong and ensure this feedback is addressed with the teams involved. If you’re willing, please contact me directly at customerfeedback@speedyhire.com so I can look into this further.

Reply from Speedy Hire

Apr 7, 2026

Good Afternoon,

Thank you for sharing your feedback. I’m sorry for the frustration caused, and I appreciate you raising your concerns around charge transparency.

To clarify, before completing an online order, there is a dropdown section within the checkout journey that states “please note that collection charges apply.” When selected, this explains that the collection charge is applied after the off‑hire process. In addition, customers are required to accept the Terms & Conditions before proceeding, which also outline how collection charges may be applied.

That said, I completely acknowledge that this should be communicated clearly and explicitly, particularly whether a collection charge will be billed separately or deducted from the refundable deposit.

We recognise that this wasn’t made sufficiently clear in your case, and I’m sorry for the confusion this caused.

Your feedback is important in helping us improve how we explain charges during the customer journey.

I’d be very happy to review your hire specifically and ensure everything applied was correct. If you’re willing, please email us at customerexperience@speedyhire.com with your hire details so we can look into this further and address your concerns properly.

Reply from Speedy Hire

Mar 25, 2026

Good Morning Robert,

I’m really sorry to hear about your experience, and I completely understand how frustrating this must have felt.
This is certainly not the level of service we want any of our customers to receive.

I’d really appreciate the chance to look into what happened regarding the concerns you’ve raised around communication, charges, and the deposit return timescale. We want to make sure everything is handled correctly and transparently, and your feedback is important in helping us improve.

If you’re willing, please get in touch with us at customerfeedback@speedyhire.com with your hire details so we can investigate this properly and work towards putting things right.

Thank you for bringing this to our attention, and again, I’m very sorry for the frustration you’ve experienced.

Reply from Speedy Hire

Mar 25, 2026

Hi there,
Thank you for taking the time to share your feedback.

We’re really sorry to hear about your experience with our West London depot, being unable to get through and facing unclear or missed collection times is not the level of service we aim to provide.

We understand how frustrating it is when this leads to delays on site and unnecessary overtime, and we sincerely apologise for the inconvenience caused.

It’s great to hear that our Kings Cross team, especially Matt, has been able to support you reliably. We’ll make sure your positive comments are passed on, feedback like this really does make a difference.

We take your concerns about the West London depot seriously.

Your comments have been shared with the relevant management team so we can address the issues you’ve raised and prevent this from happening again.

If you’re open to it, we’d really appreciate the chance to look into the specifics and assist further. You can reach us directly at customerfeedback@speedyhire.com, and we’ll make sure your query is handled promptly.

Thank you again for your honest review, it helps us improve.